Hampton Manor of Dundee 2
Limited public data on Hampton Manor of Dundee 2. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 30 Google reviews
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What this means for your family
While the facility is physically beautiful and offers a comfortable environment, the recurring reports of delays in medical responsiveness are a critical concern. We strongly advise you to ask management for their specific protocols regarding emergency response times and to observe how quickly staff answers the phone during your tour.
Google Reviews
Google Reviews
30 reviews on Google“Hampton Manor of Dundee 2 presents a polarizing experience for families, with some praising the modern, clean facility and compassionate staff, while others express serious concerns regarding medical responsiveness and management. While recent positive reviews highlight the physical environment and helpfulness of specific staff members, multiple critical reviews cite dangerous delays in medical care and poor communication. Families should carefully weigh the facility's aesthetic appeal against reports of inconsistent staffing and administrative challenges.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Spacious and comfortable resident rooms
- Helpful and compassionate frontline staff
- Active and engaging environment
Concerns
- Significant delays in responding to medical needs and emergencies (mentioned by 4 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- High staff turnover and inconsistent management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the smaller size of your community, what is the current process for ensuring timely communication between family members and the care team when we have questions or updates?
- 2With your focus on maintaining a modern and comfortable environment, how do you ensure that staff members are consistently available to respond to resident needs throughout the day and night?
- 3Could you walk us through your specific protocols for handling medical emergencies and how you keep families informed during those critical moments?
- 4I’ve read that you offer a very active and engaging environment; could you share what a typical week of activities looks like and how you encourage residents to participate?
- 5How does your management team foster stability and consistency among the staff to ensure that residents are always cared for by familiar, well-trained faces?
- 6Since medication management is such a critical part of daily health, what systems do you have in place to ensure accuracy and promptness for each resident?
Personalized based on this facility's data
Key Review Excerpts
“In March of 2020 my mother was found unresponsive at Hampton Manor in Dundee assisted living the morning after a documented medication issue. It took more than two hours after staff noticed she was unresponsive to get her help.”
“My main concern was with the time it took to respond to residents' needs. There were many instances where requests for assistance were not resolved as quickly as expected.”
“The new team at Hampton Manor has been exceptional in the care of my parents. Mindy (Director), Nancy (Business Manager) and Lisa (Sales) are very organized and responsive and the care team is compassionate and competent.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection identified several serious concerns regarding resident documentation and safety protocols, specifically missing annual health assessments, outdated resident assessment plans, and improper fire drill procedures. The facility is required to submit a corrective action plan to address these safety and compliance issues.
Jul 9, 2024Routine
Resident A did not have an annual health care appraisal for 2023. Resident B did not have an annual health care appraisal for 2024 (due February 2024). This is a repeat violation.
Resident B did not have an annual assessment plan completed for 2023 or 2024 (2024 plan was due April 2024).
Failure to conduct required fire drills: No fire drills conducted in Q4 2022; 2023 drills were invalid due to lack of proper documentation or failure to evacuate residents; 2024 drills were improperly combined with adjoining buildings and residents were not being evacuated as required.
Jan 31, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Hampton Manor of Dundee LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit dundeeseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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