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Nursing HomeMedicaid Investigative

Hale Malamalama

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

6163 Summer Street, Kuliouou - Kalani Iki · Honolulu, HI 9682140 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 6 Google reviews

5
4
3
2
1
Hale Malamalama Nursing Home in Honolulu, HI — Street View
Street View

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (2/5 stars)

Bottom 25% in HI · Meets national RN staffing standard · Above recommended total nurse staffing · $87,032 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

The facility offers a serene, oceanfront environment that many find comforting, and recent feedback highlights a very caring staff. However, because there have been reports of unprofessional interactions, we recommend observing staff-resident dynamics during your tour to ensure the culture aligns with your expectations.

Google Reviews

Google Reviews

6 reviews on Google
Hale Malamalama receives highly polarized feedback, with recent visitors praising the facility's compassionate staff and beautiful oceanfront location. However, concerns regarding staff professionalism and interpersonal conduct have been raised, suggesting inconsistent experiences with the facility's culture.

Quality Themes

Tap a score for details
Food10.0Staff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Beautiful oceanfront location
  • Friendly and caring staff
  • Engaging and knowledgeable care team

Concerns

  • Unprofessional or rude staff conduct (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(1)2.02018(2)1.02020(1)5.02021(1)5.02022(1)5.02024(1)

Distribution · 7 analyzed

5
3
4
0
3
0
2
2
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's beautiful oceanfront location, how do you incorporate the outdoor space and views into the residents' daily activities and routine?
  • 2With a strong staffing rating but some mixed feedback regarding interpersonal interactions, what kind of ongoing training or culture-building do you provide to ensure every staff member consistently reflects the facility's values?
  • 3The CMS health inspection report notes several recent deficiencies; could you walk me through the specific steps the facility has taken to address these findings and improve those outcomes?
  • 4How does your nursing team balance the high level of staffing you provide with the specific medical needs of a 40-resident community to ensure personalized attention for everyone?
  • 5In the event of a medical emergency, what is your specific protocol for coordinating care with local hospitals, and how do you keep families informed during those critical moments?
  • 6How do you foster a supportive and professional environment for your staff so that they feel empowered to provide the best possible care to our loved ones?

Personalized based on this facility's data


Key Review Excerpts

EVERYONE in this facility is very friendly, caring, attending, engaging, knowledgeable, and faithful. The location is beautiful, it’s right in front of the beach

Visitor · 2024★★★★★

some staff here are not friendly.They are judgemental.

Visitor · 2020☆☆☆☆
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.37hrs
OK
Registered nurses for medical care
Total Nursing
4.14hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
15.4%
HI
11.3%
Honolulu
8.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
19.5%
HI
8.6%
Honolulu
7.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
HI
1.2%
Honolulu
0.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.4%
HI
17.6%
Honolulu
18.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
14.4%
HI
16.4%
Honolulu
15.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Mixed vs Avgs
Here
20.8%
US
15.3%
HI
22.0%
Honolulu
22.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.1%
Worse than Avg
Here
74.1%
US
81.8%
HI
82.8%
Honolulu
82.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (10.4)
6 complaint-triggered
$87,032 in fines

This facility has concerning patterns including a recent complaint from families about abuse protection and care quality issues in January 2025. The most recurring problems involve care planning, resident rights, and treatment quality, with care planning deficiencies appearing in three of four surveys. While all past issues have been corrected, the recent complaint suggests ongoing challenges with protecting residents from harm and providing appropriate care.

Jan 31, 2025Complaint
5
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 27, 2024Routine
7
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 15, 2023Routine
26
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0657Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837Potential for harm · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Sep 15, 2023Complaint
1
0563Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Oct 6, 2022Routine
13
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0811Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

Federal Penalties

Fine

Jan 31, 2025

$72,144

Fine

Sep 15, 2023

$14,888

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hale Malamalama

Organization Type

for profit

Ownership & Management

Owners

Ono Enterprise Ltd

Owner · Organization

Fukumura, Gary

Owner

Fukumura, Pauline

Owner

Key personnel

Ono Enterprise Ltd5% or Greater Mortgage InterestFukumura, GaryW-2 Managing EmployeeFukumura, PaulineW-2 Managing EmployeeFukumura, GaryOfficer / DirectorFukumura, PaulineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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