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Nursing HomeMedicaid

Guilford House, the

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

109 West Lake Avenue, Guilford, CT 0643775 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 45 Google reviews

5
4
3
2
1
Guilford House, the Nursing Home in Guilford, CT — Street View
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What this means for your family

The Guilford House has a strong reputation for physical therapy and rehab outcomes, making it a potential choice for short-term recovery. However, families should be aware of recurring reports regarding slow response times for basic needs and inconsistent staffing. We strongly recommend visiting during off-hours or weekends to observe the level of care firsthand and asking management directly about their current staffing ratios.

Google Reviews

Google Reviews

45 reviews on Google
The Guilford House receives highly polarized feedback, with some families praising the physical therapy team and clean environment, while others report severe neglect and poor communication. Recurring complaints highlight significant delays in call-bell response times, inconsistent staffing, and instances of poor hygiene or medical oversight. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the distressing reports of inadequate basic care.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean6.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility
  • Attentive and compassionate nursing staff (in select cases)
  • Professional and engaged management

Concerns

  • Excessive wait times for call bells and assistance with toileting (mentioned by 6 reviewers)
  • Understaffing, particularly during nights, weekends, or holidays (mentioned by 5 reviewers)
  • Poor communication regarding patient status or medical needs (mentioned by 3 reviewers)
  • Inconsistent infection control and masking protocols (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(3)'21(12)'23(8)'25(6)'26(1)

Distribution · 47 analyzed

5
24
4
2
3
3
2
2
1
16

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the high praise for your therapy department, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
  • 2I noticed that communication is a top priority for your management team; what is your standard process for updating families on a resident's medical status or changes in care?
  • 3How does your team manage call bell response times during evening and weekend shifts to ensure residents receive timely assistance?
  • 4With your focus on maintaining a clean facility, could you walk me through your current infection control and masking protocols for visitors and staff?
  • 5I appreciate that your management team actively engages with online feedback; how do you use that input to improve the day-to-day experience for residents?
  • 6What specific protocols do you have in place for handling urgent medical needs or medication management during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

Having excellent physical therapy for strength and balance was sorely needed and the team exceeded our expectations! Kathy was his daily PT “angel” who was equally tough and knowledgeable as well as caring and patient.

Short-term rehab family member · 2025★★★★★

My Dad was up a walking with a rollator at home before he had an outpatient surgery. After being at The Guilford House for several weeks, the staff managed to leave him in bed to get open sores on his backside that I have never in my life seen so bad.

Long-term resident's family · 2021☆☆☆☆

My mother spent two weeks at The Guilford House for short term rehab after brain surgery. It was our first experience with any nursing home and it was an extremely positive one. The staff was polite and respectful.

Short-term rehab family member · 2023★★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
98%
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.1%
Mixed vs Avgs
Here
79.1%
US
93.4%
CT
88.0%
South central ct
78.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.7%
Worse than Avg
Here
33.7%
US
19.4%
CT
24.9%
South central ct
24.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
14.4%
CT
18.2%
South central ct
19.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
12.1%
CT
19.7%
South central ct
23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.3%
CT
17.4%
South central ct
19.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
95.5%
CT
93.5%
South central ct
90.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.8%
Better than Avg
Here
88.8%
US
81.8%
CT
71.0%
South central ct
62.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.2%
Mixed vs Avgs
Here
70.2%
US
79.8%
CT
69.7%
South central ct
68.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
CT
1.5%
South central ct
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Above state avg (12.8)
6 complaint-triggered
$8,824 in fines

Families have filed six complaint-triggered reports against this facility, raising serious concerns about safety supervision, resident protection from abuse, and financial exploitation. The facility shows recurring problems with resident rights, fire safety systems, and food service across multiple surveys spanning 2019-2024. While all deficiencies have reported correction dates, the pattern of repeated issues in key areas suggests ongoing operational challenges that warrant careful evaluation during any visit.

Sep 22, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Oct 15, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 8, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 23, 2023Routine
21
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Jun 20, 2023Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 27, 2021Routine
16
0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0574Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Oct 15, 2024

$8,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Guilford House, the

Organization Type

for profit

Ownership & Management

Owners

Moffie, Calvin

Owner

100%

Key personnel

Dolce, TimW-2 Managing EmployeeMoffie, CalvinW-2 Managing EmployeeMoffie, CalvinOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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