Guilford House, the
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 45 Google reviews

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What this means for your family
The Guilford House has a strong reputation for physical therapy and rehab outcomes, making it a potential choice for short-term recovery. However, families should be aware of recurring reports regarding slow response times for basic needs and inconsistent staffing. We strongly recommend visiting during off-hours or weekends to observe the level of care firsthand and asking management directly about their current staffing ratios.
Google Reviews
Google Reviews
45 reviews on Google“The Guilford House receives highly polarized feedback, with some families praising the physical therapy team and clean environment, while others report severe neglect and poor communication. Recurring complaints highlight significant delays in call-bell response times, inconsistent staffing, and instances of poor hygiene or medical oversight. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the distressing reports of inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Attentive and compassionate nursing staff (in select cases)
- Professional and engaged management
Concerns
- Excessive wait times for call bells and assistance with toileting (mentioned by 6 reviewers)
- Understaffing, particularly during nights, weekends, or holidays (mentioned by 5 reviewers)
- Poor communication regarding patient status or medical needs (mentioned by 3 reviewers)
- Inconsistent infection control and masking protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high praise for your therapy department, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
- 2I noticed that communication is a top priority for your management team; what is your standard process for updating families on a resident's medical status or changes in care?
- 3How does your team manage call bell response times during evening and weekend shifts to ensure residents receive timely assistance?
- 4With your focus on maintaining a clean facility, could you walk me through your current infection control and masking protocols for visitors and staff?
- 5I appreciate that your management team actively engages with online feedback; how do you use that input to improve the day-to-day experience for residents?
- 6What specific protocols do you have in place for handling urgent medical needs or medication management during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Having excellent physical therapy for strength and balance was sorely needed and the team exceeded our expectations! Kathy was his daily PT “angel” who was equally tough and knowledgeable as well as caring and patient.”
“My Dad was up a walking with a rollator at home before he had an outpatient surgery. After being at The Guilford House for several weeks, the staff managed to leave him in bed to get open sores on his backside that I have never in my life seen so bad.”
“My mother spent two weeks at The Guilford House for short term rehab after brain surgery. It was our first experience with any nursing home and it was an extremely positive one. The staff was polite and respectful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed six complaint-triggered reports against this facility, raising serious concerns about safety supervision, resident protection from abuse, and financial exploitation. The facility shows recurring problems with resident rights, fire safety systems, and food service across multiple surveys spanning 2019-2024. While all deficiencies have reported correction dates, the pattern of repeated issues in key areas suggests ongoing operational challenges that warrant careful evaluation during any visit.
Sep 22, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 8, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 23, 2023Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Jun 20, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 27, 2021Routine16
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Oct 15, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Guilford House, the
for profit
Ownership & Management
Owners
Moffie, Calvin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit theguilfordhouse.com
Medicare data downloads
Original nursing home datasets
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