Evergreen Woods
Strong Medicare quality ratings; families often praise warm, professional, and attentive staff. Still worth an in-person visit.
based on 210 Google reviews
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What this means for your family
Evergreen Woods is highly regarded for its beautiful campus, active social life, and dedicated staff, making it a top-tier choice for independent and assisted living. Families should be aware that while care is excellent, it is advisable to request clear, written documentation regarding billing policies and personal care service costs to avoid any confusion during transitions.
Google Reviews
Google Reviews
210 reviews on Google“Evergreen Woods is a highly regarded retirement community that residents and their families consistently praise for its welcoming atmosphere, beautiful campus, and attentive staff. While the vast majority of reviews highlight the high-quality dining, engaging social activities, and seamless transition processes, there are isolated reports of concerns regarding billing transparency and occasional lapses in care communication. Overall, families view it as a premium, well-maintained facility that offers peace of mind for both independent and assisted living needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and attentive staff
- Beautiful, well-maintained campus and facilities
- Excellent variety of social activities and programming
- High-quality dining experience
- Seamless move-in and transition support
Concerns
- Billing and refund transparency after resident departure (mentioned by 2 reviewers)
- Communication issues regarding care levels and billing for personal services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community online; how do you typically communicate important updates or changes in care levels to families?
- 2The campus looks beautiful and well-maintained; could you tell us more about the variety of social activities and programming available for residents each week?
- 3We noticed the dining experience is a highlight here; how much input do residents have in their daily meal selections?
- 4With such a high staffing rating, how do you ensure that the attentiveness and warmth of the team remains consistent during overnight shifts?
- 5In the event of a medical emergency or a sudden change in health status, what is the specific protocol for notifying the family and coordinating care?
- 6As we plan for the long term, how does the facility handle the administrative side of billing and any potential adjustments to personal service fees?
Personalized based on this facility's data
Key Review Excerpts
“The transition was made seamless by the EGW sales team and engineering team - as they were able to make some modifications to suite the needs of my parents.”
“The staff throughout the facility have been outstanding. Regardless of the department, dining, PT, facilities, health center, etc., the staff is caring, considerate, and compassionate.”
“The administrative staff in the HC are accessible and provided prompt updates regarding our mom’s progress during her recovery period. Our family felt at ease having our mother stay for outpatient care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to serious uncorrected deficiencies including resident abuse protection failures, food safety violations, and infection control problems as of September 2024. The facility shows recurring issues with food safety and infection control across multiple surveys, with several critical deficiencies remaining without correction plans, indicating ongoing safety concerns that require immediate attention before considering placement.
Sep 4, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 4, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 22, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Oct 28, 2021Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Evergreen Woods
for profit
Chain Affiliation
Senior Living Communities
10 facilities nationwide
Chain avg rating: 4.3/5 · Rank 4 of 9 (Best)
Ownership & Management
Owners
Senior Living Commuities LLC
Owner · Organization
Brenda U. Thompson 2020 Irrevocable Trust Dated December 30, 2020
Owner (parent company) · Organization
Thompson, Benjamin
Owner (parent company)
Thompson, Donald
Owner (parent company)
Thompson, Joshua
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
210 reviews from families & visitors
Official Website
Visit evergreen-woods.com
Medicare data downloads
Original nursing home datasets
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