Greenhill Villas
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $150,506 in fines
What this means for your family
Greenhill Villas offers a beautiful and exceptionally clean environment with a highly regarded admissions team. However, families must remain vigilant regarding hygiene standards and the security of personal belongings, as multiple reviewers have reported instances of neglect and lost items.
Google Reviews
Google Reviews
57 reviews analyzed“Greenhill Villas is frequently praised for its beautiful, clean, and odor-free environment and a highly professional admissions process. However, families should be cautious regarding reports of inconsistent nursing care, specifically concerning hygiene neglect and missing personal belongings. While many reviewers highlight a warm, family-like atmosphere, others have experienced significant issues with understaffing and communication regarding room assignments.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Smooth and professional admissions process
- Friendly and compassionate nursing staff
- Engaging daily activities for residents
Concerns
- Issues with resident hygiene and neglect (mentioned by 2 reviewers)
- Missing personal belongings and lack of accountability (mentioned by 2 reviewers)
- Staffing shortages and lack of availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, repetitive language to respond to reviews. While they attempt to personalize by using the reviewer's name, the core of the message remains a standardized script focused on directing users to a corporate hotline.
Questions for Your Tour
- 1I noticed how much people appreciate the clean and well-maintained environment here; what specific protocols do you have in place to ensure resident hygiene and personal care are consistently addressed?
- 2With the recent inspections, what specific steps is the facility taking to improve staffing levels and ensure nurses are always available for residents?
- 3How do you manage the tracking of personal belongings to ensure nothing gets lost or misplaced during daily transitions?
- 4We'd love to hear more about the daily activity calendar and how you keep residents engaged with the community?
- 5How is the communication process structured between the nursing staff and family members to ensure we are always kept in the loop regarding health changes?
- 6Could you describe the protocol for handling medical emergencies after hours and how the on-call team responds?
Personalized based on this facility's data
Key Review Excerpts
“I was VERY IMPRESSED with how the nurses were mingling with these patients in and outside. I was very impressed with the cleanliness of the home and no odor.”
“The food smells amazing and the activities are always busy! They literally want to make it your home and the transition as easy as possible!”
“My mother in law fell in the facility broke her hip. During the time after returning she would sit in her and urine and poop till her bottom had rashes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenhill Villas has concerning patterns with 52 deficiencies across 12 surveys, including 18 complaint-triggered violations where families filed reports. Recurring issues involve patient care and safety, medication management, and infection control. Problems with accident prevention, pressure ulcer care, and abuse prevention policies appear repeatedly across multiple years, suggesting persistent challenges that have required ongoing corrections rather than lasting improvements.
Feb 26, 2026Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 4, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 19, 2025Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Nov 26, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Oct 30, 2025
$41,360
Fine
Feb 18, 2025
$12,640
Fine
Sep 9, 2024
$114,592
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
MT PLEASANT V ENTERPRISES, LLC
CODY AKRIDGE
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 132 of 148 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit greenhillvillas.com
Medicare data downloads
Original nursing home datasets
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