Pleasant Springs Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Below chain average · $33,155 in fines
What this means for your family
This facility is highly regarded for its compassionate staff and excellent dining experience, making it a warm environment for seniors. However, families should be vigilant and perform their own checks regarding resident rights and autonomy, as one reviewer reported a significant dispute regarding freedom of movement.
Google Reviews
Google Reviews
22 reviews analyzed“Families considering this facility will find a highly praised staff, with many reviewers specifically naming administrators like Katie and Jaye for their advocacy and care. While most residents enjoy the food, cleanliness, and social activities, there is a serious allegation regarding the denial of resident rights and a historical report of theft.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring administrative staff
- High-quality food and dining
- Clean and beautiful environment
- Engaging social activities
Concerns
- Allegations of resident rights violations
- History of financial theft/fraud
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner responds to all reviews by addressing the reviewer by name and expressing gratitude. While the responses are mostly polite and acknowledge the sentiment, they often rely on a standard template of well-wishes.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the daily menus and how much variety there is for residents?
- 2The facility looks beautiful and very clean; what is your routine for maintaining the common areas and resident rooms?
- 3What specific steps does your team take to ensure that every resident's individual rights and personal preferences are respected and protected?
- 4With the recent health inspection findings, what specific improvements or training programs has the facility implemented to address those concerns?
- 5Could you describe the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6We'd love to hear more about the social calendar—what kind of engaging activities are currently available to keep residents connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My elderly parents have been well taken care of here. The administrators are committed to doing everything they can to care for their resident's. Jaye and Katie especially have gone above and beyond to advocate for my parents.”
“My mom has lived in the loving hands of MPAL for over 13 years. This is her home, and as her daughter, I can sleep in peace knowing that she is not only being cared for, but is also loved and pampered every single day.”
“My grandfather lived at Mt. Pleasant Assisted Living until he recently passed away. I just want to thank everyone who helped take care of him. We miss him so much but we had peace of mind that he was safe, secure, and happy until the very end.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant Springs Healthcare Center shows concerning patterns with families filing complaints that triggered 8 federal investigations. The facility has recurring issues with medication management, safety hazards, and care planning that persist across multiple surveys from 2022 to 2025. While the facility reports correcting deficiencies, the repeated nature of problems in core care areas suggests ongoing challenges with consistent quality care delivery.
Feb 23, 2026Complaint10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 12, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 20, 2025Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Feb 27, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 27, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 27, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 23, 2026
$17,220
Fine
Dec 3, 2024
$15,945
Fine
Jan 2, 2024
$17,210
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
MT PLEASANT II ENTERPRISES, LLC
SHERRILL SLAYTON
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 91 of 148
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit mountpleasantassistedliving.com
Medicare data downloads
Original nursing home datasets
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