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Nursing HomeMedicaid Investigative

Green Mountain Nursing and Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

475 Ethan Allen Avenue, Colchester, VT 0544673 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 12 Google reviews

5
4
3
2
1
Green Mountain Nursing and Rehabilitation Nursing Home in Colchester, VT — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (21 vs median 7.0)
  • High staff turnover (64%)

Bottom 25% in VT · Below recommended RN staffing · Above recommended total nurse staffing · $161,106 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the facility has a history of compassionate staff, recent trends indicate a decline in maintenance and service quality. Families should conduct an in-person tour to inspect the cleanliness of the living areas and ask management how they are addressing the reported issues with facility infrastructure and staff training.

Google Reviews

Google Reviews

12 reviews on Google
Green Mountain Nursing and Rehabilitation receives highly polarized feedback, with recent reviews highlighting significant concerns regarding facility maintenance, cleanliness, and staff competence. While some past visitors praised the compassionate nature of the staff, recent reports describe a run-down environment, poor food quality, and issues with basic amenities like heating and hot water.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate, friendly nursing staff
  • Peaceful and scenic location
  • Attentive care observed by some visitors

Concerns

  • Facility is run-down and in need of renovation (mentioned by 3 reviewers)
  • Staff competence and professionalism issues (mentioned by 3 reviewers)
  • Poor cleanliness and hygiene standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(3)3.52019(2)5.02020(1)3.72023(3)2.02024(1)1.02025(2)

Distribution · 12 analyzed

5
7
4
0
3
0
2
2
1
3

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility is in a beautiful, scenic location; what kind of outdoor activities or garden access are available for residents to enjoy this setting?
  • 2With 73 residents, how does your team ensure that each individual receives consistent, personalized attention throughout the day?
  • 3We understand that maintaining a high standard of cleanliness is a priority; could you walk us through your current daily housekeeping and sanitation protocols?
  • 4What specific steps is the facility taking to modernize the living spaces and address the need for renovations to ensure a comfortable environment for residents?
  • 5Given the recent focus on improving dining services, could you describe the current meal planning process and how you incorporate resident feedback into the menu?
  • 6How do you facilitate regular communication between the nursing staff and family members to ensure we are always kept in the loop regarding our loved one's health and well-being?

Personalized based on this facility's data


Key Review Excerpts

The facility is run down, bathrooms aren't really clean, and the food isn't very good. He didn't have heat or could take even a warm shower.

Short-term rehab family member · 2024★★☆☆☆

This place is filthy. The staff isn't friendly nor helpful. I find them to be very incompetent.

Visitor/General · 2025☆☆☆☆

On most mornings, she is awakened at 4:45 or 5 AM by staff members who enter the room to provide baths to the two roommates (one on either side of her) - and turn overhead lights on in her eyes.

Long-term resident's family · 2023☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
5.46hrs
OK
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
2penalties
Well above state avg (10.3)
6 complaint-triggered
$161,106 in fines

Families have filed complaints triggering federal investigations, with recent issues in pressure ulcer care and abuse/neglect reporting procedures. The facility shows recurring problems in care planning, medication management, and staff training across multiple surveys from 2022 to 2025. While most deficiencies have been corrected, the pattern of repeated issues in critical care areas suggests ongoing quality concerns that families should discuss during visits.

Jun 6, 2025Complaint
3
0865Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0686Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Oct 22, 2024Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Mar 28, 2024Routine
26
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0022Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Jan 26, 2022Routine
5
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0947Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Green Mountain Nursing and Rehabilitation

Organization Type

for profit

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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