Green Mountain Nursing and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 12 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 7.0)
- High staff turnover (64%)
Bottom 25% in VT · Below recommended RN staffing · Above recommended total nurse staffing · $161,106 in fines · Special Focus Facility (CMS)
What this means for your family
While the facility has a history of compassionate staff, recent trends indicate a decline in maintenance and service quality. Families should conduct an in-person tour to inspect the cleanliness of the living areas and ask management how they are addressing the reported issues with facility infrastructure and staff training.
Google Reviews
Google Reviews
12 reviews on Google“Green Mountain Nursing and Rehabilitation receives highly polarized feedback, with recent reviews highlighting significant concerns regarding facility maintenance, cleanliness, and staff competence. While some past visitors praised the compassionate nature of the staff, recent reports describe a run-down environment, poor food quality, and issues with basic amenities like heating and hot water.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, friendly nursing staff
- Peaceful and scenic location
- Attentive care observed by some visitors
Concerns
- Facility is run-down and in need of renovation (mentioned by 3 reviewers)
- Staff competence and professionalism issues (mentioned by 3 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility is in a beautiful, scenic location; what kind of outdoor activities or garden access are available for residents to enjoy this setting?
- 2With 73 residents, how does your team ensure that each individual receives consistent, personalized attention throughout the day?
- 3We understand that maintaining a high standard of cleanliness is a priority; could you walk us through your current daily housekeeping and sanitation protocols?
- 4What specific steps is the facility taking to modernize the living spaces and address the need for renovations to ensure a comfortable environment for residents?
- 5Given the recent focus on improving dining services, could you describe the current meal planning process and how you incorporate resident feedback into the menu?
- 6How do you facilitate regular communication between the nursing staff and family members to ensure we are always kept in the loop regarding our loved one's health and well-being?
Personalized based on this facility's data
Key Review Excerpts
“The facility is run down, bathrooms aren't really clean, and the food isn't very good. He didn't have heat or could take even a warm shower.”
“This place is filthy. The staff isn't friendly nor helpful. I find them to be very incompetent.”
“On most mornings, she is awakened at 4:45 or 5 AM by staff members who enter the room to provide baths to the two roommates (one on either side of her) - and turn overhead lights on in her eyes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering federal investigations, with recent issues in pressure ulcer care and abuse/neglect reporting procedures. The facility shows recurring problems in care planning, medication management, and staff training across multiple surveys from 2022 to 2025. While most deficiencies have been corrected, the pattern of repeated issues in critical care areas suggests ongoing quality concerns that families should discuss during visits.
Jun 6, 2025Complaint3
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Oct 22, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Mar 28, 2024Routine26
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 26, 2022Routine5
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Green Mountain Nursing and Rehabilitation
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit greenmountainnh.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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