Birchwood Terrace Rehab & Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
Birchwood Terrace receives strong praise for its rehab therapy and memory care staff, making it a potential option for those needs. However, the recurring reports of understaffing and slow response times are significant red flags; we strongly recommend visiting during off-hours and asking specifically about their fall-prevention protocols and staffing ratios.
Google Reviews
Google Reviews
36 reviews on Google“Birchwood Terrace presents a polarized experience for families, with many praising the compassionate, dedicated nursing staff and the positive atmosphere in the memory care unit. However, significant concerns regarding understaffing, patient safety, and facility maintenance persist, with multiple reports of poor response times and inadequate care for high-risk residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical and occupational therapy teams
- Warm, family-oriented atmosphere
- Recent facility renovations
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Poor response times to call bells and patient needs (mentioned by 3 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 3 reviewers)
- Inadequate safety protocols for fall-risk patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent facility renovations, what specific upgrades have been made to improve the overall environment and cleanliness for residents?
- 2I noticed the staffing rating is currently a 2/5; what steps is leadership taking to ensure consistent coverage and timely responses to call bells?
- 3How does your team manage medication administration and oversight to ensure accuracy and safety for residents?
- 4With fall-risk management being a priority for our family, could you walk us through the specific safety protocols and monitoring systems you have in place?
- 5I see that you engage with feedback online; how do you use family input to address concerns and improve the daily experience for residents?
- 6What kind of daily social or therapeutic activities are currently being offered to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aids and staff were amazing (thank you Rosy and all who cared for my mother). The shared rooms and Jack and Jill bathrooms were worn and dated but clean.”
“Communication between the staff, office managers, and family was excellent. Some days, my husband was too sick to participate in his OT and PT sessions, but they always checked back with him and encouraged him to participate multiple times a day.”
“Although it might not be a "high end" facility aesthetically, the care is wonderful, which is most important.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Birchwood Terrace has concerning patterns of deficiencies including families filing complaints that led to findings of abuse protection failures and resident rights violations. The facility repeatedly struggles with resident rights, care planning, and safety hazards across multiple surveys. While most deficiencies show correction dates, the recurring nature of similar issues and complaint-triggered investigations suggest ongoing care quality challenges that warrant careful consideration.
Aug 20, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 3, 2024Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 24, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 14, 2023Routine6
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Sep 3, 2024
$127,834
Ownership & Operations
Who Operates This Facility
Birchwood Terrace Rehab & Healthcare
for profit
Chain Affiliation
Stellar Health Group
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 6
Ownership & Management
Owners
Erlichman, Ariel
Owner
Rubin, Alter
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit birchwoodterrace.com
Medicare data downloads
Original nursing home datasets
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