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Nursing HomeMedicaid Investigative

Elderwood at Burlington

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

98 Starr Farm Rd., New North End · Burlington, VT 05408150 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 26 Google reviews

5
4
3
2
1
Elderwood at Burlington Nursing Home in Burlington, VT — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 7.0)
  • High staff turnover (68%)
  • High RN turnover (62%)

Bottom 25% in VT · Worst in ELDERWOOD chain · $252,434 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

Elderwood at Burlington offers strong rehabilitation services and a responsive care team, making it a viable option for short-term recovery. However, families should be vigilant regarding personal belongings and should ask management directly about their current staff turnover rates and how they ensure consistent care during shift changes.

Google Reviews

Google Reviews

26 reviews on Google
Elderwood at Burlington receives polarized feedback, with recent reviews highlighting a stark contrast between excellent rehabilitation services and significant concerns regarding staff turnover and cleanliness. While many patients praise the responsiveness of the care team and the quality of physical therapy, others report issues with missing personal belongings, poor food quality, and inconsistent nursing care. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels at the time of stay.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities8.0Meds2.0MemoryN/AComms4.0Value3.0

Strengths

  • Responsive and cheerful nursing staff
  • High-quality rehabilitation services
  • Clean and well-maintained building
  • Engaging activities like therapy dog visits

Concerns

  • High staff turnover impacting continuity of care (mentioned by 2 reviewers)
  • Poor food quality and dining experience (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)
  • Loss of resident personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.4'19(5)2.51.0'21(1)2.04.8'23(5)4.33.7'25(6)1.0'26(1)

Distribution · 26 analyzed

5
12
4
3
3
3
2
0
1
8

How They Respond to Reviews

65%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with feedback online; how does the team use resident and family input to improve daily operations?
  • 2We noticed the building is very clean and well-maintained; how do you ensure that the high standard of cleanliness is consistent across all resident rooms?
  • 3With the great rehabilitation services mentioned by others, how do you coordinate physical therapy with the nursing staff to ensure a smooth recovery process?
  • 4How do you manage medication administration and ensure there are no errors in the daily routine?
  • 5What is the process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 6We would love to hear more about the daily activities, like the therapy dog visits—are there other regular social events that help residents stay engaged?

Personalized based on this facility's data


Key Review Excerpts

The staff are super responsive. I've been in many hospital settings and none have been so quick to answer a call bell. They have a policy that they never leave any lights unanswered.

Family member of resident · 2025★★★★★

I stayed at Elderwood from Nov 9th-Nov27th. To build up my physical strength after a hospital stay. I was very pleased with facility & care I received. Outstanding!!

Rehab patient · 2024★★★★★

There is an alarming trend of great staff joining Elderwood, and these same nurses, caregivers, etc, leaving. The turnover seems unusually high. This is worrisome to the residents and families.

Long-term resident's family · 2025★★★☆☆
Source: 26 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.7%
Worse than Avg
Here
36.7%
US
15.3%
VT
18.9%
Chittenden
18.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
19.5%
VT
16.5%
Chittenden
10.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.2%
Worse than Avg
Here
34.2%
US
19.4%
VT
27.5%
Chittenden
25.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
14.4%
VT
20.2%
Chittenden
21.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.4%
Worse than Avg
Here
12.4%
US
12.1%
VT
11.0%
Chittenden
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.6%
Worse than Avg
Here
9.6%
US
5.3%
VT
6.4%
Chittenden
5.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.1%
Worse than Avg
Here
63.1%
US
79.7%
VT
78.5%
Chittenden
89.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.0%
Worse than Avg
Here
77.0%
US
81.8%
VT
83.9%
Chittenden
89.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VT
1.7%
Chittenden
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Well above state avg (10.3)
19 complaint-triggered
$252,434 in fines

Elderwood at Burlington faces recurring issues with care planning, nursing staffing, and medication management across multiple surveys, with families filing complaints that triggered additional inspections. The facility has struggled persistently with developing proper care plans, maintaining adequate nurse staffing levels, and preventing medication errors. While most deficiencies show correction dates, the pattern of repeated problems in these core areas and the number of family-initiated complaints warrant careful evaluation during any visit.

Mar 25, 2026Routine
9
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Jan 14, 2026Complaint
3
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 10, 2025Complaint
1
0628Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Aug 11, 2025Complaint
2
0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 12, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 2, 2025Routine
10
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Jan 11, 2024

$220,961

Payment Denial

Jan 11, 2024

49-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elderwood at Burlington

Organization Type

for profit

Chain Affiliation

Chain Name

Elderwood

Chain Size

17 facilities nationwide

Chain avg rating: 2.6/5 · Rank 16 of 17 (Worst)

Ownership & Management

Owners

98 Starr Farm Road Operating Holdco LLC

Owner · Organization

100%

Cole, Warren

Owner (parent company)

50%

Rubin, Jeffrey

Owner (parent company)

50%

Key personnel

Marama, MeganW-2 Managing EmployeeCole, WarrenOfficer / DirectorQuillard, PhilipOfficer / DirectorRubin, JeffreyOfficer / DirectorCole, WarrenManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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