Elderwood at Burlington
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 7.0)
- High staff turnover (68%)
- High RN turnover (62%)
Bottom 25% in VT · Worst in ELDERWOOD chain · $252,434 in fines · Special Focus Facility (CMS)
What this means for your family
Elderwood at Burlington offers strong rehabilitation services and a responsive care team, making it a viable option for short-term recovery. However, families should be vigilant regarding personal belongings and should ask management directly about their current staff turnover rates and how they ensure consistent care during shift changes.
Google Reviews
Google Reviews
26 reviews on Google“Elderwood at Burlington receives polarized feedback, with recent reviews highlighting a stark contrast between excellent rehabilitation services and significant concerns regarding staff turnover and cleanliness. While many patients praise the responsiveness of the care team and the quality of physical therapy, others report issues with missing personal belongings, poor food quality, and inconsistent nursing care. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels at the time of stay.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and cheerful nursing staff
- High-quality rehabilitation services
- Clean and well-maintained building
- Engaging activities like therapy dog visits
Concerns
- High staff turnover impacting continuity of care (mentioned by 2 reviewers)
- Poor food quality and dining experience (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with feedback online; how does the team use resident and family input to improve daily operations?
- 2We noticed the building is very clean and well-maintained; how do you ensure that the high standard of cleanliness is consistent across all resident rooms?
- 3With the great rehabilitation services mentioned by others, how do you coordinate physical therapy with the nursing staff to ensure a smooth recovery process?
- 4How do you manage medication administration and ensure there are no errors in the daily routine?
- 5What is the process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6We would love to hear more about the daily activities, like the therapy dog visits—are there other regular social events that help residents stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff are super responsive. I've been in many hospital settings and none have been so quick to answer a call bell. They have a policy that they never leave any lights unanswered.”
“I stayed at Elderwood from Nov 9th-Nov27th. To build up my physical strength after a hospital stay. I was very pleased with facility & care I received. Outstanding!!”
“There is an alarming trend of great staff joining Elderwood, and these same nurses, caregivers, etc, leaving. The turnover seems unusually high. This is worrisome to the residents and families.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elderwood at Burlington faces recurring issues with care planning, nursing staffing, and medication management across multiple surveys, with families filing complaints that triggered additional inspections. The facility has struggled persistently with developing proper care plans, maintaining adequate nurse staffing levels, and preventing medication errors. While most deficiencies show correction dates, the pattern of repeated problems in these core areas and the number of family-initiated complaints warrant careful evaluation during any visit.
Mar 25, 2026Routine9
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jan 14, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 10, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 2, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jan 11, 2024
$220,961
Payment Denial
Jan 11, 2024
49-day denial
Ownership & Operations
Who Operates This Facility
Elderwood at Burlington
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 16 of 17 (Worst)
Ownership & Management
Owners
98 Starr Farm Road Operating Holdco LLC
Owner · Organization
Cole, Warren
Owner (parent company)
Rubin, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Birchwood Terrace Rehab & Healthcare
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Premier Rehab and Healthcare at Burlington
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Green Mountain Nursing and Rehabilitation
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