Grayson Creek of Welcome
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
This facility has a long history of providing wonderful, compassionate care that many families highly recommend. However, you should be cautious and perform a walkthrough specifically looking for cleanliness and odors, as recent visitors have reported issues with hygiene and staff identification.
Google Reviews
Google Reviews
24 reviews on Google“Families considering Grayson Creek of Welcome will find highly polarized feedback, with many long-term residents' families praising the staff as exceptionally caring and compassionate. However, recent reviews have raised serious concerns regarding cleanliness, odors, and the quality of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and well-maintained facility
- Homey and safe environment
Concerns
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
- Staff neglect and unprofessionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the compassionate and caring nature of your staff; how do you foster that culture of kindness among the team?
- 2Since we want to ensure a comfortable environment for our loved one, what specific daily cleaning and maintenance routines are in place to keep the facility fresh and well-maintained?
- 3How does the team approach communication with families to ensure we are always kept in the loop regarding any changes in our loved one's well-being?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5In the event of a medical emergency or a change in health needs during the night, what is the protocol for getting immediate care?
- 6With a close-knit community of 75 residents, how do you ensure that every individual receives personalized attention and doesn't feel overlooked?
Personalized based on this facility's data
Key Review Excerpts
“The staff and management are the most caring people I have ever met. ... Grayson Creek was God send and my mother feels safe and loves being there.”
“Grayson Creek did an excellent job taking and our mom. Clean, safe, homey environment and made the extra effort to be sure she was comfortable and entertained...”
“This facility is very clean, organized, and does not smell bad the residents appeared to be very happy. That tells me that this group does a great job all of the employees are just awesome!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 17, 2025Follow-up
The facility failed to administer medications as ordered for one resident. Specifically, the resident's prescribed Incruse Ellipta inhaler was unavailable for administration on 09/17/25 because the medication had run out and needed to be reordered.
Sep 17, 2025Follow-up
The facility failed to administer medications as ordered for one of five sampled residents. Specifically, the resident did not receive the ordered Incruse Ellipta and Flonase medications.
Sep 18, 2024Complaint
The facility failed to provide complete table service with non-disposable place settings for each meal. During lunch service in the Special Care Unit, residents were provided with silverware packets containing only a fork and a spoon, but no knives were provided. This lack of proper utensils resulted in residents having to use their fingers or attempt to cut food with spoons to eat their meals.
Sep 18, 2024Complaint
The facility failed to provide proper table service consisting of a napkin and non-disposable place settings including a knife, fork, spoon, plate, and beverage containers. During observations in the Special Care Unit on 09/17/24, the facility failed to meet these requirements for meal service.
Jun 6, 2024Follow-up
The facility failed to provide proper table service with complete place settings, specifically lacking knives for residents. During meal services, residents were observed eating chicken with their hands or struggling to cut food because knives were not provided at their settings.
Jun 6, 2024Follow-up
The facility failed to provide complete table service during lunch in the Special Care Unit. Specifically, the prepared place settings for 13 residents lacked the required non-disposable items, including napkins, knives, forks, spoons, plates, and beverage containers.
Feb 17, 2023Follow-up
The facility failed to ensure follow-up with the primary care provider to meet the healthcare needs of a resident with dysphagia and esophageal stricture. Specifically, the facility did not adequately manage the resident's medical needs following their hospital discharge.
Sep 3, 2021Follow-up
The facility failed to administer medications as ordered for one resident regarding an insomnia medication. Specifically, the facility continued to document the administration of 30mg of temazepam as a scheduled 8:00pm dose, despite a physician order dated 05/07/21 changing the instruction to 1 capsule at bedtime as needed.
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References & Resources
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Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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