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Assisted Living

Grand Villa Assisted Living at Winston

Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.

2609 Old Salisbury Road, Winston-Salem, NC 27127142 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.0/5

based on 41 Google reviews

5
4
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1

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What this means for your family

This facility is a strong candidate if you value a warm, renovated environment and a staff that treats residents like family. However, you must verify the current medication administration protocols and cleanliness standards, as recent negative reviews highlight significant lapses in these areas.

Google Reviews

Google Reviews

41 reviews on Google
Families considering Grand Villa will find a community praised for its recent renovations and a highly compassionate, welcoming staff. While many reviewers highlight a peaceful and caring environment, there are serious allegations regarding staff professionalism, cleanliness, and medication management that should be investigated personally.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean5.0Activities9.0Meds1.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive caregiving staff
  • Recent facility renovations and clean interiors
  • Welcoming and peaceful atmosphere
  • Engaging resident activities and trips

Concerns

  • Staff professionalism and attitude (mentioned by 2 reviewers)
  • Facility cleanliness and maintenance (mentioned by 2 reviewers)
  • Medication management errors

Rating Trends

Tap a year to see what changed

2341.02024(1)4.42025(14)4.22026(15)

Distribution · 30 analyzed

5
24
4
0
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1
6
10 reviews posted between Mar 26, 2026Mar 28, 2026 · 8 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much care you put into responding to resident feedback; how has that feedback helped shape the recent renovations and improvements to the facility?
  • 2We've heard great things about the engaging trips and activities here—could you tell us more about what a typical week of outings looks like for residents?
  • 3What specific protocols and double-check systems are in place to ensure medication management is always accurate and seamless for residents?
  • 4How does the care team approach communication with family members to ensure we are always kept in the loop regarding any changes in a loved one's well-being?
  • 5In the event of a medical emergency or a sudden change in health during the night, what is the immediate procedure for resident care?
  • 6With the recent updates to the interiors, how does the team ensure that the high standard of cleanliness and maintenance is maintained daily throughout the building?

Personalized based on this facility's data


Key Review Excerpts

The staff at Grand Villa have been amazing, caring, and patient with my lack of knowledge and preparedness in an incredibly stressful and sudden situation.

Family member during emergency placement · 2025★★★★★

Since the new admin Kristian came in to the building it has been night and day all the staff is respectful and caring and they do a great job across the board

Long-term observer/Local Guide · 2025★★★★★

GrandVilla Assisted Living and Memory Care truly feels like home. The team goes above and beyond every day to create a safe, welcoming, and engaging environment for residents.

Family member · 2026★★★★★
Source: 41 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

46total
47deficiencies
Dec 18, 2025Other
Medication OrdersD 344

The facility failed to clarify medication orders with the resident's physician for two out of five sampled residents. Specifically, orders for fast-acting insulin, blood pressure medication, and insomnia medication were not properly verified or clarified as required.

Nov 15, 2024Complaint
Personal Care and SupervisionD 269

The facility failed to provide necessary personal care for two residents regarding nail maintenance. Specifically, one resident had fingernails that were excessively long, causing nail impressions on the palm, and another resident had toenails that required trimming.

Nov 15, 2024Complaint
Personal Care and SupervisionD 269

The facility failed to provide necessary personal care for two residents regarding nail maintenance. Specifically, one resident had fingernails that needed trimming and another had toenails that needed trimming, which is a violation of the facility's own policy to check and trim nails during baths.

Aug 23, 2024Complaint
Personal Care and SupervisionD 271

The facility failed to ensure immediate response and intervention by staff for a resident who was found unresponsive in the dining room. This failure violated the requirement that staff must respond immediately to accidents or incidents to provide care according to facility policy.

Aug 23, 2024Complaint
Personal Care and SupervisionD 271

The facility failed to ensure staff provided an immediate response and intervention for a resident who was found unresponsive in the dining room. This failure violates the requirement for staff to respond immediately to accidents or incidents involving a resident.

May 3, 2023Follow-up
Nutrition and Food ServiceD 283

The facility failed to follow sanitation and safety guidelines while providing feeding assistance to two residents. Specifically, a staff member provided feeding assistance without wearing gloves, washing, or sanitizing hands between residents and while handling food items.

May 3, 2023Follow-up
Nutrition and Food ServiceD 283

The facility failed to follow sanitation and safety guidelines during meal assistance. Specifically, a staff member provided feeding assistance to two residents without wearing gloves, sanitizing hands, or washing hands between handling food for different residents.

Nov 9, 2022Complaint
Medication AdministrationD 358

The facility failed to ensure medications were administered according to physician orders for two residents. Specifically, staff administered an antipsychotic medication (olanzapine) and a medication to inhibit renal excretion despite hospital discharge orders to hold these medications. Additionally, the facility failed to follow orders regarding an alpha-adrenergic agonist eye drop.

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References & Resources

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