Granite Hills Healthcare & Wellness Centre, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 13.0)
- High staff turnover (54%)
- High RN turnover (93%)
Below average in CA · Critically understaffed (RN) · No penalties on record
What this means for your family
This facility offers excellent physical therapy and a very clean environment, which is ideal for rehabilitation. However, because there are documented instances of serious safety concerns and management unavailability, you should personally verify the night-shift staffing levels and ensure there is a clear protocol for communicating with the administrator.
Google Reviews
Google Reviews
82 reviews on Google“Families generally praise the facility for its compassionate nursing staff, effective physical therapy, and clean, welcoming environment. However, there are serious, critical allegations regarding patient neglect and lack of responsiveness from management that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehab services
- Clean and well-maintained facility
- Friendly and welcoming atmosphere for visitors
Concerns
- Serious allegations of patient neglect and lack of supervision (mentioned by 2 reviewers)
- Unresponsive management and lack of communication (mentioned by 2 reviewers)
- Staff rudeness or lack of professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
The owner primarily uses templated, repetitive phrases to acknowledge positive reviews, often focusing on the facility's mission statement. Negative reviews are met with standardized corporate language regarding 'open-door policies' rather than addressing specific allegations.
Questions for Your Tour
- 1We've heard such wonderful things about the compassion of your nursing staff and the cleanliness of the facility; how do you maintain those high standards for your residents?
- 2With the recent state inspections, what specific steps is the facility taking to address and resolve the identified deficiencies?
- 3How do you ensure that communication between the management team and family members remains consistent and responsive?
- 4Can you tell us more about the physical therapy and rehab services available here and how they help residents regain independence?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The cleanliness, welcoming environment, and passion of the staff is excellent and truly makes a difference in my mother's quality of life. She is in the memory care unit, but always well-attended to, and all the little extras - hair done, nails painted, nicely dressed - for outings is so appreciated.”
“My husband got admitted yesterday. He was having a lot of pain n I got him help. The staff were all supportive n got him pain medication n got a doctor to check on him. Everybody here worked as a team!”
“After 3 days my family was still in his same gown, underwear and cannula from the hospital. During a routine check, his oxygen was left unplugged by staff.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, triggering investigations that revealed recurring problems with care planning, accident prevention, and medication management. The facility shows persistent issues across multiple years, with deficiencies found in nearly identical areas from 2019 through 2025, suggesting systemic problems that continue despite corrections. While all violations have reported correction dates, the repeated nature of similar deficiencies indicates ongoing quality concerns families should carefully consider.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 30, 2025Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jan 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Granite Hills Healthcare & Wellness Centre, LLC
for profit
Ownership & Management
Owners
Blonder, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit granitehillshc.com
Medicare data downloads
Original nursing home datasets
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