Country Hills Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 130 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (30 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Worst in PACS GROUP chain · No penalties on record
What this means for your family
This facility offers excellent physical therapy and a very engaging activity program, which can be vital for rehabilitation. However, families must be extremely vigilant regarding hygiene and hygiene-related care, as multiple recent reviews report serious issues with cleanliness and neglect.
Google Reviews
Google Reviews
130 reviews on Google“Families considering Country Hills Post Acute will find a facility with highly praised physical therapy and social services teams, often noted for their kindness and professionalism. However, there are significant and recurring reports of neglect regarding hygiene, bedsores, and cleanliness, as well as serious concerns regarding food quality and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab teams
- Kind and attentive social services staff
- Smooth admissions and discharge processes
- Engaging resident activities and programs
Concerns
- Poor hygiene and neglect (bedsores, unbrushed teeth, dirty diapers) (mentioned by 4 reviewers)
- Substandard food quality and dietary management (mentioned by 5 reviewers)
- Facility cleanliness and pest issues (bedbugs, sticky floors) (mentioned by 3 reviewers)
- Slow response to call lights and nursing requests (mentioned by 2 reviewers)
- Difficulty communicating with social workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on a standard script of inviting reviewers to call a specific phone number. While they respond to almost every review, they rarely address the specific details of the complaints, instead using boilerplate language about 'notifying management.'
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy and rehab teams; could you tell me more about how they work with residents to regain their strength?
- 2What specific steps are being taken to ensure the dining experience is high-quality and that dietary needs are met for every resident?
- 3How does the nursing team manage call lights and response times to ensure residents feel supported and attended to throughout the day?
- 4Can you describe the daily activity schedule and how you keep residents engaged with meaningful programs?
- 5What is the protocol for medical emergencies or changes in health status during the night or over the weekend?
- 6How does the facility maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and physical therapy teams were great, case management was on it and very communicative (shout%out to Kassandra, Adriana, and their team) for a seamless handoff.”
“I am so impressed with the care my dad received at this nursing home. The nursing staff provided excellent care and were always attentive to his needs.”
“The facility was extremely hot inside when it should have been air conditioned, creating an uncomfortable and unsafe environment for patients. The floors were sticky and unclean, which is unacceptable for a healthcare facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Country Hills Post Acute shows concerning patterns with families filing 18 complaints triggering inspections, indicating ongoing resident or family dissatisfaction. The facility repeatedly struggles with medication management, care planning, and nutrition services across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the persistent recurrence of similar issues suggests systemic problems that may not be fully resolved.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 18, 2026Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 3, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 17, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 27, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jul 29, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 17, 2026
$113,960
Ownership & Operations
Who Operates This Facility
Country Hills Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 221 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit countryhillspa.com
Medicare data downloads
Original nursing home datasets
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