Casa El Cajon
Limited public data on Casa El Cajon. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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What this means for your family
The facility is noted for its exceptionally kind and hardworking staff, which can provide a comforting social environment for seniors. However, you should investigate the reported issues regarding balcony maintenance and ventilation to ensure the physical environment meets your standards.
Google Reviews
Google Reviews
8 reviews on Google“Families can expect a kind and friendly staff that provides a sense of community for residents. While some reviewers praise the cleanliness and the social connections residents make, there are serious concerns regarding facility maintenance and ventilation.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and kind staff
- Clean environment
- Social community for residents
- Adequate care for those needing assistance
Concerns
- Facility maintenance and ventilation issues
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see how much the staff is praised for being so kind and friendly; how do you foster that culture of compassion among the team?
- 2We noticed the facility is very clean and well-kept; are there any upcoming plans or improvements being made to the building's ventilation or maintenance?
- 3What kind of social activities or community events do you host to help residents stay engaged and connected with one another?
- 4Since the community is a cozy size of 99 residents, how do you ensure each person receives personalized attention for their specific care needs?
- 5How does the care team handle medical emergencies or unexpected health changes during the overnight hours?
- 6We've heard great things about the social atmosphere here; could you tell us more about how residents typically spend their afternoons together?
Personalized based on this facility's data
Key Review Excerpts
“Becky is so kind as well as all the staff. Everything anybody needs is there and it is really clean. This is a great place.”
“I really liked this place it was the last place my dad lived before he passed away back in 2013. I know the staff was super friendly when I visited him. But most of all I knew my dad had made friends there and they were all nice to him.”
“My sister lives at Casa El Cajon and thinks it adequate there. The people are doing the best they can.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 28, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 9, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 9, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 26, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 8, 2025ComplaintClean
This report documents a Complaint Investigation regarding allegations of staff retaliation against a resident. The investigation, conducted by an LPA, reviewed records and interviewed staff and outside sources. Based on the evidence gathered, the allegation was determined to be unsubstantiated.
Dec 8, 2025InspectionClean
This report documents a Complaint Investigation regarding allegations of staff retaliation against a resident. The investigation, conducted by an LPA, reviewed records and interviewed staff and outside sources. Based on the evidence gathered, the allegation was determined to be unsubstantiated.
Sep 26, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on 09/26/2025 regarding a resident fall and alleged lack of supervision. The investigation found that both allegations—staff neglect leading to a fall and failure to perform a reappraisal—were unsubstantiated based on the evidence reviewed.
Aug 19, 2025ComplaintClean
The inspection was an unannounced Case Management - Incident visit following a self-submitted LIC624 Incident Report regarding a resident who left the facility and did not return. The analyst found no immediate health or safety concerns during the tour and welfare check. No deficiencies were cited for this visit.
Ownership & Operations
Who Operates This Facility
Lillian Franklin
REBECCA RAYO
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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