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Nursing HomeMedicaid

Grande Lake Healthcare Center

Strong Medicare quality ratings; families often praise kind and caring nursing staff. Still worth an in-person visit.

1209 Indiana Avenue, St Marys, OH 4588545 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 17 Google reviews

5
4
3
2
1
Grande Lake Healthcare Center Nursing Home in St Marys, OH — Street View
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What this means for your family

While some residents report successful rehabilitation and kind care, the facility has documented issues with hygiene and basic assistance. When touring, we strongly recommend inspecting the cleanliness of resident rooms and asking specifically how the facility ensures residents who cannot feed or groom themselves receive consistent, hands-on support.

Google Reviews

Google Reviews

17 reviews on Google
Grande Lake Healthcare Center receives highly polarized feedback, with some families praising the kind, attentive nursing staff and successful rehabilitation outcomes, while others report severe concerns regarding hygiene and patient neglect. Critical reviews highlight issues with room cleanliness, improper handling of residents, and failures in basic care such as feeding and hygiene management. Prospective families should be aware of these significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean2.0ActivitiesN/AMedsN/AMemory2.0CommsN/AValueN/A

Strengths

  • Kind and caring nursing staff
  • Effective rehabilitation services
  • Supportive environment for recovery

Concerns

  • Poor room cleanliness and housekeeping standards (mentioned by 2 reviewers)
  • Inadequate staffing levels and inattentive care (mentioned by 3 reviewers)
  • Failure to assist residents with basic needs like feeding and hygiene (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02017(1)1.02018(1)3.02020(2)1.62022(5)3.52024(2)2.72025(7)4.02026(2)

Distribution · 20 analyzed

5
5
4
4
3
0
2
1
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1How does your housekeeping team ensure that resident rooms and common areas are kept consistently clean and tidy?
  • 2What specific steps does the nursing staff take to ensure residents receive timely assistance with meals and personal hygiene throughout the day?
  • 3Can you tell me more about the daily activities and social engagement programs available for residents to keep them active?
  • 4With the positive feedback regarding your rehab services, how do you tailor recovery plans to meet each resident's individual needs?
  • 5What is your protocol for managing medical emergencies or urgent care needs during the overnight hours?
  • 6How do you approach specialized care and safety for residents who may be experiencing memory loss or cognitive decline?

Personalized based on this facility's data


Key Review Excerpts

Room was dirty. Housekeeping could be doing a better job. The bathroom was dirty and I put it to a test. Came back next day bathroom was still nasty.

Long-term resident's family · 2024★★☆☆☆

Purposely chose to return to Grande Lake specifically for rehab. They have kind caring staff and a good environment for healing both physically and mentally.

Rehab patient · 2026★★★★

He is unable to feed himself and the staff leaves his food on tray and comes back to get and he can’t get to food or hold fork/spoon. His arms are bruised and has open tears where the staff has tried to pull him up incorrectly.

Friend of resident · 2022☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.05hrs
74%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
15.5%
OH
9.4%
Auglaize
14.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.8%
Mixed vs Avgs
Here
14.8%
US
12.1%
OH
28.2%
Auglaize
24.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
OH
25.4%
Auglaize
25.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Mixed vs Avgs
Here
6.1%
US
14.4%
OH
5.8%
Auglaize
4.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.5%
Mixed vs Avgs
Here
7.5%
US
15.3%
OH
6.9%
Auglaize
8.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Auglaize
97.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
79.8%
OH
75.6%
Auglaize
88.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
81.8%
OH
78.4%
Auglaize
91.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Auglaize
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (10.1)
3 complaint-triggered

Families filed complaints that triggered inspections, including concerns about medication errors and resident rights violations. The facility shows recurring issues with medication management, infection control, and care planning that have persisted across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas suggests ongoing challenges with consistent quality oversight.

Feb 27, 2025Routine
7
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Feb 27, 2025Complaint
2
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 27, 2024Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Feb 13, 2023Routine
13
0679Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0680Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Jan 4, 2020Routine
17
0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0603Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grande Lake Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

121 facilities nationwide

Chain avg rating: 2.8/5 · Rank 20 of 121

Ownership & Management

Owners

Sxcy Mstr Lsco, LLC

Owner · Organization

100%

Health Care Lease Facilities, LLC

Owner (parent company) · Organization

Sxcy Holdings, LLC

Owner (parent company) · Organization

Key personnel

Romeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorIndiana Mgt Co., LLCManagerGroves, DonnaManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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