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Nursing HomeMedicaid

Otterbein St Marys Retirement Community

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.

11230 State Route 364, St Marys, OH 4588553 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 23 Google reviews

5
4
3
2
1
Otterbein St Marys Retirement Community Nursing Home in St Marys, OH — Street View
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What this means for your family

Otterbein St. Marys offers a beautiful, active environment for independent living with unique financial benefits. However, families considering assisted living or nursing care should be cautious; please conduct a thorough tour of the clinical areas and ask direct questions about recent staff turnover and current wound care protocols.

Google Reviews

Google Reviews

23 reviews on Google
Otterbein St. Marys is primarily praised for its beautiful, well-maintained campus, lakefront location, and active independent living community. However, recent reviews from residents and family members highlight significant concerns regarding management transparency, staffing turnover, and potential lapses in clinical care quality.

Quality Themes

Tap a score for details
Food10.0Staff6.0Clean9.0Activities10.0MedsN/AMemoryN/AComms3.0Value8.0

Strengths

  • Beautiful, well-maintained campus and grounds
  • Active and friendly resident community
  • Efficient maintenance and move-in support
  • Engaging social events and activities

Concerns

  • Lack of management transparency and communication regarding staff turnover
  • Serious allegations of neglect and poor wound care management

Rating Trends

Tap a year to see what changed

2345.0'13(1)5.05.0'15(1)5.05.0'22(1)5.04.4'24(7)4.6'25(9)

Distribution · 26 analyzed

5
24
4
0
3
0
2
0
1
2

How They Respond to Reviews

22%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the beautiful campus and active community here, what are some of the most popular social events or clubs that new residents tend to join first?
  • 2How does your leadership team approach communication with families, and what is the best way for us to stay updated on any changes in staffing or care protocols?
  • 3I noticed the facility has a strong reputation for its grounds and maintenance; how do you ensure that same level of attention is applied to clinical care and wound management?
  • 4With the current staffing rating, how do you ensure that residents receive consistent, personalized attention throughout the day and night?
  • 5Could you walk us through your process for documenting and reporting medical concerns to family members, especially if there is a change in a resident's health status?
  • 6I saw that you engage with some online feedback; how do you use input from families to improve your care processes and transparency?

Personalized based on this facility's data


Key Review Excerpts

I asked for to go to this facility thinking it was a good place. Now she has a wound 6x5 and red all around area. This was received at facility. Left leg brace on for 3 wks with removing. She did not get a shower till it was done by me today.

Family member of resident · 2025☆☆☆☆

Don't move here. They have become like the Democratic government. They are firing people all over the place with no explanation to those who live here. It's changed a lot since I moved here 8 years ago.

Long-term resident · 2024☆☆☆☆

The investment program to lower the rent is the best investment plan in the senior living communities we've ever seen.

Independent living resident · 2023★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

4

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
12.1%
OH
28.2%
Auglaize
25.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.3%
OH
6.9%
Auglaize
9.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
14.4%
OH
5.8%
Auglaize
5.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.5%
OH
25.4%
Auglaize
24.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.3%
Worse than Avg
Here
92.3%
US
95.5%
OH
94.5%
Auglaize
97.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.7%
Worse than Avg
Here
9.7%
US
5.3%
OH
6.3%
Auglaize
5.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.5%
Better than Avg
Here
92.5%
US
81.8%
OH
78.4%
Auglaize
92.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.6%
Mixed vs Avgs
Here
85.6%
US
79.8%
OH
75.6%
Auglaize
89.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
OH
1.2%
Auglaize
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)
4 complaint-triggered

Families have filed multiple complaints against this facility, triggering investigations that found deficiencies in safety supervision, accident prevention, and reporting of suspected abuse or neglect. The facility shows recurring problems with fire safety systems, accident hazards, and wound care across multiple years from 2019-2024, though all violations have been corrected according to federal records.

Apr 3, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 11, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 14, 2023Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 14, 2023Routine
11
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Jun 10, 2021Routine
9
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 21, 2019Routine
14
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Otterbein St Marys Retirement Community

Organization Type

for profit

Chain Affiliation

Chain Name

Otterbein Seniorlife

Chain Size

19 facilities nationwide

Chain avg rating: 2.8/5 · Rank 5 of 19

Ownership & Management

Owners

Otterbein Lsc LLC

Owner · Organization

100%

Otterbein Home

Owner (parent company) · Organization

100%

Baker, Steve

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Abraham

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Daniel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Eric

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Robert

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Paritzky, Jonathan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rombro, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zisek, Todd

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Gamble, CharlesManaging Control - Governing BodyImwalle, KarenManaging Control - Governing BodyIngraham, JeffreyManaging Control - Governing BodyBorns, DeborahManaging Control - Governing BodyCoffin, GordonManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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