Otterbein St Marys Retirement Community
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.
based on 23 Google reviews

Watch Otterbein St Marys Retirement Community
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Otterbein St. Marys offers a beautiful, active environment for independent living with unique financial benefits. However, families considering assisted living or nursing care should be cautious; please conduct a thorough tour of the clinical areas and ask direct questions about recent staff turnover and current wound care protocols.
Google Reviews
Google Reviews
23 reviews on Google“Otterbein St. Marys is primarily praised for its beautiful, well-maintained campus, lakefront location, and active independent living community. However, recent reviews from residents and family members highlight significant concerns regarding management transparency, staffing turnover, and potential lapses in clinical care quality.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active and friendly resident community
- Efficient maintenance and move-in support
- Engaging social events and activities
Concerns
- Lack of management transparency and communication regarding staff turnover
- Serious allegations of neglect and poor wound care management
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful campus and active community here, what are some of the most popular social events or clubs that new residents tend to join first?
- 2How does your leadership team approach communication with families, and what is the best way for us to stay updated on any changes in staffing or care protocols?
- 3I noticed the facility has a strong reputation for its grounds and maintenance; how do you ensure that same level of attention is applied to clinical care and wound management?
- 4With the current staffing rating, how do you ensure that residents receive consistent, personalized attention throughout the day and night?
- 5Could you walk us through your process for documenting and reporting medical concerns to family members, especially if there is a change in a resident's health status?
- 6I saw that you engage with some online feedback; how do you use input from families to improve your care processes and transparency?
Personalized based on this facility's data
Key Review Excerpts
“I asked for to go to this facility thinking it was a good place. Now she has a wound 6x5 and red all around area. This was received at facility. Left leg brace on for 3 wks with removing. She did not get a shower till it was done by me today.”
“Don't move here. They have become like the Democratic government. They are firing people all over the place with no explanation to those who live here. It's changed a lot since I moved here 8 years ago.”
“The investment program to lower the rent is the best investment plan in the senior living communities we've ever seen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering investigations that found deficiencies in safety supervision, accident prevention, and reporting of suspected abuse or neglect. The facility shows recurring problems with fire safety systems, accident hazards, and wound care across multiple years from 2019-2024, though all violations have been corrected according to federal records.
Apr 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 14, 2023Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 10, 2021Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 21, 2019Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Otterbein St Marys Retirement Community
for profit
Chain Affiliation
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 19
Ownership & Management
Owners
Otterbein Lsc LLC
Owner · Organization
Otterbein Home
Owner (parent company) · Organization
Baker, Steve
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Paritzky, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rombro, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zisek, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Grande Lake Healthcare Center
2.9 miNursing Home · St Marys, OH
Vancrest of St Mary's
3.5 miNursing Home · St Marys, OH
Transitional Care Unit
3.7 miNursing Home · Saint Marys, OH
Gardens at Celina
7.3 miNursing Home · Celina, OH
Celina Manor
7.6 miNursing Home · Celina, OH
Heritage Center for Rehab and Speciality Care
8.7 miNursing Home · Minster, OH