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Nursing HomeMedicaid

Celina Manor

Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.

1001 Myers Road, Celina, OH 4582275 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 60 Google reviews

5
4
3
2
1
Celina Manor Nursing Home in Celina, OH — Street View
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What this means for your family

While the rehabilitation therapy team is frequently praised for their effectiveness, families should be aware of significant concerns regarding resident neglect and poor communication. We strongly recommend visiting during off-hours to observe staff responsiveness and asking management specifically about their current reliance on agency staffing.

Google Reviews

Google Reviews

60 reviews on Google
Celina Manor receives highly polarized feedback, with many reviewers praising the therapy department and staff friendliness, while others report serious concerns regarding neglect, poor communication, and inadequate care. Families often highlight the rehab team's effectiveness, but negative experiences frequently cite issues with hygiene, responsiveness, and administrative transparency.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean5.0Activities8.0MedsN/AMemory7.0Comms2.0Value1.0

Strengths

  • Effective rehabilitation therapy team
  • Welcoming and friendly staff
  • Clean facility environment

Concerns

  • Neglect and lack of responsiveness to resident needs (mentioned by 4 reviewers)
  • Poor communication and inconsistent information provided to families (mentioned by 2 reviewers)
  • Staffing issues and reliance on agency personnel (mentioned by 2 reviewers)
  • Inadequate hygiene and assistance with personal care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'18(1)1.04.4'21(5)3.51.0'23(3)5.03.0'25(2)4.5'26(2)

Distribution · 63 analyzed

5
36
4
2
3
1
2
1
1
23
29 reviews posted between Apr 10, 2022Apr 16, 2022 · average 3.1
13 reviews posted between Apr 19, 2022Apr 23, 2022 · 13 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With the facility currently utilizing some agency personnel, what steps are you taking to ensure consistent care and familiarity for residents?
  • 2I noticed some feedback regarding communication; what is the standard process for keeping family members updated on their loved one's daily status and care changes?
  • 3Given the focus on rehabilitation here, how do you ensure that residents receive consistent support with personal hygiene and daily assistance outside of their therapy sessions?
  • 4What specific improvements or changes are being implemented to enhance the dining experience and food quality for the residents?
  • 5How does your team ensure that resident needs are addressed promptly, especially during busy shifts or when a resident is unable to call for assistance themselves?
  • 6I see you occasionally respond to feedback online; how do you use that family input to make tangible changes to the daily life and care environment here?

Personalized based on this facility's data


Key Review Excerpts

My husband went there for rehab after heart surgery. staff were all friendly and the Therapy department did a great job helping him getting stronger but educating him on proper safety techniques. Very clean.

Long-term resident's family · 2021★★★★★

My mom went there for rehabilitation. The rehabilitation staff was wonderful. My mom was in there for 3 weeks and the only time she got a shower was from the rehabilitation personnel. One time when I visited, no one came to even check on her for the 2 1/2 hrs I was there.

Rehab patient's family · 2023☆☆☆☆

Mom was there for a short stay because every time we called we got different information, never saw her do therapy. At first acted like they were in charge of her life but then couldn’t control her care because most the employees are through an agency because no one will work there.

Rehab patient's family · 2023☆☆☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Similar to Avg

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
OH
28.2%
Mercer
14.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.3%
OH
6.9%
Mercer
13.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
15.5%
OH
9.4%
Mercer
15.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
14.4%
OH
5.8%
Mercer
11.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.5%
OH
25.4%
Mercer
20.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
OH
3.6%
Mercer
4.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
79.8%
OH
75.6%
Mercer
76.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.1%
Worse than Avg
Here
71.1%
US
81.8%
OH
78.4%
Mercer
72.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
OH
1.2%
Mercer
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)
2 complaint-triggered

Celina Manor has 31 deficiencies across three routine surveys, with all issues reportedly corrected by the facility. The most frequent problems involve medication management, fire safety systems, and resident rights notifications. Recurring deficiencies appear in care planning and infection control across multiple surveys, suggesting these areas may need ongoing attention despite reported corrections.

Mar 30, 2026Complaint
2
0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 10, 2023Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 19, 2019Routine
11
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 18, 2018Routine
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Celina Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Hcf Management

Chain Size

22 facilities nationwide

Chain avg rating: 3.4/5 · Rank 9 of 22

Ownership & Management

Owners

Hcf Operations, INC

Owner · Organization

100%

Hcf, INC

Owner (parent company) · Organization

Joann C. Unverferth 11-29-04 Revocable Trust Fbo Kendra M. Unverferth

Owner (parent company) · Organization

Joann C. Unverferth 11-29-04 Revocable Trust Fbo Kevan R. Unverferth

Owner (parent company) · Organization

Joann C. Unverferth 12-29-04 Revocable Trust

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kendra M. U

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kerri a. Ro

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kevan R. Un

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kristen S.

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kyle J. Unv

Owner (parent company) · Organization

Kerri a. Romes 11-28-18 Business Trust

Owner (parent company) · Organization

Kristen S. Stechschulte 02-21-20 Business Trust

Owner (parent company) · Organization

Kyle J. Unverferth 02-21-20 Business Trust

Owner (parent company) · Organization

Key personnel

Klay, CelesteManagerRomes, KerriManagerShaw, AnthonyManagerStewart, PeggyManagerUnverferth, ChadManager
Source: Medicare provider data

Contact

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References & Resources

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