Celina Manor
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 60 Google reviews

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What this means for your family
While the rehabilitation therapy team is frequently praised for their effectiveness, families should be aware of significant concerns regarding resident neglect and poor communication. We strongly recommend visiting during off-hours to observe staff responsiveness and asking management specifically about their current reliance on agency staffing.
Google Reviews
Google Reviews
60 reviews on Google“Celina Manor receives highly polarized feedback, with many reviewers praising the therapy department and staff friendliness, while others report serious concerns regarding neglect, poor communication, and inadequate care. Families often highlight the rehab team's effectiveness, but negative experiences frequently cite issues with hygiene, responsiveness, and administrative transparency.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Welcoming and friendly staff
- Clean facility environment
Concerns
- Neglect and lack of responsiveness to resident needs (mentioned by 4 reviewers)
- Poor communication and inconsistent information provided to families (mentioned by 2 reviewers)
- Staffing issues and reliance on agency personnel (mentioned by 2 reviewers)
- Inadequate hygiene and assistance with personal care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the facility currently utilizing some agency personnel, what steps are you taking to ensure consistent care and familiarity for residents?
- 2I noticed some feedback regarding communication; what is the standard process for keeping family members updated on their loved one's daily status and care changes?
- 3Given the focus on rehabilitation here, how do you ensure that residents receive consistent support with personal hygiene and daily assistance outside of their therapy sessions?
- 4What specific improvements or changes are being implemented to enhance the dining experience and food quality for the residents?
- 5How does your team ensure that resident needs are addressed promptly, especially during busy shifts or when a resident is unable to call for assistance themselves?
- 6I see you occasionally respond to feedback online; how do you use that family input to make tangible changes to the daily life and care environment here?
Personalized based on this facility's data
Key Review Excerpts
“My husband went there for rehab after heart surgery. staff were all friendly and the Therapy department did a great job helping him getting stronger but educating him on proper safety techniques. Very clean.”
“My mom went there for rehabilitation. The rehabilitation staff was wonderful. My mom was in there for 3 weeks and the only time she got a shower was from the rehabilitation personnel. One time when I visited, no one came to even check on her for the 2 1/2 hrs I was there.”
“Mom was there for a short stay because every time we called we got different information, never saw her do therapy. At first acted like they were in charge of her life but then couldn’t control her care because most the employees are through an agency because no one will work there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Celina Manor has 31 deficiencies across three routine surveys, with all issues reportedly corrected by the facility. The most frequent problems involve medication management, fire safety systems, and resident rights notifications. Recurring deficiencies appear in care planning and infection control across multiple surveys, suggesting these areas may need ongoing attention despite reported corrections.
Mar 30, 2026Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 10, 2023Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 19, 2019Routine11
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 18, 2018Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Ownership & Operations
Who Operates This Facility
Celina Manor
for profit
Chain Affiliation
Hcf Management
22 facilities nationwide
Chain avg rating: 3.4/5 · Rank 9 of 22
Ownership & Management
Owners
Hcf Operations, INC
Owner · Organization
Hcf, INC
Owner (parent company) · Organization
Joann C. Unverferth 11-29-04 Revocable Trust Fbo Kendra M. Unverferth
Owner (parent company) · Organization
Joann C. Unverferth 11-29-04 Revocable Trust Fbo Kevan R. Unverferth
Owner (parent company) · Organization
Joann C. Unverferth 12-29-04 Revocable Trust
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kendra M. U
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kerri a. Ro
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kevan R. Un
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kristen S.
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kyle J. Unv
Owner (parent company) · Organization
Kerri a. Romes 11-28-18 Business Trust
Owner (parent company) · Organization
Kristen S. Stechschulte 02-21-20 Business Trust
Owner (parent company) · Organization
Kyle J. Unverferth 02-21-20 Business Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit celinamanor.com
Medicare data downloads
Original nursing home datasets
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