Grand Oaks Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $34,492 in fines
What this means for your family
This facility is an excellent choice for families seeking high-quality nursing care and a clean environment. While the staff is exceptionally well-regarded, you should verify that meal delivery temperatures are consistent and ask about any recent updates to flooring to ensure resident safety.
Google Reviews
Google Reviews
84 reviews on Google“Grand Oaks Care is highly regarded by families for its exceptionally compassionate and attentive nursing and CNA staff. While the facility is frequently praised for its cleanliness and professional rehabilitation services, some reviewers have noted concerns regarding food temperature and the need for floor updates to prevent tripping hazards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Consistently clean and well-maintained facility
- Effective and professional rehabilitation/physical therapy
- Strong communication with family members
Concerns
- Food temperature issues
- Maintenance needs regarding floors and tripping hazards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared how much they appreciate the communication from your team; how do you typically keep loved ones updated on daily changes in care?
- 2What steps are being taken to ensure the dining experience, specifically regarding food temperature and meal variety, meets the needs of the residents?
- 3Could you tell me about your current plan for addressing any facility maintenance or floor repairs to ensure a safe environment for walking?
- 4How do you manage medical emergencies or changes in clinical needs during the overnight hours?
- 5What kind of daily activities or social engagement programs do you have planned to keep residents active and connected?
- 6With the recent focus on improving staffing and inspection scores, what specific changes has the facility implemented to support the nursing team?
Personalized based on this facility's data
Key Review Excerpts
“I really appreciate this facility, for how all supervisor nurses /healthcare staff,very attentive caring and on task right away. At a difficult time as this.youll have made it better”
“The staff at Grand Oaks has been exceptional. They are kind and thoughtful. I recommend this facility for exceptional care.”
“My son is a Resident there it's going on 3 yrs.and all the NURSES THERE AND CNA'S WORK WELL WITH HIM HE'S NON - VERBAL AND THEY ALL TAKE THERE TIME TO UNDERSTAND HIM . AND GOOD WITH GIVING HIM HIS MEDICATION'S AS WELL.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 21 of 82 deficiencies, including repeated issues with notification of family members about resident injuries or changes. The most frequent problems involve care planning and quality standards, medication management, and food service issues. While all deficiencies show correction dates, the pattern of complaint-driven citations and recurring issues with family notification warrant careful consideration during visits.
Mar 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 12, 2026Routine11
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Sep 2, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 29, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 3, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 9, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Grand Oaks Care
for profit
Chain Affiliation
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 8 of 13
Ownership & Management
Owners
Swc CA Opco 2 LLC
Owner · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit facebook.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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