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Assisted Living

Park Visalia Assisted Living

Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.

3939 West Walnut Avenue, Visalia, CA 93277110 bedsLicensed & Active
Google rating
4.1/5

based on 20 Google reviews

5
4
3
2
1
Park Visalia Assisted Living Assisted Living in Visalia, CA — Street View
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What this means for your family

This facility has a history of exceptional, compassionate care, particularly within their memory care unit. However, recent feedback indicates a significant decline in management communication and facility cleanliness. Families should prioritize meeting with the current coordinator to verify that communication protocols and hygiene standards are being strictly maintained.

Google Reviews

Google Reviews

20 reviews on Google
Families often praise the facility for its warm, welcoming atmosphere and the genuine compassion shown by specific caregivers like Jocelyn and Lo. However, recent reviews have raised serious concerns regarding communication failures, unprofessionalism from management, and issues with cleanliness and responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0Activities5.0MedsN/AMemory8.0Comms2.0Value5.0

Strengths

  • Compassionate and attentive caregivers
  • Welcoming and joyful atmosphere
  • High-quality memory care services
  • Clean and well-maintained environment

Concerns

  • Unprofessional communication and lack of responsiveness from management (mentioned by 2 reviewers)
  • Issues with facility cleanliness and trash management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(1)5.01.0'21(1)4.04.8'23(6)5.03.0'25(4)4.5'26(2)

Distribution · 21 analyzed

5
15
4
2
3
0
2
0
1
4

How They Respond to Reviews

55%response rate
Good

The owner provides highly personalized responses that frequently mention specific staff members and reinforce the facility's 'family' values. They acknowledge specific details from the reviews, such as mentions of Memory Care or particular amenities.

Questions for Your Tour

  • 1It is wonderful to see how much the staff cares for the residents; how do you ensure that this level of attentive care remains consistent across all shifts?
  • 2I noticed the facility is very well-maintained; what are your current protocols for daily cleaning and managing waste disposal in the common areas?
  • 3How does the management team typically communicate important updates or changes to families to ensure we are always in the loop?
  • 4We are looking for a joyful environment for our loved one; could you tell us about some of the favorite daily activities or social events the residents participate in?
  • 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
  • 6Since you offer memory care, how do you tailor the environment and activities specifically for residents with different stages of cognitive decline?

Personalized based on this facility's data


Key Review Excerpts

The care staff were very welcoming and tried their best to help my Aunt feel comfortable. On move in day, the care director Lau and his assistant Josie were so wonderful in explaining to us my Aunt's care plan and detaili

New resident's family · 2025★★★★★

My mom has lived here for over a year and has had a great experience. She is well cared for and loves the support of the caregivers. Jocelyn especially has been so caring and supportive of my mom.

Long-term resident's family · 2025★★★★★

All the employees were wonderful. We have had mom at a couple of elderly places. They are all really expensive but Park Visalia was manageable and we were happy.

Deceased resident's family · 2024★★★★★
Source: 20 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

38total
16 Type A— immediate health risk
9 Type B— non-compliance
Clean record— no deficiencies found
Nov 10, 2025Other
Clean

FACILITY EVALUATION REPORT

Jul 10, 2025Inspection
Clean

The facility underwent an unannounced Annual Inspection on July 10, 2025. The inspector noted that all pathways, common areas, and resident rooms were clear and adequately furnished. The kitchen was observed to be clean, and the facility was found to be in good repair with no deficiencies cited.

Apr 11, 2025Complaint
Clean

This report details the findings of a complaint investigation conducted on behalf of the facility. All allegations listed were ultimately deemed unsubstantiated due to insufficient evidence to prove or disprove the alleged violations.

Apr 11, 2025Other
Clean

This report details the findings of a complaint investigation conducted on behalf of the facility. All allegations listed were ultimately deemed unsubstantiated due to insufficient evidence to prove or disprove the alleged violations.

Mar 21, 2025Complaint
Clean

The facility was visited for an unannounced Case Management review concerning a death report. The Licensing Program Analyst interviewed staff and reviewed documentation related to the resident's admission and subsequent care. No deficiencies were cited during this visit.

Mar 21, 2025Other
Clean

The facility was visited for an unannounced Case Management review concerning a death report. The Licensing Program Analyst interviewed staff and reviewed documentation related to the resident's admission and subsequent care. No deficiencies were cited during this visit.

Aug 20, 2024Other
Clean

The facility underwent an unannounced case management visit to follow up on a Special Incident Report (SIR). The visit included gathering documents and conducting interviews with the Executive Director. The report notes that the information provided will be reviewed, and a follow-up case management will be conducted if necessary.

Aug 2, 2024Inspection
Clean

The inspection identified two critical deficiencies: the presence of sharps in resident rooms and an instance of unadministered medication found during an audit. Immediate civil penalties were assessed due to these repeat violations, requiring prompt corrective action.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sh 3 Visalia Opco LLC; Crfld Management, LLC

Administrator

AMANDA KELSEY

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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