Nursing HomeMedicaid Medicare 5-star

Grace Heights Health & Rehabilitation

Strong Medicare quality ratings; public reviewers often praise effective rehabilitation and physical therapy. Still worth an in-person visit.

109 Foothills Drive, Morganton, NC 28655|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 31 Google reviews

(828) 580-7000 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)

No Medicare penalties on record · Zero findings in latest survey

Source: Medicare data

What this means for your family

Grace Heights Health & Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: effective rehabilitation and physical therapy and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

32 public Google reviews available

Grace Heights Health & Rehabilitation receives high praise for its rehabilitation services and compassionate staff, with many families reporting positive outcomes for post-surgical recovery. However, there are recurring reports of poor communication regarding medical incidents and concerns about responsiveness to call buttons and basic resident needs.

Quality Themes

Tap a score for details

Strengths

Effective rehabilitation and physical therapy
Compassionate and attentive nursing staff
Clean and well-maintained facility
Strong support for families during transitions

Concerns

Lack of communication regarding falls and medical changes (mentioned by 2 reviewers)
Slow or non-existent response to call buttons (mentioned by 2 reviewers)
Inadequate attention to basic resident comfort and equipment needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is active in responding to feedback online; what is the best way for us to stay in the loop regarding my loved one's daily health updates and any changes in their condition?
2Given the importance of timely assistance, could you walk us through your current process for responding to call buttons and how you ensure residents get the help they need promptly?
3We are impressed by your 5-star health inspection rating; what specific protocols do you have in place to maintain that level of cleanliness and equipment maintenance for resident comfort?
4Since your rehabilitation program is highly regarded, how do your physical therapists coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
5What does a typical afternoon look like for residents here, and how do you encourage participation in activities for those who might be hesitant to join in?
6When a medical incident occurs, what is your standard procedure for notifying family members so we can feel confident we are being kept informed in real-time?

Personalized based on this facility's data

Key Review Excerpts

“My husband was a resident at Grace Heights for 5 weeks after a particial foot amputation. I was worried he would not want to stay. But much to my relief he was very satisfied with the facility and everyone that worked with him.”

Long-term resident's family · 2019★★★★★

“My grandmother has been at grace heights for a month. During that time she has fallen twice, with no phone call to make the family aware . One of the times she fell she fractured her back which took two weeks to diagnose.”

Grandchild of resident · 2022★☆☆☆☆

“Excellent communication from nursing and PT/OT folks on his progress was a huge help as well”

Long-term resident's family · 2022★★★★★

Source: 32 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.43hrs

57%

Registered nurses for medical care

Total Nursing

3.88hrs

95%

All nurses + aides combined

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility4.4%

Better than Avg

Here

4.4%

15.4%

14.0%

Burke

7.0%

Residents with depression symptoms

↓ Lower is better

This Facility14.3%

Worse than Avg

Here

14.3%

12.8%

5.9%

Burke

8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.2%

Better than Avg

Here

98.2%

93.5%

92.0%

Burke

95.0%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.1%

Burke

94.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.8%

Mixed vs Avgs

Here

22.8%

19.5%

21.3%

Burke

28.4%

Residents whose walking got worse

↓ Lower is better

This Facility15.2%

Mixed vs Avgs

Here

15.2%

14.1%

18.3%

Burke

9.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.6%

Better than Avg

Here

98.6%

79.8%

78.1%

Burke

84.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

82.0%

80.6%

Burke

84.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.4%

Burke

0.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

12findings in history

Latest survey: 0 · well below NC avg (5.6)

2 complaint-triggered findings

Grace Heights shows concerning patterns with family complaints filed about respiratory care and medical records management, plus recurring safety issues including fire protection systems and food safety violations. Most deficiencies involve building safety (fire sprinklers, smoke barriers, exits) rather than direct care, with all issues reportedly corrected by the facility after citation.

Jan 23, 2026Routine2 findings

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Sep 11, 2024Routine3 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Mar 7, 2024Complaint2 findings

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 31, 2023Routine5 findings

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grace Heights Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Sanstone Health & Rehabilitation

Chain Size

18 facilities nationwide

Chain avg rating: 4.1/5 · Rank 1 of 17 (Highest rating)

Ownership & Management

Owners

Sprenger, Christopher

Owner

100%

Key personnel

Sprenger, ChristopherManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(828) 580-7000

sanstonehealth.com

109 Foothills Drive

Morganton, NC 28655

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

31 reviews from families & visitors

Official Website

Visit sanstonehealth.com

Medicare data downloads

Original nursing home datasets

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