Grace Heights Health & Rehabilitation
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Grace Heights is highly regarded for its physical therapy and rehabilitation outcomes, making it a strong candidate for short-term recovery. However, families should be vigilant regarding communication; specifically, ask for a written plan on how the facility notifies families of falls or medical changes and test the call button response time during your initial tour.
Google Reviews
Google Reviews
30 reviews on Google“Grace Heights Health & Rehabilitation receives high praise for its rehabilitation services and compassionate staff, with many families reporting positive outcomes for post-surgical recovery. However, there are recurring reports of poor communication regarding medical incidents and concerns about responsiveness to call buttons and basic resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong support for families during transitions
Concerns
- Lack of communication regarding falls and medical changes (mentioned by 2 reviewers)
- Slow or non-existent response to call buttons (mentioned by 2 reviewers)
- Inadequate attention to basic resident comfort and equipment needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; what is the best way for us to stay in the loop regarding my loved one's daily health updates and any changes in their condition?
- 2Given the importance of timely assistance, could you walk us through your current process for responding to call buttons and how you ensure residents get the help they need promptly?
- 3We are impressed by your 5-star health inspection rating; what specific protocols do you have in place to maintain that level of cleanliness and equipment maintenance for resident comfort?
- 4Since your rehabilitation program is highly regarded, how do your physical therapists coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
- 5What does a typical afternoon look like for residents here, and how do you encourage participation in activities for those who might be hesitant to join in?
- 6When a medical incident occurs, what is your standard procedure for notifying family members so we can feel confident we are being kept informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“My husband was a resident at Grace Heights for 5 weeks after a particial foot amputation. I was worried he would not want to stay. But much to my relief he was very satisfied with the facility and everyone that worked with him.”
“My grandmother has been at grace heights for a month. During that time she has fallen twice, with no phone call to make the family aware . One of the times she fell she fractured her back which took two weeks to diagnose.”
“Excellent communication from nursing and PT/OT folks on his progress was a huge help as well”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grace Heights shows concerning patterns with family complaints filed about respiratory care and medical records management, plus recurring safety issues including fire protection systems and food safety violations. Most deficiencies involve building safety (fire sprinklers, smoke barriers, exits) rather than direct care, with all issues reportedly corrected by the facility after citation.
Sep 11, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Mar 7, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 31, 2023Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
May 25, 2022Routine1
Egress Deficiencies
Have exits that are accessible at all times.
Ownership & Operations
Who Operates This Facility
Grace Heights Health & Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 2 of 17 (Best)
Ownership & Management
Owners
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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