Autumn Care of Drexel
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 69 Google reviews
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What this means for your family
While the facility has a capable rehabilitation team that has helped many recover, the high frequency of reports regarding neglect and slow response times is concerning. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's basic needs and monitor their care closely.
Google Reviews
Google Reviews
69 reviews on Google“Autumn Care of Drexel receives highly polarized feedback, with some families praising the rehabilitation therapy and friendly staff, while others report severe neglect and poor communication. Recurring complaints focus on slow response times to call lights, inadequate hygiene, and staff being overwhelmed or unprofessional. Families considering this facility should be aware of the significant inconsistency in care quality reported across different stays.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Warm and compassionate individual staff members
- Clean and well-maintained facility environment
- Strong rehabilitation outcomes for some patients
Concerns
- Slow response times to call lights and patient requests (mentioned by 3 reviewers)
- Inadequate hygiene and failure to assist with basic needs (mentioned by 4 reviewers)
- Understaffing and overworked nursing aides (mentioned by 3 reviewers)
- Poor communication and difficulty reaching administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with their daily hygiene needs?
- 3Given the recent focus on your rehabilitation outcomes, how do you ensure that the same level of dedicated attention is provided to residents who are here for long-term care rather than just short-term therapy?
- 4How does your nursing team coordinate with families to ensure clear, consistent communication regarding changes in a resident's health or medication management?
- 5What steps is the facility taking to address the recent health inspection findings to ensure a consistently high standard of care and safety for all 100 residents?
- 6Could you walk me through the daily activity schedule and explain how you encourage residents to participate and stay engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“The aids are very caring and very kind, but overworked and understaffed. The cleanliness is questionable on some days.”
“When you ring your light it takes over 45 minutes to get anyone to come. Then usually they have to go get someone to help them adjust you in bed or change you.”
“Physical Therapy and SPL worked with her daily until she got her strength back. I highly recommend Autumn Care Drexel for any patient who needs rehabilitation after surgery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, including concerns about medication management and accident prevention that recurred multiple times. The facility shows persistent issues across safety systems, nutrition services, and resident rights spanning all four surveys from 2022 to 2025, though the provider has correction dates for most violations. Visit to assess current conditions given the ongoing pattern of deficiencies.
May 14, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Apr 24, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 24, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 14, 2024Routine8
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 14, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Apr 24, 2025
$17,345
Fine
Aug 16, 2024
$10,527
Ownership & Operations
Who Operates This Facility
Autumn Care of Drexel
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 63 of 125
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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