Magnolia Lane Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 4.0)
Below average in NC · Below recommended RN staffing · Below chain average · $7,901 in fines
What this means for your family
While the therapy department is frequently praised for its effectiveness, the facility has a recurring pattern of understaffing and slow response times. Families should prioritize frequent, unannounced visits and maintain direct communication with nursing staff to ensure medication and hydration needs are being met.
Google Reviews
Google Reviews
61 reviews on Google“Magnolia Lane Nursing and Rehabilitation Center receives highly polarized reviews, with experiences ranging from compassionate, family-like care to severe allegations of neglect and poor communication. While many reviewers praise the therapy department and specific staff members for their dedication, others report significant issues with slow response times, medication management, and a lack of responsiveness from management regarding patient concerns.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and passionate therapy department
- Warm and compassionate individual staff members
- Clean and well-maintained facility environment
- Strong sense of community and 'heart' among staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Poor medication management and lack of supervision (mentioned by 3 reviewers)
- Management dismissive of family complaints (mentioned by 4 reviewers)
- Poor quality or unappealing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
- 2I understand the therapy department is highly regarded here; how do you integrate those skilled therapists into the daily routine of residents who aren't in active rehab?
- 3Could you walk me through the current process for medication administration and how you ensure accuracy and oversight for residents who require close monitoring?
- 4We value open communication; what is the formal process for families to share feedback or concerns with management, and how do you ensure those conversations lead to actionable changes?
- 5What steps is the facility taking to improve the variety and quality of the dining experience to ensure residents are enjoying their meals?
- 6With the current staffing ratings, how does the team balance daily care needs with the goal of maintaining the warm, community-focused environment that many families appreciate?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Magnolia Lane are not only highly skilled and knowledgeable in their field, but they also possess a genuine passion for helping their patients achieve their rehabilitation goals.”
“I have had 3 family members there in 2 years. All the staff workers I have met have been like family to us. ... We were so Blessed to have found a place that we didn't have to worry about our loved ones.”
“The staff that is there are nice but slow to respond to patient needs. Even though they meet state requirements more staff would provide quicker response times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced ongoing challenges with 35 deficiencies across five surveys, including five complaints filed by families regarding care quality, medication services, and resident belongings protection. The most recurring issues involve resident rights compliance, fire safety systems, and food service standards. While all deficiencies show correction dates, the pattern suggests persistent operational struggles across multiple care areas that families should carefully evaluate during visits.
Dec 19, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 4, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 25, 2024Routine10
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 25, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 3, 2023Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Aug 3, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Magnolia Lane Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 36 of 44
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit magnolialanecare.com
Medicare data downloads
Original nursing home datasets
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