Good Shepherd the
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
The Good Shepherd is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, families should be aware of reports regarding inconsistent hygiene and concerns over medication management for dementia patients; we recommend conducting a thorough tour of the specific wing where your loved one will reside and asking detailed questions about their behavioral management protocols.
Google Reviews
Google Reviews
78 reviews on Google“The Good Shepherd receives high praise for its rehabilitation services, with many families highlighting the attentive nursing staff and effective physical therapy teams. While the majority of reviews are overwhelmingly positive, a small number of families have raised serious concerns regarding hygiene standards, medication management for dementia patients, and potential discriminatory attitudes.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive and compassionate nursing staff
- Strong communication with families
- Clean and well-maintained facilities
Concerns
- Hygiene and cleanliness issues in certain wings (mentioned by 2 reviewers)
- Over-medication or inappropriate use of sedatives for dementia patients (mentioned by 2 reviewers)
- Reports of discriminatory or unwelcoming behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very well-maintained; what specific protocols do you have in place to ensure consistent cleanliness across all the different wings?
- 2Since we value clear communication, how does the nursing team typically keep families updated on daily changes in a resident's condition?
- 3Could you walk us through your process for medication management and how you ensure residents are receiving exactly what they need without being over-sedated?
- 4What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and coordinating care?
- 6How does the staff work to ensure that every resident, regardless of their background, feels warmly welcomed and included in the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy people worked him hard and helped him get as strong as possible without stressing his leg. The room was clean and comfortable.”
“The administration and staff at the Good Shepherd is by far the best and most professional group of caregivers that we have met. The staff has gone out of their way to make our son and our familty feel welcome.”
“I was VERY impressed that there were no skin wounds. He was very clean. The facility was very clean. The staff was amazing...friendly, kind, took time to have a real chat with you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Shepherd The has a concerning pattern of repeated deficiencies across multiple surveys, with one family complaint filed that triggered a federal investigation for accident prevention issues. The facility struggles most with accident prevention and safety, medication management, and resident rights communication. While most issues show correction plans, the recurring nature of safety violations—appearing in 2019, 2022, and 2024—suggests ongoing challenges maintaining consistent care standards that families should carefully consider.
Jul 18, 2024Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 27, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 3, 2022Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Apr 5, 2019Routine13
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Good Shepherd the
for profit
Ownership & Management
Owners
Lutheran Social Services of Central Ohio
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit seniorlivinglss.com
Medicare data downloads
Original nursing home datasets
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