Arbors at Mifflin
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
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What this means for your family
While some families report positive experiences with rehab and end-of-life care, the recent trend of reviews indicates serious concerns regarding basic resident safety, hygiene, and communication. We strongly advise families to conduct unannounced visits, specifically checking for call-button accessibility and staff engagement, and to verify the facility's current state survey results before making a decision.
Google Reviews
Google Reviews
65 reviews on Google“Arbors at Mifflin receives highly polarized feedback, with some families praising the compassionate care and effective rehabilitation services, while others report serious concerns regarding neglect and poor communication. Recent reviews highlight significant issues with staff responsiveness, basic hygiene, and failure to follow medical care plans. Potential families should be aware of the stark contrast between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Compassionate end-of-life care
- Friendly and welcoming nursing staff
- Helpful transition support for new residents
Concerns
- Neglect and lack of basic care (hygiene, hydration, call buttons) (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from staff (mentioned by 5 reviewers)
- Failure to follow medical care plans or medication administration (mentioned by 4 reviewers)
- Understaffing and unprofessional behavior (arguing, phone use) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that Arbors at Mifflin is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
- 2Given the importance of consistent hydration and hygiene, what specific protocols do you have in place to ensure residents are checked on regularly throughout the day?
- 3I see that your rehabilitation and physical therapy programs are highly regarded; how do you ensure that same level of attention and follow-through is applied to daily medical care plans and medication management?
- 4With your current staffing levels, how do you ensure that call buttons are answered promptly and that staff remain focused on resident needs during their shifts?
- 5What steps are you taking to improve communication with families so that we feel informed and supported regarding our loved one's health status?
- 6Could you walk me through the dining experience and how you ensure residents receive consistent assistance and quality nutrition during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“The night he died they sat with us ,cried with us and mourned as if it was their own family member.”
“My mother's room is filthy. I've caught the staff in several lies. Walked in one night to check on my mother, after she called crying because she was hungry and had been left on the toilet for over an hour”
“Then my mother had Fallin on the 24th and no one called Dad or me... They checked her she had a broken hip.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 58 total deficiencies across six surveys, including five complaint-triggered investigations where families filed reports about resident treatment, medication management, and safety issues. The most recurring problems involve fire safety systems, medication management, and infection control, with several deficiencies repeating across multiple surveys despite reported corrections. While all violations show correction dates, the pattern of recurring issues in critical safety areas warrants careful consideration during any visit.
Dec 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 22, 2024Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
May 9, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 30, 2023Routine17
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 9, 2020Routine17
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Federal Penalties
Fine
Dec 18, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Arbors at Mifflin
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 3 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit arborsatmifflin.com
Medicare data downloads
Original nursing home datasets
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