Kingston of Ashland
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews
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What this means for your family
While Kingston of Ashland is frequently praised for its effective rehabilitation therapy and clean facility, families should be aware of significant concerns regarding responsiveness and medication management. We strongly recommend that you visit in person and ask specifically how the facility monitors call-light response times and ensures that pain medication schedules are strictly followed for your loved one.
Google Reviews
Google Reviews
41 reviews on Google“Kingston of Ashland receives highly polarized feedback, with many praising the facility for its effective rehabilitation therapy and clean environment, while others report severe failures in basic patient care. Families frequently express frustration over significant delays in responding to call lights, medication management errors, and poor communication from nursing staff. While some families describe a compassionate and professional team, others warn of neglect and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility
- Professional and friendly administrative staff
- Warm, inviting atmosphere
Concerns
- Significant delays in responding to call lights (mentioned by 5 reviewers)
- Medication management errors or withholding of pain medication (mentioned by 4 reviewers)
- Poor communication and inconsistent updates to family members (mentioned by 3 reviewers)
- Neglect regarding basic hygiene and assistance with meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through your current process for monitoring and responding to resident call lights to ensure timely assistance?
- 2How does your nursing team manage medication administration and documentation to ensure accuracy and prevent any potential errors for residents?
- 3What is your standard protocol for keeping family members updated on changes in a resident's health or care plan, and who is our primary point of contact for these updates?
- 4I’ve read positive feedback about your physical and occupational therapy programs; how are these integrated into the daily routine for residents who need extra support with mobility or hygiene?
- 5Can you explain your internal quality assurance process for addressing the recent health inspection findings to ensure the highest standard of care for your 110 residents?
- 6What specific steps are taken during meal times to ensure that residents who need extra help with eating receive the attention and assistance they require?
Personalized based on this facility's data
Key Review Excerpts
“The staff is extremely friendly, and the facility is always clean and comfortable. Their excellent therapy team is dedicated to their patients and returning them to their prior lifestyles.”
“This is the 4th day my father has been in this facility and every day they have forgotten a meal (breakfast or dinner). They failed to answer his call button multiple times when he needs to use the restroom.”
“My mom had MAJOR back surgery, after being transfered to Kingston they held her pain pills for TWELVE hours the first day. The 2nd day the pain pills were off by hours, they wouldn't answer the bell for her to use the bathroom which HAD to be done ONLY with their help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 17 deficiencies, with recurring issues in medication management, resident rights, and infection control appearing across multiple surveys from 2018 to 2025. The pattern shows persistent problems including medication errors, poor communication with families about resident conditions, and inadequate infection prevention measures. While all deficiencies show correction dates, the ongoing complaint pattern and repetition of similar issues across seven years suggests systemic care quality concerns that warrant careful consideration.
Oct 30, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2025Complaint6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 13, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Oct 5, 2023Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Kingston of Ashland
for profit
Chain Affiliation
Kingston Healthcare
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Kingston Healthcare INC
Owner · Organization
Nichols, Christine
Owner (parent company)
Rumman, George
Owner (parent company)
Wolfe, Elizabeth
Owner (parent company)
Wolfe, Frederica
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit kingstonofashland.com
Medicare data downloads
Original nursing home datasets
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