Good Samaritan Society - Millard
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While some patients report success with the rehabilitation therapy team, the facility faces frequent, serious allegations regarding basic hygiene and nursing oversight. If you consider this facility, we strongly recommend unannounced visits during weekends or evenings to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
33 reviews on Google“Good Samaritan Society - Millard receives highly polarized feedback, with many families reporting severe neglect, including issues with hygiene, bedsores, and poor communication. While some residents and family members praise the therapy team and specific staff members for their kindness, the recurring reports of understaffing and unprofessional management raise significant concerns regarding the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Some highly attentive and kind individual staff members
- Clean and modern-looking facility wings
Concerns
- Hygiene and personal care neglect (bathing/incontinence) (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Unprofessional staff behavior and poor communication (mentioned by 5 reviewers)
- Development of bedsores and medical mismanagement (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols are in place to ensure residents receive timely assistance with personal care and hygiene needs?
- 2How does the nursing team coordinate with families to ensure consistent communication regarding changes in a resident's health or medication management?
- 3With the facility having 106 residents, how do you ensure that each individual receives personalized attention to prevent skin integrity issues like bedsores?
- 4Can you walk me through the daily activity schedule and how staff encourage residents to participate and stay socially engaged?
- 5How do you monitor and train staff to ensure that every interaction with residents remains professional, compassionate, and respectful?
- 6What is your process for reviewing and addressing internal concerns to ensure the high standard of care reflected in your 4-star CMS rating is maintained consistently?
Personalized based on this facility's data
Key Review Excerpts
“The staff calmed me down quickly with their professionalism and kindness. The therapy was very effective and the therapist were very supportive and knowledgeable.”
“Nursing staff needs better communication. Call light times fluctuates. As soon as an aide would walk through the door, you would know the type of day you would have.”
“My mom developed large bed sores during her stay that they tried to hide from me. Aides refused to help me move her. Staff all have attitudes and have no problem speaking to you in a rude manner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 10 complaints that triggered federal investigations, revealing recurring issues with medication management, resident safety, and fire safety systems. The most troubling finding is repeated medication errors and safety hazards that persist across multiple surveys from 2022 to 2025, including recent complaints about improper care and accident prevention. While the facility reports correcting deficiencies, the ongoing pattern of complaints suggests underlying care quality concerns families should carefully evaluate.
Feb 24, 2025Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2024Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 26, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 26, 2023Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have correct number of accessible exits for each story.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 6, 2023Complaint6
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 16, 2022Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Millard
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 29 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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