Old Mill Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews
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What this means for your family
While the facility offers high-quality physical and occupational therapy, the inconsistent nursing care and frequent reports of delayed responses to call lights are significant red flags. We strongly recommend that families visit in person, observe the response time to call lights, and ask specifically about the facility's protocol for medication management and fall prevention before making a decision.
Google Reviews
Google Reviews
61 reviews on Google“Old Mill Rehabilitation receives highly polarized reviews, with some families praising the facility as a resort-like environment with excellent therapy services, while others report severe neglect and safety concerns. Frequent complaints highlight significant delays in responding to call lights, poor medication management, and inadequate assistance with basic daily living tasks like feeding and hygiene. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of those who felt their loved ones were neglected.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Clean, modern, and aesthetically pleasing facility
- Attentive and compassionate care from specific staff members
- Effective discharge planning and family communication for some
Concerns
- Excessive wait times for call light responses (mentioned by 9 reviewers)
- Medication errors or failure to administer on time (mentioned by 5 reviewers)
- Inadequate assistance with feeding and hygiene (mentioned by 6 reviewers)
- Frequent falls or patient health decline during stay (mentioned by 3 reviewers)
- Poor food quality and lack of dietary adherence (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those therapies are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medications are administered accurately and precisely according to each resident's specific schedule?
- 3With the facility being so modern and aesthetically pleasing, what kind of daily social activities or group outings do you organize to keep residents engaged?
- 4What is the protocol for responding to call lights, and how do you ensure staff can attend to residents promptly even during busy shifts?
- 5How does the dietary team work with families to ensure that specific nutritional needs and dietary restrictions are strictly followed during meal times?
- 6In the event of a sudden change in a resident's health or a medical emergency after hours, what is the communication process for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff at Old Mill are pretty good but they cannot offset the inadequate staffing and lazy, uninvited nursing staff. Complaints to administration made no difference.”
“The PT and OT staff (Michelle, Missy) who worked with me daily helped me regain my strength and independence. Their colleagues were supportive and encouraging.”
“The staff is great and the care is very good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of recurring deficiencies despite corrections, with families filing nine complaint reports about medication errors, resident safety, proper care treatment, and failure to notify families of incidents. The most persistent problems involve fire safety systems, electrical equipment maintenance, and resident rights violations that repeat across multiple surveys from 2023-2025, suggesting underlying operational issues that may compromise resident safety and quality of care.
Apr 2, 2026Routine7
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 10, 2025Routine14
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Apr 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 26, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 24, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 16, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Old Mill Rehabilitation
for profit
Chain Affiliation
Promontory Healthcare
3 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 3
Ownership & Management
Owners
Promontory Healthcare Companies LLC
Owner · Organization
Promontory Healthcare Holdings LLC
Owner · Organization
Zamwell Group LLC
Owner · Organization
Biddulph, Gregory
Owner
Huntsman, Casey
Owner
Adamson, James
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit oldmillrehab.com
Medicare data downloads
Original nursing home datasets
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