Brookestone Village
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
Brookestone Village is widely praised for its beautiful environment and effective rehabilitation programs, making it a strong candidate for recovery. However, given the serious concerns raised by some families regarding communication during end-of-life care, we strongly advise you to discuss their specific protocols for medical updates and family involvement during critical health transitions before admission.
Google Reviews
Google Reviews
60 reviews on Google“Brookestone Village is highly regarded for its beautiful facility, effective rehabilitation services, and compassionate nursing staff. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding end-of-life care communication and administrative responsiveness during critical situations.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Clean, well-maintained, and attractive facility
- Compassionate and attentive nursing staff
- High-quality, varied food options
Concerns
- Poor communication regarding end-of-life care and medical decision-making (mentioned by 2 reviewers)
- Lack of responsiveness from administrative and nursing leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We were so impressed to see your 5-star CMS rating for staffing; how do you ensure that level of attentiveness is maintained during shift changes?
- 2The facility looks incredibly clean and well-maintained; what is your routine for keeping the resident living areas so attractive?
- 3We've heard wonderful things about the variety of food options here; could you tell us a bit about how the menus are planned and if residents have input?
- 4How does the nursing leadership communicate important medical updates or changes in care plans to family members to ensure we are all on the same page?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social outings do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My husband transfered from a skilled facility in Bellevue to long term care at Brookstone Village. His mobility has improved in the first two weeks than it has the past two years at the prior skilled facility.”
“We had such a great experience here!! Mom spent 20 days in Brookestone Village's Memory Care/Rehab, and the care was OUTSTANDING!!”
“The staff is very caring, and took care of my Dad, right up to the end. He was very fond of them, and considered them as friends.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookestone Village has a concerning pattern of recurring fire safety and building maintenance issues across all three surveys, with persistent problems in smoke barriers, electrical systems, and emergency exits that appear uncorrected between inspections. The facility also had deficiencies in care planning and infection control, though all violations have been formally corrected by the provider after being cited.
Mar 24, 2026Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Feb 24, 2026Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 16, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 16, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Brookestone Village
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 22 (Best)
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit brookestonevillage.com
Medicare data downloads
Original nursing home datasets
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