The Banyan at Montclair
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 101 Google reviews

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What this means for your family
While the facility has undergone recent physical renovations and has an active activity program, the recurring reports of neglect and communication failures are concerning. If you consider this facility, we strongly recommend unannounced visits and asking for a detailed plan on how they ensure call lights are answered promptly and how they manage personal belongings.
Google Reviews
Google Reviews
101 reviews on Google“The Banyan at Montclair (formerly Azria Health) receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and communication failures. While some visitors praise recent renovations and specific staff members, a significant number of reviews describe a facility struggling with understaffing, slow response times, and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehab therapy department
- Recent facility renovations and modern upgrades
- Select compassionate and attentive nursing staff
- Active and engaging activity department
Concerns
- Chronic understaffing leading to ignored call lights and delayed care (mentioned by 12 reviewers)
- Poor hygiene, including reports of foul odors, stained linens, and lack of cleanliness (mentioned by 9 reviewers)
- Theft or loss of resident personal belongings and clothing (mentioned by 5 reviewers)
- Communication barriers, including unresponsive management and faulty phone systems (mentioned by 7 reviewers)
- Poor quality, cold, or unappealing food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent renovations to the building, what specific protocols are in place to ensure that the facility maintains a high standard of daily cleanliness and odor control?
- 2I noticed your activity department is very active; could you walk me through a typical weekly schedule and how you encourage residents to participate in these programs?
- 3With the current size of the facility, what is your process for ensuring that call lights are answered promptly and that residents receive consistent attention throughout the day and night?
- 4How do you manage the laundry and personal belongings of residents to ensure that clothing and items are tracked and returned properly?
- 5What steps are being taken to improve the variety and quality of the dining experience to ensure meals are served at the appropriate temperature and meet residents' nutritional preferences?
- 6I see that management has been engaging with feedback online; what is the best way for families to reach leadership if they have urgent questions or concerns regarding their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“She’s left in her own mess for and hour or more. When staff finally does come in they are rude, treat her as an inconvenience and have even made personal calls while they’ve cleaned her up.”
“The nursing staff and CNA's are on the ball and do a good job. They're very responsive and friendly. The medications come on time and if I ever need my pain meds I get them within a reasonable amount of time.”
“My mother was there from 9-19-23 to 9-24-23 before she had to go back to the hospital with a new UTI, excoriated peri area from a kinked/leaking catheter, and her wounds were infected. 5 DAYS is all she made it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families should exercise significant caution before visiting this facility, as most deficiencies (56 of 89) stem from families filing complaints about serious care issues. The facility has recurring problems with medication management, maintaining safe and clean living conditions, and proper care planning and assessment. While most issues have been corrected, the pattern of repeated violations in these critical areas, especially those requiring family complaints to be identified, suggests ongoing systemic problems that warrant careful consideration.
Jan 29, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 28, 2026Complaint1
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Dec 16, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 30, 2025Complaint17
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 30, 2025Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Feb 18, 2025
$33,862
Payment Denial
Feb 18, 2025
45-day denial
Fine
Jun 3, 2024
$55,795
Fine
Mar 4, 2024
$52,136
Payment Denial
Mar 4, 2024
31-day denial
Ownership & Operations
Who Operates This Facility
The Banyan at Montclair
for profit
Chain Affiliation
Avid Healthcare Group
11 facilities nationwide
Ownership & Management
Owners
Ne M2 Holdco Opco LLC
Owner · Organization
Brass Ne Trust
Owner (parent company) · Organization
Bsd Beis Health Trust
Owner (parent company) · Organization
Douro Valley Investment, LLC
Owner (parent company) · Organization
Gold Ne Trust
Owner (parent company) · Organization
Ne Snf Holdco LLC
Owner (parent company) · Organization
Ne Snf Holdings LLC
Owner (parent company) · Organization
Sf 4140 Olde Washington Boulevard Real Property LLC
Owner (parent company) · Organization
Silver Ne Trust
Owner (parent company) · Organization
Tulip Investments Ne LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit montclairhc.com
Medicare data downloads
Original nursing home datasets
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