Primrose Place
Limited public data on Primrose Place. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 6 Google reviews
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What this means for your family
While long-term residents have historically had positive experiences, the recent reports of theft and management dishonesty are significant red flags. We strongly recommend interviewing the current owner directly about their conflict resolution policies and verifying room availability in person before committing.
Google Reviews
Google Reviews
6 reviews on Google“Primrose Place receives polarized feedback, with long-term residents and their families praising the home-like atmosphere and dedicated staff. However, recent reviews highlight serious concerns regarding management integrity, specifically involving personal property theft and misleading promises about room availability.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like environment
- Dedicated and caring staff
- High-quality on-site meals
- Reliable medication and appointment management
Concerns
- Unprofessional management and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the intimate size of Primrose Place with only 18 residents, how do you foster a sense of community and keep residents engaged in daily activities?
- 2I understand that consistent communication is vital for families; could you walk me through your process for keeping us updated on our loved one's well-being and any changes in their care?
- 3How does your management team approach feedback and ensure that concerns are addressed promptly and transparently?
- 4Since high-quality meals are a highlight here, could you tell me how you accommodate individual dietary preferences or special nutritional needs?
- 5With your focus on reliable medication and appointment management, how do you handle coordination with outside medical providers during an urgent health situation?
- 6How do you balance the cost of care with the services provided to ensure families feel they are receiving consistent value and quality?
Personalized based on this facility's data
Key Review Excerpts
“My adult son has lived at Primrose for over 15 years. I cant say enough about how wonderful they are. They make him feel at home and like its his home.”
“This facility is clean and caring. I was super impressed by the food served on-site. The staff are amazing.”
“One of the staff membersStole my two pillowws that I paid $35 each for because she said they smelled bad and put them in the trqshThe owner did nothing to Reimburse me”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jan 30, 2024Other
A relicensure survey was completed on 1/30/24. No deficiencies were cited. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.6.6 An administrator training program shall meet all of the following requirements: (A) The program or program components are conducted by an accredited college, university, or vocational school; or an organization, association, corporation, group, or agency with specific expertise in the provision of residential care and services; and (B) The curriculum includes at least 40 actual hours, 20 of which shall focus on applicable state regulations. The remaining 20 hours shall provide an overview of the following topics: (1) Business operations including, but not limited to: (a) Budgeting, (b) Business plan/service model, (c) Insurance, (d) Labor laws, (e) Marketing, messaging and liability consequences, and (f) Resident agreement. (2) Daily business management including, but not limited to,(a) Coordination with external service providers (i.e., community and support services including case management, referral agencies, mental health resources, ombudsmen, adult protective services, hospice, and home care), (b) Ethics, and(c) Grievance and complaint process. (3) Physical plant (4) Resident care including, but not limited to: (a) Admission and discharge criteria, (b) Behavior expression management, (c) Care needs assessment, (d) Fall management, (e) Nutrition, (f) Person-centered care, (g) Personal versus skilled care, (h) Quality management education, (i) Resident rights, (j) Sexuality and aging, (k) Secure environment, and (l) Medication Management. (5) Resident psychosocial needs including, but not limited to, (a) Cultural competency (ethnicity, race, sexual orientation), (b) Family involvement and dynamics, (c) Mental health care (maintaining good mental health and recognizing symptoms of poor mental health), (d) Palliative care standards, and (e) Resident engagement. 9.2 The as..
Jan 30, 2024OtherCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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