Golden Merced Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 126 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation, as many residents report significant mobility improvements. However, families should be prepared to visit frequently and check in on residents, as there are documented patterns of slow response times and inconsistent care during night shifts.
Google Reviews
Google Reviews
126 reviews on Google“Families considering Golden Merced Care Center will find a facility with highly praised physical therapy and rehabilitation services that help residents regain independence. However, there are significant and recurring reports of inconsistent care between shifts, specifically regarding slow response times from night staff and issues with facility maintenance and temperature control.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab results
- Kind and welcoming admissions staff
- Friendly and professional nursing staff
- Clean and well-maintained environment in certain wings
Concerns
- Inconsistent care/slow response times during night shifts (mentioned by 4 reviewers)
- Difficulty reaching the facility by phone (mentioned by 3 reviewers)
- Facility maintenance and temperature issues (AC/Heat) (mentioned by 3 reviewers)
- Staffing shortages and overworked employees (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to 5-star reviews, often addressing specific staff members or details mentioned. For negative reviews, they use a consistent template focused on requesting direct contact via phone to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab results here; could you tell us more about how the therapy team works with residents?
- 2How do you ensure that medication management is handled accurately and consistently throughout all shifts, including overnight?
- 3What is the process for communicating important health updates to family members, especially if we have trouble reaching the facility by phone?
- 4Could you describe what a typical day looks like for residents, particularly regarding meal times and social activities?
- 5How does the nursing team manage resident needs and response times during the night shift to ensure everyone is safe and comfortable?
- 6We noticed the admissions team is very welcoming; how do you help new residents transition into the community and adjust to the facility's environment?
Personalized based on this facility's data
Key Review Excerpts
“Therapy got to go home when I got here I couldn't walk and now I am running out this door with the walker, and I LOVE BINGO..”
“The first three weeks they didn't even know she was a diabetic and needed insulin!! Also, the air conditioning unit in this entire building does not work at all.”
“The night nurses weren’t as good but the morning nurses were fantastic. If you are not there, your loved ones don’t seem to get the care that they need I would suggest to go in regularly and check on them daily.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 18 investigations that found deficiencies in accident prevention and safety, care planning, and infection control. Safety hazards appear most frequently, with the same accident prevention issue cited eight times across multiple years, suggesting persistent problems. While the facility corrects deficiencies when cited, the recurring nature of safety violations raises concerns about sustained improvements.
Apr 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 1, 2023
$83,538
Fine
Aug 14, 2023
$4,196
Fine
Aug 7, 2023
$3,846
Fine
Jul 17, 2023
$9,440
Fine
Jun 26, 2023
$2,447
Ownership & Operations
Who Operates This Facility
Golden Merced Care Center
for profit
Chain Affiliation
Golden Snf Operations
7 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 7
Ownership & Management
Owners
Cafive Operations Holdings LLC
Owner · Organization
Ch Cafive Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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