Franciscan Post-Acute Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 66 Google reviews
Watch Franciscan Post-Acute Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its physical therapy and the kindness of its nursing staff, making it a strong candidate for post-surgical rehab. However, families must remain vigilant and perform frequent checks, as there are documented instances of serious medical monitoring failures and concerns regarding staff professionalism.
Google Reviews
Google Reviews
66 reviews on Google“Families generally praise the facility for its compassionate nursing staff and highly effective physical therapy team, particularly for short-term rehab. However, there are serious, critical allegations regarding patient neglect, medical monitoring failures, and physical bruising that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical therapy and rehab services
- Clean and well-maintained facility
- Strong communication with family members
Concerns
- Serious allegations of patient neglect and medical monitoring failures (mentioned by 2 reviewers)
- Issues with staff professionalism and hygiene (e.g., odor) (mentioned by 2 reviewers)
- Inconsistency in food quality and variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated responses for positive reviews. While they use a more formal, standardized template to address negative reviews by directing users to a hotline, they rarely provide personalized engagement.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how do you ensure that family feedback is used to improve daily care?
- 2We noticed your physical therapy and rehab services are highly regarded; could you tell us more about how the therapists work with residents to meet their specific mobility goals?
- 3How do you monitor residents overnight to ensure their medical needs are met and that any changes in their condition are caught immediately?
- 4What steps are taken to ensure the dining experience is both nutritious and enjoyable, especially regarding variety and food quality?
- 5How does the nursing team manage cleanliness and personal hygiene routines to ensure the facility always feels fresh and well-maintained for residents?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was patient and worked with him often. I’m so appreciative of the staff that made sure my dad was taken care of.”
“My father was here last week and almost died! They were not watching him, and didn’t see that his blood pressure was so low that he was sent back to the ER.”
“Nurses Nazima and Rashpal were amazing and took excellent care of her. I would have loved to leave a full 5-star review; however, my mother did have a negative experience with one of her aides.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franciscan Post-Acute Care Center has concerning complaint patterns, with families filing 15 reports that triggered federal inspections. Recurring issues include accident prevention and safety hazards, care planning problems, and resident protection from abuse or neglect. While all deficiencies show correction dates, the persistent complaints about safety and care quality suggest ongoing problems that warrant careful evaluation during visits.
Apr 20, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 12, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 10, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Feb 5, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Federal Penalties
Fine
Jan 13, 2025
$9,110
Ownership & Operations
Who Operates This Facility
Franciscan Post-Acute Care Center
for profit
Chain Affiliation
Avalon Health Care
16 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 13
Ownership & Management
Owners
Avalon of California LLC
Owner · Organization
Avalon Care LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit avalonhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Golden Merced Care Center
< 1 miNursing Home · Merced, CA
Park Merced
< 1 miAssisted Living · Merced, CA
Pacifica Senior Living Merced
< 1 miAssisted Living · Merced, CA
Merced Nursing & Rehabilitation Ctr
< 1 miNursing Home · Merced, CA
La Sierra Care Center
< 1 miNursing Home · Merced, CA
Anberry Transitional Care
< 1 miNursing Home · Merced, CA