Nursing HomeMedicaid Top Rated

Glenflora

Strong Medicare quality ratings; families often praise professional and communicative nursing staff. Still worth an in-person visit.

5701 Fayetteville Road, Lumberton, NC 28360|52 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.9/5

based on 8 Google reviews

(910) 739-2821 Directions Website

Street View

Watch Glenflora

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Glenflora is highly regarded for its communication and professional nursing care, making it a strong candidate for rehabilitation needs. When touring, we recommend asking about their current infection control protocols to ensure you are comfortable with their safety measures.

Google Reviews

8 reviews on Google

“Glenflora is frequently praised for its professional and communicative staff, particularly by those familiar with the industry. Families and residents highlight the facility's cleanliness and the quality of its rehabilitation services, though potential visitors should be aware of historical concerns regarding infectious disease management.”

Quality Themes

Tap a score for details

Strengths

Professional and communicative nursing staff
Effective rehabilitation therapy services
Clean and well-maintained facility environment

Concerns

Infectious disease management and safety protocols

Rating Trends

Tap a year to see what changed

Distribution · 8 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's 52-resident capacity, how do you foster a close-knit community atmosphere during daily activities and social gatherings?
2With your strong focus on rehabilitation services, how do you coordinate therapy plans with the nursing staff to ensure consistent care for residents?
3Could you walk us through your current protocols for infection control and how you maintain a safe environment for residents during flu or respiratory illness seasons?
4Since your nursing staff is highly regarded for their communication, what is the standard process for keeping family members updated on a loved one's health status or changes in care?
5With your high CMS ratings for health inspections, what specific internal processes do you have in place to ensure the facility remains clean and well-maintained on a daily basis?
6How does your team handle medical emergencies or urgent health changes, and how quickly are families typically notified in those situations?

Personalized based on this facility's data

Key Review Excerpts

“I work with many skilled nursing facilities on the regular, they are far above several facilities in patient care. They are always calling whenever patient issues arise. I am so impressed with how professional and communicative they are.”

Industry professional · 2023★★★★★

“Got my rehab done there seven years ago after a partial hip replacement. Stay was great from Rehab therapy to nursing care. Food was even good.”

Rehab patient · 2023★★★★★

“Love working with this company. It is a very clean facility, great staff, residents love living here as well as family members.”

Employee · 2024★★★★★

Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.39hrs

53%

Registered nurses for medical care

Total Nursing

4.49hrs

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility35.6%

Worse than Avg

Here

35.6%

15.3%

20.2%

Robeson

21.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

12.1%

5.4%

Robeson

5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

15.5%

14.1%

Robeson

12.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.8%

Better than Avg

Here

98.8%

93.4%

91.7%

Robeson

91.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility16.1%

Better than Avg

Here

16.1%

19.5%

21.5%

Robeson

22.3%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility10.5%

Worse than Avg

Here

10.5%

5.3%

7.2%

Robeson

8.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility92.9%

Better than Avg

Here

92.9%

81.8%

80.1%

Robeson

58.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility59.6%

Worse than Avg

Here

59.6%

79.8%

78.1%

Robeson

62.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.5%

Robeson

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

1penalties

Well below state avg (5.6)

1 complaint-triggered

$14,689 in fines

Glenflora has a relatively clean inspection record with 8 deficiencies across 4 surveys, including one complaint-triggered issue regarding accident prevention and supervision. The main recurring problems involve fire safety systems and building maintenance, with additional isolated issues in medication labeling and nurse staffing information posting. All identified problems have been corrected or have correction plans in place, suggesting responsive management when issues arise.

Feb 12, 2026Routine1 finding

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Dec 12, 2024Routine2 findings

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Dec 4, 2023Complaint1 finding

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 24, 2023Routine3 findings

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Dec 4, 2023

$14,689

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glenflora

Organization Type

nonprofit

Chain Affiliation

Chain Name

Lutheran Services Carolinas

Chain Size

9 facilities nationwide

Chain avg rating: 4.3/5 · Rank 5 of 9 (Best)

Ownership & Management

Owners

Lutheran Services for the Aging, INC.

Owner (parent company) · Organization

Key personnel

Goins, TedManaging Control - Governing BodyHerman, RichardManaging Control - Governing BodyMaddry, KarenManaging Control - Governing BodyNelson, DouglasManaging Control - Governing BodyKropp, RandallOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(910) 739-2821

glenflora.net

5701 Fayetteville Road

Lumberton, NC 28360

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

8 reviews from families & visitors

Official Website

Visit glenflora.net

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Rivers Edge of Lumberton

2.5 mi

Assisted Living · Lumberton, NC

★1.6(11)104 beds

Woodhaven Nursing Center

2.7 mi

Nursing Home · Lumberton, NC

★4.0(32)Medicare 1/5115 bedsMedicaid

Wesley Pines Retirement Community

2.8 mi

Nursing Home · Lumberton, NC