Village Concepts of Auburn
Families consistently rate this highly — reviewers highlight compassionate and tender memory care staff. Schedule a visit to confirm the fit.
based on 17 Google reviews

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What this means for your family
While many families report excellent, compassionate care in the memory unit, there are serious, recurring reports regarding medication errors and slow emergency response times. When touring, we strongly recommend you ask for their specific protocols regarding fall response times and how they track and prevent medication errors.
Google Reviews
Google Reviews
17 reviews on Google“Village Concepts of Auburn (Brannan Park) receives highly polarized feedback, with many families praising the compassionate memory care staff and the facility's welcoming atmosphere. However, significant concerns have been raised regarding medication management, slow response times to resident falls, and inconsistent cleanliness due to staffing shortages. Families should carefully weigh the reported high-quality care for memory residents against these serious operational and safety allegations.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and tender memory care staff
- Welcoming and professional management
- Active social calendar and holiday events
- Clean and well-maintained facility environment
Concerns
- Slow response times to resident falls and emergencies (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Inconsistent cleanliness and room maintenance due to staffing shortages (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to online feedback; how do you incorporate that same level of communication when updating families about their loved one's daily care?
- 2With the active social calendar and holiday events you host, how do you ensure that residents with varying levels of mobility can fully participate in the fun?
- 3I see that medication management is a critical part of your service; could you walk me through your current process for ensuring accuracy and double-checking dosages?
- 4When a resident has an urgent need or a fall, what is the specific protocol for alerting staff and ensuring a prompt response?
- 5How are you currently managing staffing levels to ensure that room maintenance and facility cleanliness remain consistent for all residents?
- 6Since dining is such a central part of community life, what steps are you taking to enhance the menu variety and overall meal experience for the residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in memory care here, she was shown such grace and tenderness in her final days!!! They put the “care” in care staff”
“Even with staff changes throughout the years as companies do, it’s actually seemed to get better and communication has gotten much better.”
“In addition, if your loved one falls, NO ONE COMES! Had to call the fire department! More than 20 minutes before help arrived!”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 23, 2026Inspection
Letter confirms that deficiencies for WAC 388-78A-2140-1-a-ii and -iii were corrected following a follow-up inspection on 06/23/2026.; The inspection report includes specific citations for WAC 246-215 (Food service codes) as they relate to the primary deficiency WAC 388-78A-2305 regarding food sanitation.
Facility failed to implement systems to ensure food service compliance, specifically: smoking/vaping in the kitchen, staff eating in food preparation areas, extensive lack of cleanliness on food-contact and non-food-contact surfaces (sticky residue, dust, debris, mold/used bandages on floor mats), improper food storage (unsealed breadcrumbs), and improper temperature control/thawing of hazardous foods (44 degree sandwich station, meat defrosting in puddles).
The facility failed to ensure the Executive Director (Staff A) completed the required 12 hours of annual continuing education between 11/16/2024 and 11/16/2025.
Apr 30, 2026Fire18Report
The final inspection on 04/30/2026 notes that all violations noted during previous related inspections have been corrected and the facility is approved.; Facility status is Disapproved. Next inspection scheduled on or after 01/07/2026.
Missing documentation for semi-annual hood cleaning.
Combustible material stored in boiler rooms, mechanical rooms, or electrical rooms.
Fire door report shows failures (latching issues, missing gasketing/edge seals).
Need to verify if cooking appliances on casters have required restraining devices.
Missing diesel fuel testing documentation.
Commercial laundry room missing fire extinguisher; staff could not account for a used fire extinguisher.
Trash chute has combustible material restricting it from closing and requires testing.
Fire wall shows failures; missing documentation and maps for fire-rated construction.
Facility failed to provide detailed documentation and maps of fire-rated construction locations, including annual inspection reports for testing, modifications, and repairs.
Missing 5-year internal pipe testing, annual forward flow test, and FDC hydro testing; damaged sprinkler head and escutcheon found.
Missing records for 5-year internal pipe testing, 3-year dry system full flow trip test, annual forward flow test, and 5-year FDC hydro testing. Observed loaded sprinkler head and escutcheon issue.
Exit sign in 1st floor dining room is hanging by electrical wires.
Facility failed to provide documentation showing that fire/smoke damper inspections have been performed.
Missing documentation/maps for fire doors. Observed: multiple stairwell doors missing gasketing/seals, doors failing to latch, doors wedged open, and trash door missing gasketing/seals.
Multiple blocked paths of egress in the 1st floor kitchen.
Compressed gas cylinders not properly stored in three separate resident rooms.
Emergency light in Stair 5 (between 2nd and 3rd floor) failed to activate during battery test.
Missing documentation for diesel fuel testing.
Apr 28, 2026Enforcement$400.00Report
A civil fine of $400.00 was imposed. The letter serves as formal notice of this enforcement action.
The licensee failed to document in four residents' Negotiated Service Agreement the care, services, and interventions to meet the resident's needs. This was a repeat of a previously cited deficiency on 2026-02-16.
Apr 9, 2026FireCleanReport
Report details an investigation into a kitchen rag bin fire occurring on 3/23. The investigator noted no IFC violations were observed during the inspection on 4/9/2026.
Feb 25, 2026FireCleanReport
The inspection was conducted in response to a complaint regarding a sprinkler system. The facility addressed the issue with a contractor between February 18 and February 19, 2026. No violations were found at the time of the inspection.
Jan 22, 2026Fire
Approval Status: Disapproved. Facility representative noted as Sherlyn Bessette, ED.
Facility must verify that kitchen cooking appliances on casters have required restraining devices connected to the wall.
Trash chute needs to be tested by an outside vendor.
Combustible material was stored in stairwells on the 3rd floor (stair 5) and 1st floor (stair 4 and stair 1).
Documentation for first and second semi-annual hood cleaning not provided.
Detailed documentation and maps of fire-rated construction locations, including inspection reports, were not provided.
Missing documentation/maps for fire doors; multiple stairwell doors would not latch; trash/stairwell doors missing gasketing and edge seals.
Missing documentation for 5-year internal pipe test, annual forward flow test, and 5-year FDC hydro test; loaded sprinkler head observed; missing escutcheon.
Diesel fuel testing documentation not provided.
Documentation for fire/smoke dampers inspection not provided.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit villageconcepts.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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