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Assisted Living

Village Concepts of Auburn

Families consistently rate this highly — reviewers highlight compassionate and tender memory care staff. Schedule a visit to confirm the fit.

2901 I Street Ne, Auburn, WA 98002100 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.1/5

based on 17 Google reviews

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Village Concepts of Auburn Assisted Living in Auburn, WA — Street View
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What this means for your family

While many families report excellent, compassionate care in the memory unit, there are serious, recurring reports regarding medication errors and slow emergency response times. When touring, we strongly recommend you ask for their specific protocols regarding fall response times and how they track and prevent medication errors.

Google Reviews

Google Reviews

17 reviews on Google
Village Concepts of Auburn (Brannan Park) receives highly polarized feedback, with many families praising the compassionate memory care staff and the facility's welcoming atmosphere. However, significant concerns have been raised regarding medication management, slow response times to resident falls, and inconsistent cleanliness due to staffing shortages. Families should carefully weigh the reported high-quality care for memory residents against these serious operational and safety allegations.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean5.0Activities9.0Meds2.0Memory8.0Comms7.0Value4.0

Strengths

  • Compassionate and tender memory care staff
  • Welcoming and professional management
  • Active social calendar and holiday events
  • Clean and well-maintained facility environment

Concerns

  • Slow response times to resident falls and emergencies (mentioned by 2 reviewers)
  • Medication management errors (mentioned by 2 reviewers)
  • Inconsistent cleanliness and room maintenance due to staffing shortages (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(6)'19(4)'21(6)'24(6)'26(2)

Distribution · 32 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very responsive to online feedback; how do you incorporate that same level of communication when updating families about their loved one's daily care?
  • 2With the active social calendar and holiday events you host, how do you ensure that residents with varying levels of mobility can fully participate in the fun?
  • 3I see that medication management is a critical part of your service; could you walk me through your current process for ensuring accuracy and double-checking dosages?
  • 4When a resident has an urgent need or a fall, what is the specific protocol for alerting staff and ensuring a prompt response?
  • 5How are you currently managing staffing levels to ensure that room maintenance and facility cleanliness remain consistent for all residents?
  • 6Since dining is such a central part of community life, what steps are you taking to enhance the menu variety and overall meal experience for the residents?

Personalized based on this facility's data


Key Review Excerpts

My mom was in memory care here, she was shown such grace and tenderness in her final days!!! They put the “care” in care staff

Memory care family member · 2025★★★★★

Even with staff changes throughout the years as companies do, it’s actually seemed to get better and communication has gotten much better.

Long-term resident's family · 2021★★★★★

In addition, if your loved one falls, NO ONE COMES! Had to call the fire department! More than 20 minutes before help arrived!

Family member · 2021☆☆☆☆
Source: 17 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
32deficiencies
Jun 23, 2026Inspection

Letter confirms that deficiencies for WAC 388-78A-2140-1-a-ii and -iii were corrected following a follow-up inspection on 06/23/2026.; The inspection report includes specific citations for WAC 246-215 (Food service codes) as they relate to the primary deficiency WAC 388-78A-2305 regarding food sanitation.

Negotiated service agreement contentsWAC 388-78A-2140-1-a-iii
Food sanitationWAC 388-78A-2305Corrected Mar 6, 2026

Facility failed to implement systems to ensure food service compliance, specifically: smoking/vaping in the kitchen, staff eating in food preparation areas, extensive lack of cleanliness on food-contact and non-food-contact surfaces (sticky residue, dust, debris, mold/used bandages on floor mats), improper food storage (unsealed breadcrumbs), and improper temperature control/thawing of hazardous foods (44 degree sandwich station, meat defrosting in puddles).

Negotiated service agreement contentsWAC 388-78A-2140-1-a-ii
Training and home care aide certification requirementsWAC 388-78A-2474Corrected Mar 6, 2026

The facility failed to ensure the Executive Director (Staff A) completed the required 12 hours of annual continuing education between 11/16/2024 and 11/16/2025.

Apr 30, 2026Fire

The final inspection on 04/30/2026 notes that all violations noted during previous related inspections have been corrected and the facility is approved.; Facility status is Disapproved. Next inspection scheduled on or after 01/07/2026.

Hood and duct cleaningIFC 606.3.3 2021

Missing documentation for semi-annual hood cleaning.

Combustible material storageIFC 315.2.3 2021

Combustible material stored in boiler rooms, mechanical rooms, or electrical rooms.

Fire door inspection and maintenanceIFC 705.2 2021

Fire door report shows failures (latching issues, missing gasketing/edge seals).

Appliance connectionIFC 606.4 2021

Need to verify if cooking appliances on casters have required restraining devices.

Emergency/standby power systemsIFC 1203.4 2021

Missing diesel fuel testing documentation.

Portable Fire ExtinguishersIFC 906.1

Commercial laundry room missing fire extinguisher; staff could not account for a used fire extinguisher.

Chute Discharge ProtectionIFC 1103.4.9.5

Trash chute has combustible material restricting it from closing and requires testing.

Fire-resistance-rated constructionIFC 701.6 2021

Fire wall shows failures; missing documentation and maps for fire-rated construction.

Owner's Responsibility (Fire-resistance-rated construction)IFC 701.6

Facility failed to provide detailed documentation and maps of fire-rated construction locations, including annual inspection reports for testing, modifications, and repairs.

Sprinkler system maintenanceIFC 903.5 2021

Missing 5-year internal pipe testing, annual forward flow test, and FDC hydro testing; damaged sprinkler head and escutcheon found.

Testing and Maintenance (Sprinkler systems)IFC 903.5

Missing records for 5-year internal pipe testing, 3-year dry system full flow trip test, annual forward flow test, and 5-year FDC hydro testing. Observed loaded sprinkler head and escutcheon issue.

Exit SignsIFC 1032.4

Exit sign in 1st floor dining room is hanging by electrical wires.

Fire/Smoke Dampers InspectionNFPA 80

Facility failed to provide documentation showing that fire/smoke damper inspections have been performed.

Inspection and Maintenance (Fire doors)IFC 705.2

Missing documentation/maps for fire doors. Observed: multiple stairwell doors missing gasketing/seals, doors failing to latch, doors wedged open, and trash door missing gasketing/seals.

Reliability (Egress)IFC 1032.2

Multiple blocked paths of egress in the 1st floor kitchen.

Security (Compressed gas)IFC 5303.5

Compressed gas cylinders not properly stored in three separate resident rooms.

Emergency Lighting EquipmentIFC 1032.10

Emergency light in Stair 5 (between 2nd and 3rd floor) failed to activate during battery test.

Maintenance (Emergency/Standby power)IFC 1203.4

Missing documentation for diesel fuel testing.

Apr 28, 2026Enforcement
$400.00Report

A civil fine of $400.00 was imposed. The letter serves as formal notice of this enforcement action.

Negotiated Service Agreement ContentsWAC 388-78A-2140(1)(a)(ii)(iii)

The licensee failed to document in four residents' Negotiated Service Agreement the care, services, and interventions to meet the resident's needs. This was a repeat of a previously cited deficiency on 2026-02-16.

Apr 9, 2026Fire
CleanReport

Report details an investigation into a kitchen rag bin fire occurring on 3/23. The investigator noted no IFC violations were observed during the inspection on 4/9/2026.

Feb 25, 2026Fire
CleanReport

The inspection was conducted in response to a complaint regarding a sprinkler system. The facility addressed the issue with a contractor between February 18 and February 19, 2026. No violations were found at the time of the inspection.

Jan 22, 2026Fire

Approval Status: Disapproved. Facility representative noted as Sherlyn Bessette, ED.

Appliance connection to building pipingIFC 606.4 2021

Facility must verify that kitchen cooking appliances on casters have required restraining devices connected to the wall.

Chute discharge protectionIFC 1103.4.9.5 2021

Trash chute needs to be tested by an outside vendor.

Combustible material storageIFC 315.2.3 2021

Combustible material was stored in stairwells on the 3rd floor (stair 5) and 1st floor (stair 4 and stair 1).

Hood cleaning documentationIFC 606.3.3 2021

Documentation for first and second semi-annual hood cleaning not provided.

Owner's responsibility for fire-rated constructionIFC 701.6 2021

Detailed documentation and maps of fire-rated construction locations, including inspection reports, were not provided.

Inspection and maintenance of opening protectivesIFC 705.2 2021

Missing documentation/maps for fire doors; multiple stairwell doors would not latch; trash/stairwell doors missing gasketing and edge seals.

Sprinkler system testing and maintenanceIFC 903.5 2021

Missing documentation for 5-year internal pipe test, annual forward flow test, and 5-year FDC hydro test; loaded sprinkler head observed; missing escutcheon.

Emergency power system maintenanceIFC 1203.4 2021

Diesel fuel testing documentation not provided.

Fire/smoke dampers inspection and testingNFPA 80

Documentation for fire/smoke dampers inspection not provided.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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