Gastonia Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (77%)
- High RN turnover (83%)
Below average in NC · Below recommended RN staffing · Very high staff turnover · Below chain average · $71,559 in fines
What this means for your family
While the facility has undergone recent renovations and has a strong rehab therapy team, the reports of inconsistent care and slow response times are concerning. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their protocols for call-light response and hygiene maintenance.
Google Reviews
Google Reviews
49 reviews on Google“Gastonia Health & Rehab Center receives highly polarized feedback, with many families praising the facility's recent renovations and the dedication of specific staff members. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor quality of food. Families should be aware of the stark contrast between the positive experiences of some and the distressing reports of safety and hygiene issues from others.”
Quality Themes
Tap a score for detailsStrengths
- Recent facility renovations
- Helpful and involved management team
- Effective short-term rehab therapy
- Compassionate individual nursing staff
Concerns
- Slow response to call lights (mentioned by 3 reviewers)
- Poor food quality and small portions (mentioned by 3 reviewers)
- Lack of communication from administration (mentioned by 3 reviewers)
- Neglect regarding hygiene and basic care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that input to improve communication with families regarding their loved one's daily status?
- 2With the recent renovations to the facility, what updates have been made to the dining experience to ensure residents are receiving nutritious and appetizing meals?
- 3What is your current process for monitoring and responding to call lights, and how do you ensure that residents receive timely assistance with their personal hygiene and daily care needs?
- 4Given the current staffing levels, what steps are you taking to ensure that every resident receives consistent, high-quality attention throughout the day and night?
- 5How does your team handle medical emergencies or sudden changes in a resident's health, and how quickly can we expect to be notified in those situations?
- 6Beyond the short-term rehab programs, what daily activities or social opportunities are available to help residents feel connected and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“I have never seen a DON and Administrator on the floor answering lights, but this is where you will find Christel & Shonda 9 times out of 10.”
“My family member was injured in this place on more than 1 occation. Mind you, this is someone who can not lift their head, cant feed their self, isnt able to do anything for them selves. Many bruises and even stitches.”
“The rehab team has been wonderful! They have been very attentive and have definitely helped him regain his strength as well as worked with him on speech and memory.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gastonia Health & Rehab has faced significant challenges, with 9 deficiencies triggered by family complaints including serious issues with abuse protection and safety supervision. The facility has recurring problems in three main areas: daily care assistance, safety supervision, and electrical/building systems. While the facility corrects identified problems, the pattern of complaint-driven investigations suggests ongoing care quality concerns that families should carefully evaluate during visits.
Dec 18, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Oct 23, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 24, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 13, 2023Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 12, 2023Routine10
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Federal Penalties
Fine
Oct 23, 2025
$4,940
Fine
Oct 23, 2025
$10,868
Payment Denial
Oct 23, 2025
49-day denial
Fine
Jul 12, 2023
$47,239
Ownership & Operations
Who Operates This Facility
Gastonia Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 95 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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