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Assisted Living

Rosewood Assisted Living

Limited public data on Rosewood Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

721 Dr. Martin Luther King Jr. Way, Gastonia, NC 2805248 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.1/5

based on 20 Google reviews

5
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1

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What this means for your family

While some family members report seeing genuine love and care from the staff, there are deeply concerning reports regarding hygiene, bed bugs, and severe understaffing. If you consider this facility, you must personally verify the cleanliness of the bathrooms and ask for a specific breakdown of CNA-to-resident ratios during night and weekend shifts.

Google Reviews

Google Reviews

20 reviews on Google
Families should approach this facility with significant caution due to serious reports of poor hygiene, understaffing, and facility maintenance issues. While some visitors praise the kindness and compassion of the staff, others have raised critical concerns regarding bed bugs, lack of outdoor space, and inadequate bathroom access.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Compassionate and kind staff members
  • Clean and hygienic environment (noted in some reviews)
  • Responsive to medical needs

Concerns

  • Inadequate staffing levels and lack of responsiveness (mentioned by 2 reviewers)
  • Poor facility maintenance and aging infrastructure (mentioned by 3 reviewers)
  • Hygiene and cleanliness issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(2)'23(3)'26(1)

Distribution · 20 analyzed

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8
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2
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7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since some families have mentioned how kind and compassionate your staff is, how do you ensure that this level of personal care stays consistent during busy shifts?
  • 2We want to make sure the dining experience is something our loved one looks forward to; could you tell us more about the current meal planning and how much input residents have in the menu?
  • 3What specific protocols do you have in place to ensure the facility remains impeccably clean and well-maintained for the residents?
  • 4How does the team communicate important updates or changes in health status to family members to ensure we are always in the loop?
  • 5Could you walk us through how the staff responds to medical needs or emergencies that might arise during the night?
  • 6What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Great place, great staff, I see nothing but pure love and care for the residents from this whole staff!

Visitor · 2024★★★★★

Rosewood is wonderful. The administrator and staff are kind, compassionate and knowledgeable. The facility is clean and hygienic.

Family member · 2019★★★★★

I visited there and the staff was nice and polite it’s an old building but the quality of care I’ve seen them give was above and beyond

Visitor · 2018★★★★★
Source: 20 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

15total
15deficiencies
Sep 7, 2022Complaint
Physical EnvironmentD066

The facility failed to ensure that all exit doors were easily operable by a single hand motion from the inside without keys. Specifically, the metal push bars on the double exit doors at the end of the hallway were chained and padlocked together, preventing the doors from opening. This created a major fire safety hazard for residents in rooms 5 through 15.

Sep 7, 2022Complaint
Physical EnvironmentD 066

The facility failed to ensure that all exit doors were easily operable from the inside without keys. Specifically, the metal push bars on the double exit doors at the end of a hallway were chained and padlocked together, preventing the doors from opening. This restriction impacted the safety of 14 residents whose evacuation route relied on these doors.

Nov 6, 2019Other
Other Requirements - Hot Water TemperatureD 113

The facility failed to maintain hot water temperatures at a minimum of 100 degrees Fahrenheit at several locations. Specifically, temperatures were found to be as low as 70 degrees Fahrenheit in resident showers and various bathroom sinks. This deficiency impacted multiple resident bathrooms and the kitchen area.

Mar 1, 2018Other
Reporting of Accidents and IncidentsD451

The facility failed to notify the local department of social services regarding accidents involving two of five sampled residents. Specifically, Resident #1 suffered a fall resulting in a head laceration requiring sutures and EMS transport, and Resident #2 suffered a fall resulting in a tibia/fibula fracture and hospital admission, but neither incident included documentation of notification to the county department of social services.

Mar 1, 2018Other
Reporting of Accidents and IncidentsD 451

The facility failed to notify the local county department of social services regarding accidents involving two residents that required emergency medical evaluation. Specifically, for Resident #1, a fall resulting in a head laceration and hospital transfer was not reported to social services as required.

Feb 2, 2018Follow-up
Health CareTYPE B VIOLATION

The facility failed to implement physician orders for two residents. Specifically, Resident #1 was not provided continuous oxygen as ordered for COPD and heart disease, and Resident #3 was not provided the order to elevate their leg to reduce swelling.

Feb 2, 2018Follow-up
Health CareD 276

The facility failed to implement physician orders for 2 out of 3 sampled residents. Specifically, Resident #1 was not provided with continuous oxygen as ordered for respiratory issues, and Resident #3 did not have their leg elevated as ordered to reduce swelling.

Nov 6, 2017Complaint
Housekeeping And FurnishingsR-C

The facility failed to maintain clean walls, ceilings, floors, and surfaces in various areas including resident rooms, bathrooms, and common areas. Specific issues included thick buildup of dirt and dust on ceiling fans, air vents, and floor corners, as well as uncleaned windowsills containing cigarette ash and butts. Additionally, walls and baseboards in several rooms and common areas exhibited scuff marks and brownish smears.

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References & Resources

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