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Nursing Home

Brookdale Skyline

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2365 Patriot Hts, Colorado Springs, CO 8090482 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 77 Google reviews

5
4
3
2
1

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What this means for your family

While Brookdale Skyline offers a beautiful environment and a vibrant social life for independent residents, families should exercise caution regarding skilled nursing and rehab services. We strongly recommend asking specific questions about current nurse-to-patient ratios and requesting a tour of the dining facilities during peak hours to observe service levels yourself.

Google Reviews

Google Reviews

77 reviews on Google
Brookdale Skyline offers a visually stunning campus with mountain views and a strong sense of community for independent living residents. However, families of those requiring skilled nursing or rehabilitation report significant concerns regarding understaffing, slow response times, and inconsistent care quality. While some residents enjoy the social atmosphere, others highlight a decline in maintenance, poor communication, and high staff turnover in dining services.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities8.0Meds2.0Memory3.0Comms3.0Value2.0

Strengths

  • Breathtaking mountain and city views
  • Active social community for independent residents
  • Friendly and engaging front-line staff
  • Well-regarded therapy and rehabilitation services

Concerns

  • Chronic understaffing in nursing and rehab (mentioned by 6 reviewers)
  • Slow or unresponsive maintenance services (mentioned by 5 reviewers)
  • Poor quality and service in the dining room (mentioned by 4 reviewers)
  • Lack of communication and responsiveness from management (mentioned by 4 reviewers)
  • Billing and financial management issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(4)'18(3)'20(1)'22(7)'24(38)'26(5)

Distribution · 80 analyzed

5
41
4
9
3
2
2
5
1
23
10 reviews posted between Feb 26, 2024Mar 2, 2024 · 9 were 5-star

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the beautiful location here, what specific social activities are planned for residents to enjoy the mountain and city views together?
  • 2I noticed the staffing rating is currently low; could you walk me through your current strategy for ensuring consistent nursing coverage and timely response to resident needs?
  • 3We’ve heard great things about your therapy and rehabilitation services; how do you coordinate that care with the daily nursing staff to ensure a smooth recovery process?
  • 4What steps is management taking to improve the dining experience and ensure that meal service is both timely and meets the nutritional preferences of the residents?
  • 5How does your team handle maintenance requests to ensure that residents' living spaces remain comfortable and fully functional?
  • 6Could you explain your process for keeping families informed about changes in a resident's health or care plan, especially regarding medication management?

Personalized based on this facility's data


Key Review Excerpts

I am here at Brookdale at Skyline for rehabilitation for a broken ankle. I have never seen anything like this for cna and nursing staffing!!! It’s unacceptable!!!! One nurse to 18 patients!!!

Rehab patient · 2024☆☆☆☆

The assisted living facility had constant maintenance failures that directly impacted resident safety. On multiple occasions, both elevators in the assisted living building were out of service at the same time.

Memory care family member · 2026☆☆☆☆

My father resides in The Crossings, and we could not be happier with the care he receives! He has friends and a nice social life, excellent attention from the staff — ESPECIALLY Kira!

Memory care family member · 2021★★★★★
Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.10hrs
OK
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
14.4%
CO
13.8%
El paso
15.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
CO
8.5%
El paso
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
CO
11.3%
El paso
14.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
CO
93.6%
El paso
94.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.4%
Mixed vs Avgs
Here
15.4%
US
15.4%
CO
20.0%
El paso
14.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Worse than Avg
Here
91.2%
US
95.5%
CO
94.7%
El paso
94.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.4%
Better than Avg
Here
90.4%
US
79.7%
CO
75.6%
El paso
82.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
81.8%
CO
76.3%
El paso
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
CO
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Near state avg (8.8)
3 complaint-triggered
$15,088 in fines

Families have filed complaint reports about accident hazards and supervision, with this issue appearing across multiple surveys since 2022. The facility has recurring problems with fire safety systems, emergency preparedness, and electrical equipment, though most deficiencies appear to be corrected when identified. Additional concerns include infection control, dementia care, and respiratory services that have persisted across surveys.

Dec 10, 2025Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 11, 2025Complaint
1
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 17, 2025Routine
16
0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Aug 31, 2023Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0574Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 25, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 22, 2022Routine
15
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · Pattern

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Federal Penalties

Fine

Dec 10, 2025

$14,015

Fine

May 25, 2023

$1,073

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

6total
2deficiencies
Sep 11, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Aug 11, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jun 11, 2025Complaint
N/A0000 & 0677

A complaint survey, prompted by #CO40297 was conducted on 6/10/25 to 6/11/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services to maintain proper personal hygiene for three (#6, #8 and #9) of seven residents reviewed for ADLs out of 13 sample residents. Specifically, the facility failed to:-Ensure staff used a gait belt when transferring Resident #6 from a recliner to the wheelchair while taking the resident to his room to provide incontinence care;-Ensure staff properly used a Hoyer lift (mechanical lift) when transferring Resident #8 to her bed to provide incontinence care; and,-Ensure Resident #8 and Resident #9 were provided with timely incontinence care.Findings include:I. Professional reference According to the Joerns Hoyer manufacturer guidelines, 2021, retrieved on 6/16/25, from https://www.https://www.joerns.com/product/hoyer-pro-slings/,"A sling is an item of moving and handling equipment that is used with a mechanical lift in order to facilitate the transfer of a patient. It comprises a specially designed and constructed piece of fabric that is placed under and/or around a patient before being attached to the spreader bar/cradle of a lift to raise, transfer and lower the patient. When selected and used correctly, a sling and lift combination will achieve a safer transfer and reduce the risks associated with manual handling."Cross over leg straps, pass one leg strap through the other and attach to the hoist on the front hooks."II. Facility policy and procedureThe Supporting the Activities of Daily Living policy, revised February 2024, was provided by the assistant director of nursing (ADON) on 6/11/25 at 5:10 p.m. It read in pertinent part, "Residents who are unable to carry out activities of daily living independently should receive theservices necessary to maintain good nutrition, grooming, personal and oral hygiene."Appropriate care and services should be provided for residents who are unable to carry outADLs independently, with the consent of the resident and/or resident representative and inaccord..

Jun 5, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Apr 17, 2025Complaint
N/A0000, 0020, 0039 and 5 more

A recertification survey with complaints #CO34869 and #CO38476 was completed on 4/15/25 to 4/17/25. Five deficiencies were cited. An Emergency Preparedness survey was conducted from 4/15/25 to 4/17/25. Two deficiencies were cited. Based on observation, record review and staff interviews, the facility failed to develop and implement policies and procedures to provide for the safe evacuation from the facility in the event of an emergency.Specifically, the facility failed to develop a safe evacuation plan in the event the elevators were not usable for the third, fourth and fifth floors, which included consideration of care and treatment needs of the evacuees and staff responsibilities.Findings i.. Based on observations and interviews, the facility failed to ensure an infection prevention and control programs (IPCP) was maintained and followed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections on one of three units. Specifically, the facility failed to ensure staff wore the appropriate PPE when providing wound care for Resident #50 who was on enhanced b.. Based on observations, record review and interviews, the facility failed to ensure meals were served according to the resident' s preferences for one (#103) of three residents out of 27 sample residents. Specifically, the facility failed to ensure Resident #103 received the meal items she ordered. Findings include: I. Resident #103 A. Resident status Resident #103, age greater than 65, was admitted on 4/9/25. According to the A.. Based on observations, record review and interviews, the facility failed to ensure residents who needed respiratory care was provided such care, consistent with professional standards of practice for one (#1) of two residents reviewed for the use of supplemental oxygen of 27 sample residents. Specifically, the facility failed to ensure Resident #1' s oxygen was consistently administered according to physician' s orders. Findings include: I. Facility po.. Based on observations, record review, and interviews, the facility failed to ensure a resident who displayed or was diagnosed with dementia received the appropriate treatment and services to attain or maintain his or her highest practical physical, mental, and psychosocial well-being for two (#29 and 42) of three residents reviewed for dementia care out of 27 sample residents. Specifically, the facility failed to effectively identify person-centered approaches fo.. Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12-months and provide regular in-service education based on the outcome of these reviews for two of two certified nurse aides (CNA).Specifically, the facility failed to complete annual performance reviews and provide regular in-service education based on the outcome of the reviews for CNA #2 and CNA #3.Findings include:I. Facility .. Based on record review and interviews, the facility failed to conduct two exercises annually to test the facility' s emergency plan and maintain documentation of the facility' s response to all drills, tabletop exercises, and emergency events, and then revise the facility' s emergency plan, as needed.Specifically, the facility failed to:-Participate in a community-based or facility based-full scale exercise and/or actual emergency in the previous 12- month cycle; and,..

Nov 29, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookdale Skyline

Organization Type

for profit

Chain Affiliation

Chain Name

Brookdale Senior Living

Chain Size

14 facilities nationwide

Chain avg rating: 2.9/5 · Rank 8 of 14

Ownership & Management

Owners

Blc Management - 3, LLC

Owner · Organization

Brookdale F&b, LLC

Owner (parent company) · Organization

Brookdale Living Communities, INC

Owner (parent company) · Organization

Brookdale Senior Living INC

Owner (parent company) · Organization

Kussow, Dawn

Owner (parent company)

White, Chadwick

Owner (parent company)

La Marre, Kevin

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Prudential Multifamily Mortgage LLC5% or Greater Mortgage InterestPrudential Multifamily Mortgage LLC5% or Greater Security InterestWhite, ChadwickManaging Control - Governing BodySmith, ThomasOfficer / DirectorKussow, DawnManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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