The Cottages at Edgewood
Limited public data on The Cottages at Edgewood. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 13 Google reviews
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What this means for your family
While the facility has historically been praised for its secure environment and compassionate end-of-life care, recent reviews indicate a significant decline in quality. Families should be extremely cautious and specifically investigate current staffing ratios, hygiene protocols, and the transparency of their billing and rate-increase policies before committing.
Google Reviews
Google Reviews
13 reviews on Google“The Cottages at Edgewood receives polarized feedback, with some families praising the compassionate end-of-life care and secure environment, while others report severe neglect. Recent reviews highlight significant concerns regarding basic hygiene, staff responsiveness, and aggressive billing practices. Families should be aware of the stark contrast between the facility's reputation for peace and the serious allegations of substandard daily care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Secure, safe environment
- Clean facility (noted in earlier reviews)
Concerns
- Neglect of basic personal hygiene and grooming (mentioned by 2 reviewers)
- Poor staff responsiveness and lack of assistance (mentioned by 2 reviewers)
- Aggressive billing and financial practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Could you walk me through the daily routine for personal hygiene support and grooming to ensure residents feel comfortable and well-cared for?
- 2How does your team ensure consistent communication with families, and what is the best way for us to reach out if we have questions about our loved one's daily needs?
- 3I noticed your team has responded to some online feedback; how do you use family input to improve the quality of daily care and staff responsiveness?
- 4What specific protocols are in place to ensure that residents receive timely assistance when they press their call buttons or need help with mobility?
- 5Could you explain the transparency of your billing process and how you ensure families are kept fully informed of any changes in financial agreements?
- 6What does your dining program look like, and how do you ensure the meals meet the nutritional preferences and dietary requirements of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The Cottages at Edgewood was a slice of peace in an otherwise chaotic time for our family. The staff and facility were top notch all the way thru to the last breath.”
“Residents don’t get help with hygiene; no teeth brushing, face washing or keeping hair cleaned and combed. They say they provide showers but they don’t.”
“They accepted my loved one for 7k a month, within 6 months they jacked the rate to 9k/mo. They pressured for an automatic checking authorization for my loved ones retirement account.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 29, 2024Investigation
Letter confirms that compliance determination 37975 (dated 03/27/2024) regarding WAC 388-78A-2630-1-a has been corrected following a follow-up inspection on 05/29/2024.
The facility failed to report an incident of verbal abuse to the state hotline as required of mandatory reporters.
Jun 23, 2023Investigation
A follow-up inspection on 10/19/2023 confirmed no deficiencies.
The facility failed to ensure a caregiver hired in 2022 had documentation of TB testing on file.
May 1, 2023Fire
The inspection report dated 05/01/2023 is a re-inspection noting violations that have not been corrected from the previous 02/14/2023 inspection. The 02/14/2023 inspection also cited deficiencies regarding door operation and compressed gas cylinder storage, which are not listed in the 05/01/2023 summary of uncorrected items.
Facility needs to perform a heat survey for the commercial hood to determine the proper fusible link rating; currently 450 degree links are in place.
Unable to provide test documentation showing that fire/smoke damper inspection and testing has been performed in the last four years.
Fire alarm system was found in trouble mode; combination detection devices require replacement in Cottage B.
May 1, 2023Fire
Follow-up required: Administrator must submit a letter to Deputy State Fire Marshal within 30 days explaining how violations were corrected. Re-inspection occurred on 05/01/2023 and found that items were still not corrected.
Facility needs to perform a heat survey for the commercial hood to determine the proper fusible link rating; currently 450 degree links are installed.
Unable to provide test documentation showing that fire/smoke damper inspection and testing has been performed in the last four years.
Fire alarm system was found in trouble mode; combination detection devices require replacement in Cottage B.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit carepartnersliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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