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based on 83 Google reviews
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Every family's needs are unique. We encourage you to visit Friendship Village of South Hills in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Friendship Village offers a beautiful, well-maintained campus with highly praised physical therapy and occupational therapy services. While many long-term independent living residents report a wonderful, active community, there are serious, recurring allegations regarding neglect and lack of hygiene in the skilled nursing and rehab wings. Families should weigh the excellent rehabilitation staff against significant reports of inadequate patient care and hygiene management.
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Key Review Excerpts
“The aides and nursing staff are hardworking , skilled, compassionate. Food is varied and tasty, and the PT & OT staff are excellent.”
“I have lived in Friendship Village for almost 20 years and the best piece of advice I can give you is DON'T WAIT TOO LONG! There are so many activities for both your body and your mind to enjoy and benefit from.”
“I have had wonderful encounters with every member of nursing, physical/OT therapy, admissions and social work. Nursing aids worked tirelessly and offered generous assistance.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Friendship Village of South Hills underwent 19 inspections, resulting in 9 clean reports and 28 recorded violations. Findings included issues related to facility maintenance, administrative documentation, and adherence to resident preferences and protocols.
Emergency telephone numbers were not posted on or by the telephone in the 2nd floor multipurpose room.
No hot water was available at the sink in the Special Care Unit common restroom; temperature was 44.8 degrees Fahrenheit.
Food items, including a 50 pound box of potatoes and a large box of romaine lettuce, were stored on the floor in the kitchen walk-in cooler.
Hot water temperature at the 1st floor women's common restroom sink was 125.8 degrees Fahrenheit, exceeding the 120°F limit.
A resident's bed enabler was not securely attached to the bed and had slid under the mattress.
No deficiencies are reported in this inspection record.
The residence failed to report three separate incidents of alleged resident abuse to the Department's assisted living residence office within 24 hours.
The residence failed to notify residents and their designated persons regarding three separate allegations of suspected abuse.
The residence failed to report three separate allegations of resident abuse to the local Area Agency on Aging.
A bed enabler in resident room #205 was not securely attached to the bed frame, posing an entanglement risk.
No smoke detectors were present in several resident living units, including units #128, #205, #218, #306, and #310.
Licensing Inspection Summaries from 1/11/24 and 8/12/24 were not posted in a conspicuous and public place.
Direct care staff persons B and C did not successfully complete and pass the Department-approved direct care competency test before providing care.
A resident was discharged from the residence without the required 30-day advance written notice provided to the resident or their family.
A resident transferred to the special care unit did not have a medical evaluation indicating the specific need for SCU services.
The description of services indicated the residence would not provide basic cognitive support services to residents unable to communicate needs verbally or nonverbally.
The residence's description of services incorrectly indicated they would not provide ADL services to residents requiring total assistance with two or more activities.
A staff member verbally abused and intimidated a resident by using angry language and threatening to send them to the health center.
No deficiencies are reported in this inspection record.
The resident's assessment was not updated to reflect a significant change in supervision needs following a physician's recommendation, leading to a wandering incident.
The facility failed to report incidents of alleged abuse and physical aggression to the Department's office or hotline within the required 24-hour timeframe.
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