Friendship Village of South Hi
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 79 Google reviews
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What this means for your family
While Friendship Village offers an excellent lifestyle for independent living, the health center has received multiple, consistent reports of neglect, including hygiene failures and poor communication. If you are considering the health center or memory care, we strongly advise you to conduct unannounced visits and ask specifically about their current nurse-to-patient ratios and their policy for handling residents with behavioral changes.
Google Reviews
Google Reviews
79 reviews on Google“Friendship Village of South Hills presents a stark contrast between its well-regarded independent living community and its skilled nursing/rehab health center. While many residents and families praise the beautiful grounds, active social calendar, and friendly staff in independent living, the health center faces serious, recurring allegations of neglect, including poor communication, understaffing, and inadequate hygiene for vulnerable patients.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Active social and activity calendar
- Strong physical and occupational therapy programs
- Warm, professional independent living staff
Concerns
- Severe understaffing leading to slow response times (mentioned by 5 reviewers)
- Neglect of basic hygiene (bathing, diaper changes) (mentioned by 4 reviewers)
- Poor communication with family members regarding medical status (mentioned by 4 reviewers)
- Patient falls and lack of safety monitoring (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The campus looks beautiful and well-maintained; what kind of social activities or outings are currently part of the monthly calendar for residents?
- 2We noticed the staff is very responsive to feedback online; how does the administration typically communicate important medical updates or changes in status to family members?
- 3With the focus on physical and occupational therapy here, how do you work with families to ensure a resident's specific mobility goals are being met?
- 4What specific protocols are in place to ensure resident safety and prevent falls, especially during the night or during busy shift changes?
- 5How does the nursing team manage daily personal care routines, such as bathing and hygiene, to ensure every resident's needs are met consistently?
- 6Can you tell us more about how medication management is handled and how you ensure accuracy during shift transitions?
Personalized based on this facility's data
Key Review Excerpts
“My parents bought into this community in 2018 for hundreds of thousands of dollars on the promise that they could stay there forever. Not so. My dad was one of the first residents of the memory care unit opened in 2019, and was kicked out in 2025 when he began to display unwanted dementia behaviors.”
“My grandfather was a patient here and fell in this establishment 5 times…2 in one day…didn’t bathe him….and it almost costed him his life. I do not recommend this place to anyone.”
“The place is undergoing renovations. Patients are staying in rooms that are being painted, plastered, and ripped apart. It’s a dusty, unhealthy mess.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that triggered investigations, revealing deficiencies in resident protection and accident prevention alongside other care issues. The facility shows recurring problems with fire safety systems, resident rights protections, and safety oversight that persist across multiple surveys from 2022 to 2025. While all deficiencies have reported correction dates, the pattern of repeated issues in critical safety areas warrants careful consideration during your visit.
Mar 31, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 2, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Dec 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 4, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 12, 2023Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 1, 2022Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Friendship Village of South Hi
for profit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 15 of 16 (Worst)
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Lifespace, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit friendshipvillagepa.com
Medicare data downloads
Original nursing home datasets
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