Franklin Manor Assisted Living Center
Limited public data on Franklin Manor Assisted Living Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 30 Google reviews
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What this means for your family
This facility has highly praised individual caregivers and a helpful admissions process that can ease the transition for new residents. However, you must exercise extreme caution and perform your own unannounced visits, as multiple families have reported life-threatening neglect, medication errors, and significant understaffing.
Google Reviews
Google Reviews
30 reviews analyzed“Families often praise the compassionate individual caregivers and the supportive admissions team during the transition process. However, there are serious and recurring allegations regarding medical neglect, medication errors, and significant understaffing. While some residents thrive under specific staff members, others have reported severe issues with facility cleanliness and management oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient caregivers
- Supportive admissions and administrative staff
- Effective memory care support for certain residents
- Dedicated therapy staff
Concerns
- Severe medical neglect and medication errors (mentioned by 2 reviewers)
- Understaffing and lack of responsiveness (mentioned by 3 reviewers)
- Poor facility cleanliness and odors (mentioned by 2 reviewers)
- Inconsistent management presence and communication (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with feedback online; how does that commitment to communication translate to how families are kept updated on a resident's daily well-being?
- 2We are looking for a very consistent routine for medication; could you walk us through your specific protocols for ensuring dosages are accurate and administered on time?
- 3With the specialized therapy staff mentioned by others, how does the facility integrate physical or occupational therapy into a resident's regular weekly schedule?
- 4What specific cleaning and maintenance schedules are in place to ensure the common areas and resident rooms stay fresh and well-maintained?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the immediate process for notifying both the medical team and our family?
- 6What are some of the favorite daily activities or social outings that the residents here look forward to most?
Personalized based on this facility's data
Key Review Excerpts
“When she developed behavior problems the entire staff handled her with such care and patience. When her Lewy body dementia progressed, the administrator called in hospice to help which was a gift from God.”
“It is comforting to know my sister is surrounded by people who go out of their way to make her feel safe and at home. Kourtney, Danielle you patiently helped with paperwork and guided us through each step.”
“My mother was there for four years and neglected. She was in and out of the emergency room nine times with no explanation to her injuries. No one ever knew what happened.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 19, 2026Complaint
The facility failed to ensure that one sampled medication aide (Staff C) had completed the required 5-hour, 10-hour, or 15-hour training course and a Clinical Skills Competency Validation Checklist. Additionally, there was no documentation of employment verification for the aide's previous work within the last 24 months.
The facility failed to ensure staff provide supervision of residents in accordance with each resident's assessed needs, care plan, and current symptoms.
Feb 19, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Oct 22, 2025Complaint
The facility failed to ensure a medical examination was completed no more than 90 days prior to admission for one resident. Specifically, the resident's FL-2 was dated 04/03/25 for an admission on 08/07/25, exceeding the required timeframe.
The facility failed to respond immediately with care and intervention following an accident or incident. In the case of a resident injury, the Executive Director sent the resident to the ER but failed to follow the required immediate response and intervention protocols as outlined in the rule.
Oct 22, 2025Complaint
The facility failed to ensure a medical examination was completed no more than 90 days prior to admission for one resident. Specifically, Resident #5 was admitted on 08/07/25, but the most recent medical examination on file was dated 04/03/25.
Apr 19, 2023Other
The facility failed to ensure therapeutic diets were served as ordered for one resident who required a low concentrated sweets diet with puree texture. Kitchen staff relied on memory rather than posted diet sheets, and there was no visible diet sheet or spreadsheet in the kitchen for staff to review the specific requirements for this resident's texture and diet.
Apr 19, 2023Other
The facility failed to ensure therapeutic diets were served as ordered for one resident who required a low concentrated sweets (LCS) diet with puree texture. Observations showed the resident was served non-pureed items such as oatmeal, sausage, and French toast, and was provided red fruit juice instead of the required sugar-free beverage. Additionally, dietary information sheets in the kitchen were outdated, lacked signatures, and did not include the specific requirements for the resident's texture-modified diet.
Dec 8, 2021Follow-up
The facility failed to provide adequate supervision and implement an order for anti-anxiety medication for a resident with dementia. This failure resulted in the resident exhibiting aggressive behaviors and wandering into other residents' rooms, causing distress and injuries to others.
Sep 3, 2021ComplaintCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
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Google Reviews
30 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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