See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Franklin Manor Assisted Living Center

Limited public data on Franklin Manor Assisted Living Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

100 Sunset Drive, Youngsville, NC 2759654 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.0/5

based on 30 Google reviews

5
4
3
2
1

Watch Franklin Manor Assisted Living Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility has highly praised individual caregivers and a helpful admissions process that can ease the transition for new residents. However, you must exercise extreme caution and perform your own unannounced visits, as multiple families have reported life-threatening neglect, medication errors, and significant understaffing.

Google Reviews

Google Reviews

30 reviews analyzed
Families often praise the compassionate individual caregivers and the supportive admissions team during the transition process. However, there are serious and recurring allegations regarding medical neglect, medication errors, and significant understaffing. While some residents thrive under specific staff members, others have reported severe issues with facility cleanliness and management oversight.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0Activities6.0Meds1.0Memory5.0Comms2.0ValueN/A

Strengths

  • Compassionate and patient caregivers
  • Supportive admissions and administrative staff
  • Effective memory care support for certain residents
  • Dedicated therapy staff

Concerns

  • Severe medical neglect and medication errors (mentioned by 2 reviewers)
  • Understaffing and lack of responsiveness (mentioned by 3 reviewers)
  • Poor facility cleanliness and odors (mentioned by 2 reviewers)
  • Inconsistent management presence and communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(2)1.03.0'21(2)1.03.0'23(4)3.23.3'25(12)3.7'26(3)

Distribution

5
14
4
1
3
0
2
0
1
15

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management team engages with feedback online; how does that commitment to communication translate to how families are kept updated on a resident's daily well-being?
  • 2We are looking for a very consistent routine for medication; could you walk us through your specific protocols for ensuring dosages are accurate and administered on time?
  • 3With the specialized therapy staff mentioned by others, how does the facility integrate physical or occupational therapy into a resident's regular weekly schedule?
  • 4What specific cleaning and maintenance schedules are in place to ensure the common areas and resident rooms stay fresh and well-maintained?
  • 5In the event of a medical emergency or a sudden change in health during the night, what is the immediate process for notifying both the medical team and our family?
  • 6What are some of the favorite daily activities or social outings that the residents here look forward to most?

Personalized based on this facility's data


Key Review Excerpts

When she developed behavior problems the entire staff handled her with such care and patience. When her Lewy body dementia progressed, the administrator called in hospice to help which was a gift from God.

Long-term resident's family · 2026★★★★★

It is comforting to know my sister is surrounded by people who go out of their way to make her feel safe and at home. Kourtney, Danielle you patiently helped with paperwork and guided us through each step.

New resident's family · 2025★★★★★

My mother was there for four years and neglected. She was in and out of the emergency room nine times with no explanation to her injuries. No one ever knew what happened.

Long-term resident's family · 2025☆☆☆☆
Source: 30 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

19total
19deficiencies
Feb 19, 2026Complaint
Qualifications Of Medication StaffD125

The facility failed to ensure that one sampled medication aide (Staff C) had completed the required 5-hour, 10-hour, or 15-hour training course and a Clinical Skills Competency Validation Checklist. Additionally, there was no documentation of employment verification for the aide's previous work within the last 24 months.

Personal Care and SupervisionD270

The facility failed to ensure staff provide supervision of residents in accordance with each resident's assessed needs, care plan, and current symptoms.

Feb 19, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Oct 22, 2025Complaint
Tuberculosis Test, Medical Exam & ImmunizationD235

The facility failed to ensure a medical examination was completed no more than 90 days prior to admission for one resident. Specifically, the resident's FL-2 was dated 04/03/25 for an admission on 08/07/25, exceeding the required timeframe.

Personal Care and SupervisionD271

The facility failed to respond immediately with care and intervention following an accident or incident. In the case of a resident injury, the Executive Director sent the resident to the ER but failed to follow the required immediate response and intervention protocols as outlined in the rule.

Oct 22, 2025Complaint
Tuberculosis Test, Medical Exam & ImmunizationD 235

The facility failed to ensure a medical examination was completed no more than 90 days prior to admission for one resident. Specifically, Resident #5 was admitted on 08/07/25, but the most recent medical examination on file was dated 04/03/25.

Apr 19, 2023Other
Nutrition and Food ServiceD 310

The facility failed to ensure therapeutic diets were served as ordered for one resident who required a low concentrated sweets diet with puree texture. Kitchen staff relied on memory rather than posted diet sheets, and there was no visible diet sheet or spreadsheet in the kitchen for staff to review the specific requirements for this resident's texture and diet.

Apr 19, 2023Other
Nutrition and Food Service: Therapeutic DietsD310

The facility failed to ensure therapeutic diets were served as ordered for one resident who required a low concentrated sweets (LCS) diet with puree texture. Observations showed the resident was served non-pureed items such as oatmeal, sausage, and French toast, and was provided red fruit juice instead of the required sugar-free beverage. Additionally, dietary information sheets in the kitchen were outdated, lacked signatures, and did not include the specific requirements for the resident's texture-modified diet.

Dec 8, 2021Follow-up
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision and implement an order for anti-anxiety medication for a resident with dementia. This failure resulted in the resident exhibiting aggressive behaviors and wandering into other residents' rooms, causing distress and injuries to others.

Sep 3, 2021Complaint
CleanReport

No deficiencies found during this inspection.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Contact