Brookdale Wake Forest
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 51 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and excellent memory care support. However, families should closely monitor staffing levels and hygiene standards, as some recent experiences indicate risks of delayed assistance and cleanliness issues.
Google Reviews
Google Reviews
51 reviews analyzed“Families often praise the compassionate, long-term staff and the warm, home-like atmosphere, particularly within the memory care unit. However, some reviewers have reported significant concerns regarding chronic understaffing, delayed assistance with daily needs, and issues with facility cleanliness and maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and professional administration
- Warm, home-like environment
- Effective memory care support
Concerns
- Chronic understaffing leading to delayed care (mentioned by 2 reviewers)
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
- High turnover of key personnel
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It’s wonderful to see how much the administration values feedback; how does the leadership team use resident and family input to improve the daily experience here?
- 2Since the nursing staff is so highly regarded, how do you ensure that level of attentive care remains consistent during shift changes or busy periods?
- 3What specific steps are being taken to ensure the dining experience and meal variety meet the high standards of your residents?
- 4How does the team manage the upkeep and cleanliness of the common areas and individual apartments to maintain that warm, home-like environment?
- 5Could you tell us more about the specialized support and daily activities available specifically for residents in the memory care wing?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
Personalized based on this facility's data
Key Review Excerpts
“Having worked in long-term care for most of my career, I understand how critical strong communication and compassionate care are. I have been very pleased with both. Any concern or suggestion I’ve brought forward has been addressed promptly and thoughtfully, which speaks volumes about the leadership and their commitment to residents and families.”
“My 90 year old father came to live here after a fractured hip and progressive dementia. The Memory Care is just wonderful. My father is well looked after and gets the assistance he needs. The food is very good and all the staff are kind and caring.”
“Be aware that your loved one could wait up to an hour for toileting assistance, that they may not be put into bed until the arrival of third shift, that they may not be bathed reg”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jul 24, 2024Follow-up
The facility failed to ensure that two of seven sampled medication aides had completed the required state-approved medication training and clinical skills validation. Specifically, documentation was missing for staff members regarding their training completion and skills validation.
The facility failed to ensure that one of five sampled residents received a two-step tuberculosis (TB) test upon admission. Records for Resident #5 did not show evidence of the required TB testing as mandated by state regulations.
Jul 24, 2024Follow-up
The facility failed to ensure that medication aides completed required state-approved training and clinical skills validation. Specifically, personnel records for three staff members (E, F, and G) lacked documentation for required medication training or clinical skills validation.
Jun 29, 2022Follow-up
The facility failed to ensure medications were administered within one hour before or one hour after the prescribed or scheduled time. This was evidenced by 4 out of 5 sampled residents receiving medications for seizures, blood thinning, pain, and mental health outside of the required window.
Jun 26, 2022Follow-upCleanReport
No deficiencies found during this inspection.
Apr 13, 2022Other
The facility failed to ensure proper referral and follow-up to meet the healthcare needs of residents. Specifically, for Resident #1, the facility failed to document notification to the endocrinologist despite multiple instances of elevated blood sugar levels that met the criteria for physician notification.
Apr 13, 2022Other
The facility failed to ensure proper referral and follow-up to meet the healthcare needs of residents. Specifically, the facility failed to provide adequate follow-up for one resident following an unwitnessed fall with a head injury and failed to manage elevated blood sugar levels and delayed insulin administration for another resident.
Mar 21, 2019Follow-up
The facility failed to ensure that 2 of 6 sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR). Specifically, documentation of an HCPR check was missing for one staff member, and no personnel record or HCPR documentation was available for review for another staff member.
The facility failed to assure that 1 of 6 sampled staff members had a criminal background check completed in accordance with state regulations. There was no personnel record available in the business office for review for this staff member.
Oct 28, 2015Follow-up
The facility failed to maintain clean and orderly kitchen, dining, and food storage areas. Observations revealed food debris, paper, and liquid spills on kitchen and dining floors, as well as dirty equipment, including the stove, burners, and walk-in cooler/freezer surfaces.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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