Hillside Nursing Center of Wake Forest
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
Hillside's therapy department is frequently cited as a major strength, making it a viable option for those needing intensive physical or occupational recovery. However, families must be prepared to act as active advocates, as multiple reviewers noted significant communication gaps and slow response times from nursing staff.
Google Reviews
Google Reviews
39 reviews analyzed“Hillside Nursing Center of Wake Forest receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful rehabilitation outcomes. However, significant concerns persist regarding inconsistent communication from management, slow response times for patient needs, and occasional lapses in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and attentive nursing staff
- Successful post-surgery rehabilitation outcomes
- Clean and well-maintained facility appearance
Concerns
- Slow response times to patient call lights (mentioned by 3 reviewers)
- Poor communication from management and physicians (mentioned by 4 reviewers)
- Neglect or lack of proactive medical care (mentioned by 4 reviewers)
- Difficulty with the admissions process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by your 5-star CMS health inspection rating; how do you maintain such high standards of clinical care for your residents?
- 2Since we are looking for great rehabilitation support, could you tell us more about how your physical and occupational therapy programs help residents recover after surgery?
- 3What is the protocol for responding to call lights during the night shift to ensure residents get help quickly if they need it?
- 4How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5Could you describe what a typical daily schedule looks like, including meal times and any social activities or outings available?
- 6How does the facility manage medication administration and what steps are taken to ensure there are no gaps in proactive medical care?
Personalized based on this facility's data
Key Review Excerpts
“Thanks to the great care she got from nurses/CNAs/aides, PT/OT department, the dietician, the activities director and virtually everyone she met, mom made a remarkable recovery and is now home and regaining her independence.”
“The staff was professional and attentive. The physical and occupational therapists were excellent and my mother feels much stronger than when she arrived.”
“It took two days of fussing and cussing before she began receiving humane treatment. I think some of the night shift staff are in the wrong line of work.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
4
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillside Nursing Center has a manageable inspection record with 6 deficiencies from one 2023 survey, all corrected by the facility. The issues primarily involved fire safety systems including smoke barriers, alarm systems, and corridor doors, plus one medication labeling concern and electrical equipment problems. Since all deficiencies have correction dates and no complaints triggered inspections, this suggests responsive management addressing identified safety concerns.
Jun 8, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Hillside Nursing Center of Wake Forest
for profit
Ownership & Management
Owners
Bennett, Richard
Owner
Clifton, Mary Margaret
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit hillsidenursingcenter.com
Medicare data downloads
Original nursing home datasets
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