Nursing HomeMedicaid Medicare 5-star

Hillside Nursing Center of Wake Forest

Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.

968 East Wait Avenue, Wake Forest, NC 27588|130 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 41 Google reviews

(919) 556-4082 Directions Website

Street View

Email Hillside Nursing Center of Wake Forest to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Hillside Nursing Center of Wake Forest has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and professional and attentive nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

42 public Google reviews available

Hillside Nursing Center of Wake Forest receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful rehabilitation outcomes. However, significant concerns persist regarding inconsistent communication from management, slow response times for patient needs, and occasional lapses in basic care standards.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Professional and attentive nursing staff
Successful post-surgery rehabilitation outcomes
Clean and well-maintained facility appearance

Concerns

Slow response times to patient call lights (mentioned by 3 reviewers)
Poor communication from management and physicians (mentioned by 4 reviewers)
Neglect or lack of proactive medical care (mentioned by 4 reviewers)
Difficulty with the admissions process (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We are so impressed by your 5-star CMS health inspection rating; how do you maintain such high standards of clinical care for your residents?
2Since we are looking for great rehabilitation support, could you tell us more about how your physical and occupational therapy programs help residents recover after surgery?
3What is the protocol for responding to call lights during the night shift to ensure residents get help quickly if they need it?
4How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
5Could you describe what a typical daily schedule looks like, including meal times and any social activities or outings available?
6How does the facility manage medication administration and what steps are taken to ensure there are no gaps in proactive medical care?

Personalized based on this facility's data

Key Review Excerpts

“Thanks to the great care she got from nurses/CNAs/aides, PT/OT department, the dietician, the activities director and virtually everyone she met, mom made a remarkable recovery and is now home and regaining her independence.”

Rehab patient's family · 2025★★★★★

“The staff was professional and attentive. The physical and occupational therapists were excellent and my mother feels much stronger than when she arrived.”

Long-term resident's family · 2025★★★★★

“It took two days of fussing and cussing before she began receiving humane treatment. I think some of the night shift staff are in the wrong line of work.”

Long-term resident's family · 2018★☆☆☆☆

Source: 42 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

3.81hrs

93%

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

47%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility47.7%

Worse than Avg

Here

47.7%

14.1%

18.3%

Wake

15.2%

Residents needing more daily help over time

↓ Lower is better

This Facility37.7%

Worse than Avg

Here

37.7%

13.9%

15.6%

Wake

13.7%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

5.9%

Wake

7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility5.6%

Better than Avg

Here

5.6%

15.4%

14.0%

Wake

14.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.8%

Better than Avg

Here

97.8%

93.5%

92.0%

Wake

89.0%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.1%

Wake

95.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility81.3%

Mixed vs Avgs

Here

81.3%

82.0%

80.6%

Wake

75.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility78.9%

Mixed vs Avgs

Here

78.9%

79.8%

78.1%

Wake

78.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

1.6%

1.4%

Wake

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

6findings in history

Latest survey: 0 · well below NC avg (5.6)

Hillside Nursing Center has a manageable inspection record with 6 deficiencies from one 2023 survey, all corrected by the facility. The issues primarily involved fire safety systems including smoke barriers, alarm systems, and corridor doors, plus one medication labeling concern and electrical equipment problems. Since all deficiencies have correction dates and no complaints triggered inspections, this suggests responsive management addressing identified safety concerns.

Jun 8, 2023Routine6 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hillside Nursing Center of Wake Forest

Organization Type

for profit

Ownership & Management

Owners

Bennett, Richard

Owner

10%

Clifton, Mary Margaret

Owner

45%

Key personnel

Evans, KisaW-2 Managing EmployeeEvans, RobertW-2 Managing EmployeeWood, BrandonW-2 Managing EmployeeClifton, Mary MargaretOfficer / DirectorEvans, RileyOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(919) 556-4082

hillsidenursingcenter.com

968 East Wait Avenue

Wake Forest, NC 27588

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit hillsidenursingcenter.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.