The Fountains
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 129 Google reviews
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What this means for your family
The Fountains offers exceptional physical therapy and many nurses are noted for being deeply compassionate. However, you should closely monitor the facility's cleanliness and hygiene, as recent reports of odors and dirty rooms are a significant concern.
Google Reviews
Google Reviews
129 reviews on Google“The Fountains is highly regarded by many families for its compassionate nursing staff and exceptional rehabilitation services, particularly for post-surgery recovery. However, some recent reviews raise serious concerns regarding cleanliness, unpleasant odors, and inconsistent communication from the administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Except and effective rehabilitation/physical therapy
- Beautifully designed facility with garden surroundings
- Friendly and attentive caregivers
Concerns
- Issues with facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Difficulty contacting administration or admitting staff (mentioned by 2 reviewers)
- Slow response times for call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the beauty of the gardens; how do the residents typically spend their time enjoying the outdoor spaces?
- 2Could you tell us a bit more about the dining experience and how the meal menus are planned to ensure everyone enjoys their food?
- 3What specific protocols are in place to ensure call buttons are answered promptly, especially during the night shifts?
- 4How does the clinical team manage medication administration to ensure everything is handled with the highest level of accuracy?
- 5In the event of a medical emergency after hours, what is the process for contacting the on-call physician or coordinating with the hospital?
- 6If we have questions regarding our loved one's care or need to reach the admissions team, what is the best way to ensure we get a timely response from administration?
Personalized based on this facility's data
Key Review Excerpts
“Not just the physical care but the emotional support I recieved was instrumental in my rehabilitation. Every person there from the nursing staff to doctors and physical therapists went above and beyond with my care.”
“The staff is amazing there. My dad is in nurse station 1. They call almost daily with updated if my dad is not doing well.”
“I have two friends who stayed here after knee and hip replacement, the therapy is exceptional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Fountains has concerning patterns of recurring deficiencies across nutrition services, building safety, and abuse prevention, with families filing five complaints that triggered federal investigations. Issues span multiple years with repeated problems in dietary operations, fire safety systems, and failure to properly report suspected abuse incidents. While all cited deficiencies show correction dates, the persistence of similar violations suggests ongoing systemic challenges that families should carefully evaluate.
Dec 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 20, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Mar 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 16, 2024Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Apr 20, 2023Routine16
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Ownership & Operations
Who Operates This Facility
Fountains, the
nonprofit
Chain Affiliation
Adventist Health
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Adventist Health System/west
Owner · Organization
Stone Point Health
Owner · Organization
The Fremont-Rideout Health Group
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit adventisthealth.org
Medicare data downloads
Original nursing home datasets
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