Bridgeview Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews

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What this means for your family
While the physical therapy team and certain nursing staff are highly regarded for their skill, the facility has significant documented issues with medical neglect and communication. If you choose this facility, you must closely monitor medication administration and ensure that fall precautions are strictly followed.
Google Reviews
Google Reviews
50 reviews on Google“Families should approach this facility with caution due to serious allegations of medical neglect, failure to provide rehabilitation, and poor communication regarding patient decline. While some long-term residents and rehab patients praise the kindness of specific nurses and the effectiveness of the physical therapy team, there are recurring reports of inadequate wound care, missed medications, and poor responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Effective physical therapy team
- Clean facility environment
- Friendly front desk staff
Concerns
- Inadequate medical and wound care (mentioned by 2 reviewers)
- Slow response times for medication and call lights (mentioned by 2 reviewers)
- Poor communication regarding patient health changes (mentioned by 2 reviewers)
- Issues with food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically reference the reviewer's name and the specific details mentioned in the review, such as staff members, food, or programs. They also demonstrate a proactive approach to addressing minor criticisms by promising to share feedback with the relevant teams.
Questions for Your Tour
- 1I noticed many people mention how kind and attentive the nursing staff is; how do you ensure that level of care remains consistent during shift changes?
- 2With the high staffing rating you have, how do you manage call light response times to ensure residents get help quickly when they need it?
- 3Could you tell me more about your process for communicating important updates or changes in a resident's health status to their family members?
- 4What specific protocols are in place for wound care and managing complex medical needs to ensure everything is handled accurately?
- 5How do you ensure that meals are not only nutritious but also served at the proper temperature and are enjoyable for the residents?
- 6What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are extremely knowledgeable and helpful. The nurses are extremely helpful especially Aja who goes beyond to answer any questions or concerns.”
“The staff is very kind and effective. Thanks to the team of the therapists, my mom was able to stand and walk after the stroke she had because of my dad's death.”
“I would not recommend this place only as a last resort I had to take my grandfather out of this facility his wound was not being treated nor did he get the rehabilitation through the the facility that he needed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bridgeview Post Acute has significant ongoing concerns including multiple family complaints (32 total) and recurring issues with accident prevention, nutrition services, and medication management appearing across surveys over time. Though the facility has corrected each cited deficiency, the pattern of repeated problems in key areas like safety supervision, food quality, and pharmaceutical services suggests systemic issues that families should carefully evaluate before placement.
Feb 10, 2026Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Jan 9, 2026Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 15, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Aug 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Aug 27, 2025
$10,358
Fine
Mar 7, 2024
$41,438
Fine
Jun 28, 2023
$47,489
Ownership & Operations
Who Operates This Facility
Bridgeview Post Acute
for profit
Chain Affiliation
West Harbor Healthcare
8 facilities nationwide
Chain avg rating: 3.9/5 · Rank 7 of 8
Ownership & Management
Owners
Valley Capital Investments LLC
Owner · Organization
West Harbor Healthcare LLC
Owner · Organization
Galbasini, Kevin
Owner (parent company)
Gill, Daniel
Owner (parent company)
Rosenhan, Cameron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit bridgeviewpostacute.com
Medicare data downloads
Original nursing home datasets
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