Summerfield Senior Living

COMPLAINT INVESTIGATION REPORT

The facility underwent an unannounced Case Management visit following a report. The Licensing Program Analyst interviewed staff and reviewed resident files. No deficiencies were cited during this inspection.

The facility underwent an unannounced annual visit, and the inspector toured both the memory care and assisted living units. Staff training and resident files were reviewed, and multiple topics were discussed. No deficiencies were cited during this inspection.

This report details an investigation into complaints regarding resident falls, staff monitoring, and hygiene care. The investigator found that the allegations could not be substantiated due to a lack of evidence or conflicting accounts. Therefore, no deficiencies were cited in this report.

This was an unannounced case management visit conducted in response to a resident who left without assistance on August 21, 2024. The evaluator reported that the visit found no deficiencies, and it does not appear that the resident or staff did anything incorrect regarding the incident.

This report details a complaint investigation conducted on behalf of the facility. The department concluded that the allegations were Unfounded, meaning the allegations were determined to be false or without reasonable basis. No deficiencies were cited during this investigation.

LPA Hiratsuka conducted an unannounced annual visit to the facility. The tour covered ten assisted living and eight memory care apartments, and reviews of resident files and staff training records were completed. No deficiencies were cited during the inspection.

The facility underwent an unannounced case management visit in response to incident reports. The Licensing Professional interviewed the Wellness Directors and the Executive Director, clarifying the reported incidents. No deficiencies were cited during this inspection.