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Nursing HomeMedicaid

Focused Care at Westwood

Strong Medicare quality ratings; families often praise compassionate and attentive activity programming. Still worth an in-person visit.

8702 S. Course Drive, Westside · Houston, TX 77099125 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 57 Google reviews

5
4
3
2
1

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What this means for your family

This facility is excellent for rehabilitation and social engagement due to its highly praised therapy team and active social programs. However, if your loved one requires frequent hygiene assistance, you should specifically inquire about the consistency of care during the overnight shift and afternoon transitions.

Google Reviews

Google Reviews

57 reviews on Google
Families can expect a very warm, community-oriented atmosphere with highly praised activity programs and a dedicated management team. However, there are serious concerns regarding inconsistent care during night shifts and occasional lapses in hygiene and responsiveness during the afternoon hours.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean8.0Activities10.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive activity programming
  • Welcoming and professional management team
  • Clean and well-maintained facility
  • Effective rehabilitation and therapy services

Concerns

  • Inconsistent care and hygiene during night/shift changes (mentioned by 2 reviewers)
  • Decline in monitoring/checks during afternoon hours (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'20(2)'22(1)'24(8)'26(5)

Distribution · 86 analyzed

5
72
4
4
3
2
2
2
1
6
25 reviews posted between Mar 14, 2023Mar 21, 2023 · 25 were 5-star
15 reviews posted between Mar 20, 2023Mar 21, 2023 · 15 were 5-star

How They Respond to Reviews

10%response rate
Generic

The owner uses template-based responses that avoid addressing specific allegations or grievances. Negative reviews are met with a redirection to management contact numbers, while positive reviews are the only ones receiving personalized praise.

Questions for Your Tour

  • 1We've heard wonderful things about the activity programming here; could you tell us more about what a typical day looks like for residents?
  • 2How does the care team manage resident monitoring and check-ins during the afternoon hours and during shift changes?
  • 3What specific protocols are in place to ensure consistent hygiene and care standards are met throughout the night?
  • 4We noticed the management team is very professional; how do you typically communicate with families regarding any changes in a resident's care plan?
  • 5In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
  • 6With the rehabilitation services being a strength here, how does the therapy team work alongside the daily nursing staff to support a resident's progress?

Personalized based on this facility's data


Key Review Excerpts

This is an awesome place for rehab. My aunt had a stroke and came for therapy and left almost 100% recovered. Felix and the therapy team are great.

Rehab patient's family · 2023★★★★★

Carla Hudgen is genuinely passionate about the seniors at this facility. She organizes outings for the residents who are able to participate.

Memory care family member · 2025★★★★★

SABRINA DON . DR ABBY AND DAYTIME STAFF ARE EXCELLENT BUT LATE NIGHT HORRIBLE BE PREPARED FOR A DIAPER CHANGE NOT TILL SHIFT CHANGE.

Long-term resident's family · 2025★★★☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.26hrs
34%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
19.5%
TX
18.4%
Harris
14.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.4%
TX
9.4%
Harris
8.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.5%
Worse than Avg
Here
19.5%
US
14.4%
TX
16.1%
Harris
12.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
TX
96.9%
Harris
95.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.3%
TX
14.9%
Harris
12.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
79.7%
TX
88.0%
Harris
86.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.5%
Better than Avg
Here
94.5%
US
81.8%
TX
89.2%
Harris
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
10 complaint-triggered

Focused Care at Westwood has significant ongoing problems with families filing 12 complaint-triggered deficiencies across recent surveys. The facility repeatedly struggles with infection control, toileting and incontinence care, and food safety, with these issues persisting across multiple inspections from 2022 to 2025. While deficiencies show correction dates, the recurring nature of core care problems and substantial family complaints suggest persistent quality concerns that warrant careful consideration.

Nov 6, 2025Complaint
2
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 14, 2025Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 14, 2025Complaint
4
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 7, 2025Complaint
2
0584Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 11, 2024Complaint
1
0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Jan 26, 2024Routine
6
0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fpacp Houston, LLC

Organization Type

for profit

Management Company

FOCUSED POST ACUTE CARE PARTNERS MANAGEMENT, LLC

Administrator

BERNARD TANYI

Chain Affiliation

Chain Name

Focused Post Acute Care Partners

Chain Size

25 facilities nationwide

Chain avg rating: 2.2/5 · Rank 7 of 25

Ownership & Management

Owners

Fpacp Houston LLC

Owner · Organization

Key personnel

Conley, ShawnOfficer / DirectorMckenzie, MarkOfficer / DirectorStrubbe, LorettaOfficer / DirectorFocused Post Acute Care Partners LLCManagerFocused Post Acute Care Partners Management, LLCManager
Source: Medicare provider data

Contact

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References & Resources

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