Reviewer concerns include failure to provide scheduled medical or therapy services (mentioned by 2 reviewers) — investigate before committing.
based on 12 Google reviews

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Reviewer feedback for Saint Francis Health Care Services suggests areas to investigate further. Common concerns include: failure to provide scheduled medical or therapy services (mentioned by 2 reviewers), unprofessional administrative behavior and lack of communication (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as reviewers consistently report severe issues including allegations of Medicaid fraud, failure to provide scheduled medical services, and unprofessional administrative conduct. Critical concerns include unresponsiveness to medical needs, such as wound care, and significant disputes regarding billing and employee compensation.
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Key Review Excerpts
“If i could give zero stars i would ive been trying to get a wound care change of a picc line dressing since over a week now, first they call me and ask for my information and they say they would call me back they never did, and then i call back again later on just for them to pass me to another person and telling me at the end of the day that I'm not even in their system !”
“Medicaid fraud!!! All about money and lying about hours. I hope the state goes after Rose. Medicaid fraud to the fullest.”
“Nurse came twice and had no knowledge of how to bandage my wound, and asked me (the patient) what should she use to do the wound care; no physical therapist came, no occupational therapist came.”
Source: Texas Health & Human Services Commission
Key Findings
Saint Francis Health Care Services has had previous inspections resulting in violations related to Life Safety Codes, specifically regarding fire alarm maintenance and documentation. More recent inspections identified a failure to perform required annual searches of medical records. No active enforcement actions were found in the current report.
Health Code (2 violations)
The facility failed to search the NAR and EMR annually.
No description provided for this date.
Life Safety Code (5 violations)
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.
David O Opara
for profit
DAVID O OPARA
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12 reviews from families & visitors
TX HHSC — View Official Record
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