Saint Francis Health Care Services
Reviewer concerns include allegations of fraudulent billing and medicaid fraud (mentioned by 2 reviewers) — investigate before committing.
based on 12 Google reviews
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What this means for your family
Avoid this provider if you require reliable medical or therapy services. The recurring allegations of billing fraud and the failure to deliver promised clinical care are critical red flags that cannot be ignored.
Google Reviews
Google Reviews
12 reviews on Google“Families should exercise extreme caution, as reviews consistently report severe issues with service reliability, billing integrity, and clinical competence. Reviewers frequently allege fraudulent billing practices, failure to provide promised medical services like physical therapy, and significant difficulty in communicating with management regarding payments and care coordination.”
Quality Themes
Tap a score for detailsConcerns
- Allegations of fraudulent billing and Medicaid fraud (mentioned by 2 reviewers)
- Failure to provide promised medical or therapy services (mentioned by 2 reviewers)
- Unprofessional or incompetent nursing staff (mentioned by 2 reviewers)
- Poor communication and failure to follow up (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since you have such a small, intimate community of 10 residents, how do you ensure that every person's specific medical and therapy needs are being met and documented daily?
- 2How does the nursing team communicate updates or changes in a resident's condition to family members to ensure we are always in the loop?
- 3What specific protocols are in place to ensure the facility remains impeccably clean and well-maintained for the residents?
- 4Can you walk us through what a typical day of social activities and engagement looks like for the residents here?
- 5How does the staff handle medical emergencies or urgent care needs during the overnight hours?
- 6How do you ensure that all billing and service agreements are transparent and accurately reflect the care being provided to our loved one?
Personalized based on this facility's data
Key Review Excerpts
“Medicaid fraud!!! All about money and lying about hours. I hope the state goes after Rose. Medicaid fraud to the fullest.”
“I was set up with St Francis through Memorial Herman Hospital when I was discharged. I was to have nursing, physical therapy, & occupational therapy. Nurse came twice and had no knowledge of how to bandage my wound”
“If i could give zero stars i would ive been trying to get a wound care change of a picc line dressing since over a week now, first they call me and ask for my information and they say they would call me back they never did”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection data shows several historical violations from 2019 related to fire safety, emergency planning, and building maintenance. There are currently no active enforcement actions listed for this facility.
Sep 9, 2019Routine
Health Code (7 violations)
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
Ownership & Operations
Who Operates This Facility
Saint Francis Health Care Services
for profit
DAVID O OPARA
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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