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Nursing HomeMedicaid Investigative

Focused Care at Humble

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

93 Isaacks Rd, Humble, TX 77338134 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 73 Google reviews

5
4
3
2
1

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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)

Above average in Texas · Critically understaffed (RN) · Chain outperformer · $19,410 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

This facility shows promise for rehabilitation and long-term care, with many families praising the therapy team and the kindness of the nursing staff. However, there is a documented pattern of serious hygiene concerns and management communication issues. We strongly advise families to conduct an unannounced visit specifically to observe the cleanliness of resident rooms and the responsiveness of staff to call lights.

Google Reviews

Google Reviews

73 reviews on Google
Families considering Focused Care at Humble will find a deeply polarized environment. While many long-term residents and recent rehab patients praise the kind, attentive nursing staff and the facility's cleanliness, there are several highly critical reports regarding hygiene neglect, specifically residents being left in soiled linens, and concerns regarding professional conduct among management.

Quality Themes

Tap a score for details
Food4.0Staff4.0Clean5.0Activities8.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Effective rehabilitation and therapy services
  • Clean and well-maintained grounds
  • Engaging holiday decorations and community events

Concerns

  • Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
  • Unprofessional behavior/attitude from management (mentioned by 3 reviewers)
  • Staff responsiveness to call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(2)'23(3)'26(13)

Distribution · 64 analyzed

5
44
4
1
3
0
2
0
1
19

How They Respond to Reviews

7%response rate
Generic

The owner relies almost exclusively on a repetitive template that directs users to specific corporate phone numbers. There is no attempt to address the specific details of the complaints, such as hygiene or staff behavior, in the public response.

Questions for Your Tour

  • 1We noticed how much care goes into your holiday decorations and community events; what are some of the favorite monthly activities the residents enjoy here?
  • 2How does the nursing team ensure that personal hygiene and incontinence care are handled consistently for every resident?
  • 3With the recent focus on improving medication management, what specific steps has the facility taken to ensure accuracy and safety?
  • 4How do you ensure that call lights are answered promptly, especially during shift changes or overnight hours?
  • 5Can you tell us more about how the management team communicates updates or changes to families to ensure we are always in the loop?
  • 6What is the process for managing medical emergencies or sudden changes in health after regular business hours?

Personalized based on this facility's data


Key Review Excerpts

The staff are very loving and caring about the people that stay there! I live in Pennsylvania. My dad is there and it’s the best thing ever when The nurses send me pictures of him!

Long-term resident's family · 2026★★★★

Resident received Physical and Occupational therapy. Patient goals were to improve transfers, ambulation, ADL’s in order to return home with Family. With hard work and dedication, resident was able to exceed all goals and was able to return home with family on 9/29/25.

Rehab patient's family · 2025★★★★★

Not only do they leave their residence soaking in their urine and sometimes feces which is extremely saddening and should not be happening in the first and place.

Long-term resident's family · 2025☆☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
27%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
15.3%
TX
14.9%
Harris
12.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
19.4%
TX
14.2%
Harris
12.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
14.4%
TX
16.1%
Harris
12.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Harris
95.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.5%
Mixed vs Avgs
Here
18.5%
US
19.5%
TX
18.4%
Harris
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
81.8%
TX
89.2%
Harris
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
79.7%
TX
88.0%
Harris
86.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Well below state avg (9.1)
6 complaint-triggered
$19,410 in fines

Families have filed multiple complaints triggering inspections, including recent concerns about medication management and safety supervision that remain uncorrected as of January 2025. The facility shows recurring problems with medication management, care planning, and fire safety systems across multiple surveys. While most deficiencies are eventually corrected, the pattern of repeated violations in critical care areas and ongoing complaint-driven investigations suggests potential quality concerns families should investigate further.

Jan 2, 2026Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 22, 2025Routine
4
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 8, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 6, 2024Complaint
2
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jun 17, 2024Complaint
2
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0777Immediate jeopardy · PatternCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Mar 28, 2024Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0839Potential for harm · PatternCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

May 8, 2025

$8,422

Fine

Jun 17, 2024

$10,988

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fpacp Humble LLC

Organization Type

for profit

Management Company

FOCUSED POST ACUTE CARE PARTNERS MANAGEMENT, LLC

Administrator

KRISTIN TURNER

Chain Affiliation

Chain Name

Focused Post Acute Care Partners

Chain Size

25 facilities nationwide

Chain avg rating: 2.2/5 · Rank 8 of 25

Ownership & Management

Owners

Fpacp Humble LLC

Owner · Organization

Conley, Shawn

Owner (parent company)

Mckenzie, Mark

Owner (parent company)

Strubbe, Loretta

Owner (parent company)

Key personnel

Conley, ShawnOfficer / DirectorMckenzie, MarkOfficer / DirectorStrubbe, LorettaOfficer / DirectorFocused Post Acute Care Partners LLCManagerFocused Post Acute Care Partners Management, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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